# Audio failing - need help!

**URL:** <https://devforum.zoom.us/t/audio-failing-need-help/141971>\
**Category:** Video SDK\
**Created:** [February 17, 2026, 6:32pm UTC](https://devforum.zoom.us/t/audio-failing-need-help/141971 "2026-02-17T18:32:29Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![SarahJane](https://avatars.discourse-cdn.com/v4/letter/s/c0e974/32.png) [@SarahJane](https://devforum.zoom.us/u/SarahJane)\
**Post date:** [February 17, 2026, 6:32pm UTC](https://devforum.zoom.us/t/audio-failing-need-help/141971/1 "2026-02-17T18:32:29Z")

</div>

## Title

Web Meeting SDK (ZoomMtgEmbedded) – Audio connects briefly then disconnects for Meetings & Webinars

* * *

## Video SDK Type and Version

**SDK:** Web Meeting SDK (Client View – ZoomMtgEmbedded)  
**Package:** `@zoom/meetingsdk`  
**Version:** 5.1.2  
**Auth:** Server-generated SDK signature  
**Role:** 0 (attendee)

**Environment:**

- React (Next.js)

- Chrome (latest)

- macOS 15.6.1

* * *

## Description

We are embedding Zoom using **ZoomMtgEmbedded (Client View)** inside a React application.

The meeting/webinar loads correctly:

- Video renders normally

- Participants connect

- UI appears as expected

However, **audio does not work**.

When joining either a **Meeting or Webinar as attendee (role 0)**:

- Audio briefly connects (`audio: "computer"`)

- Immediately disconnects (`audio: ""`)

- Zoom UI shows: **“Unable to Join Audio”**

- Audio repeatedly drops in and out

Video remains stable. Only audio fails.

* * *

## Console / Event Behavior

We observe:

```auto
user-updated → { audio: "computer" }
user-updated → { audio: "" }

```

No browser-level errors:

- No `NotAllowedError`

- No autoplay warnings

- No AudioContext suspended

- No CSP violations

The SDK statistics panel shows:

- Inbound audio bitrate present

- ~32 kHz sample rate

- ~38 ms latency

This suggests audio data is arriving, but playback fails.

* * *

## What Works vs What Fails

| Scenario | Audio Result |
| --- | --- |
| ZoomMtgEmbedded + Meeting (role 0) | ❌ Fails |
| ZoomMtgEmbedded + Webinar (role 0) | ❌ Fails |
| ZoomMtg (Full SDK with `isSupportAV: true`) + Webinar | ✅ Works |
| Same meeting/webinar in Zoom Desktop Client | ✅ Works |

The same meeting works in:

- Zoom Desktop Client

- Full SDK (ZoomMtg with `isSupportAV: true`) loaded inside an iframe in the same application

This suggests the issue is isolated to **ZoomMtgEmbedded**.

* * *

## Troubleshooting Attempted

- `patchJsMedia: true`

- Explicit `getMediaStream().startAudio()`

- Logging `connection-change` and `user-updated` events

- Clean Chrome profile

- Verified permissions (camera, microphone, autoplay)

- Verified CSP allows zoom domains

- Tested both Meetings and Webinars

- Tested full SDK (ZoomMtg) — works

* * *

## How To Reproduce

1. Use Web Meeting SDK (Client View / ZoomMtgEmbedded)

2. Join a Meeting or Webinar as attendee (role 0)

3. Audio briefly connects

4. Immediately disconnects

5. “Unable to Join Audio” appears

* * *

## Questions

- Is audio fully supported for Meetings and Webinars in ZoomMtgEmbedded (Client View)?

- Is this a known limitation or issue with audio in Embedded mode?

- Is the Full SDK (ZoomMtg with `isSupportAV: true`) recommended instead for stable audio handling?

- Are there additional configuration flags required specifically for audio in Client View?