# Audio Metrics Recommended Values

**URL:** <https://devforum.zoom.us/t/audio-metrics-recommended-values/31096>\
**Category:** Web\
**Created:** [September 23, 2020, 2:54pm UTC](https://devforum.zoom.us/t/audio-metrics-recommended-values/31096 "2020-09-23T14:54:36Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![lfrancia](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/lfrancia/32/9289_2.png) [@lfrancia](https://devforum.zoom.us/u/lfrancia)\
**Post date:** [September 23, 2020, 2:54pm UTC](https://devforum.zoom.us/t/audio-metrics-recommended-values/31096/1 "2020-09-23T14:54:36Z")

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**Description**  
We are currently using Web SDK v.1.7.10 on our application and recently we are getting lots of Low Audio Quality reports from our clients. In order to help us in investigating the issue, could you please tell us what are the recommended values for the following items on Zoom Dashboard.

- Bitrate
- Latency
- Jitter
- Packet Loss

Moreover, what does it mean if the value we see on the dashboard is lower or higher than the recommended threshold? What can the users do to improve the meeting quality especially the audio part.

**Which version?**  
Web SDK v.1.7.10

**Screenshots**  
Sample Audio Metrics

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/a/a14afeade4f807a90315da6186df703b149ede33.png)

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [September 24, 2020, 8:34pm UTC](https://devforum.zoom.us/t/audio-metrics-recommended-values/31096/2 "2020-09-24T20:34:30Z")

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Hey @lfrancia,

At the bottom of this support page, we have some recommended values you can reference:

> **[Meeting and phone statistics](https://support.zoom.us/hc/en-us/articles/202920719-Meeting-and-phone-statistics)**
>
> Overview
> Meeting statistics allow you to view various diagnostic information during a meeting. This allow you to gauge whether you are experiencing a network, audio, or video issue during your meet...

Let me know if you need any additional values. 🙂

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![lfrancia](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/lfrancia/32/9289_2.png) [@lfrancia](https://devforum.zoom.us/u/lfrancia)\
**Post date:** [September 25, 2020, 12:35am UTC](https://devforum.zoom.us/t/audio-metrics-recommended-values/31096/3 "2020-09-25T00:35:50Z")

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Hi @tommy,

Thank you so much for your reply.

Yes, we have seen that page but it is still different from Web SDK. We don’t have those metrics from Web SDK app. We can only check Zoom Dashboard \> Meetings page. In the link you gave me, it doesn’t have an explanation about the bitrate. Isn’t it for Native Clients only?

Regards,  
Lara

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [September 26, 2020, 7:34am UTC](https://devforum.zoom.us/t/audio-metrics-recommended-values/31096/4 "2020-09-26T07:34:28Z")

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Hey @lfrancia,

Let me see if there are seperate metrics, and if so, we will add them to the Web SDK docs. (CS-2361)

Thanks,  
Tommy

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [October 29, 2020, 2:42am UTC](https://devforum.zoom.us/t/audio-metrics-recommended-values/31096/7 "2020-10-29T02:42:30Z")

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Closed on October 29, 2020, 2:42am UTC

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