# Audio problems when sharing a screen using web SDK

**URL:** <https://devforum.zoom.us/t/audio-problems-when-sharing-a-screen-using-web-sdk/21130>\
**Category:** Web\
**Created:** [June 11, 2020, 11:51pm UTC](https://devforum.zoom.us/t/audio-problems-when-sharing-a-screen-using-web-sdk/21130 "2020-06-11T23:51:48Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![salem](https://avatars.discourse-cdn.com/v4/letter/s/8c91f0/32.png) [@salem](https://devforum.zoom.us/u/salem)\
**Post date:** [June 11, 2020, 11:51pm UTC](https://devforum.zoom.us/t/audio-problems-when-sharing-a-screen-using-web-sdk/21130/1 "2020-06-11T23:51:48Z")

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I received lots of complaints from my users regarding an audio breaking issue when one of the users start sharing a screen in a meeting .

Note : we do not have video calls only audio + share screen so we did not test the quality of the audio in video calls.

**Error**  
The audio starts breaking when sharing a screen .

**Which version?**  
we are using the latest web SDK v1.7.8

**To Reproduce(If applicable)**  
Steps to reproduce the behavior:

1. Start a meeting in web SDK
2. Let someone else join
3. Share screen
4. Talk and let the other party talk , and you will notice that the audio is breaking

**Additional context**

I think this topic is related .

> [@Users reporting audio problems with web client and Web SDK](https://devforum.zoom.us/t/users-reporting-audio-problems-with-web-client-and-web-sdk/16233):
>
> We have a number of reports from our users using zoom via the Web SDK (and previously the zoom hosted web client) where the audio from speakers makes their voices sound very deep for some time. For some people this goes away quickly, but for others it never does. Is there anything under our control (as users of the Web SDK) which can mitigate this effect?

I hope that you can tell me how to fix this in the web SDK or if you plan to fix this in the feature , I need a timeline …  
We really like Zoom and we do not want to move to any competitor so the timeline will help us a lot in the decision .

Note : I know it is working fine on zoom Apps but i am asking for the web only , i am not looking for workarounds that is going to take me out of the my webpage !

Thanks ,

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 16, 2020, 8:28pm UTC](https://devforum.zoom.us/t/audio-problems-when-sharing-a-screen-using-web-sdk/21130/2 "2020-06-16T20:28:47Z")

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Hey @salem,

Thanks for sharing this issue. Our engineering team is looking into it. (CS-1966)

Can you please share a link to this thread as well as your account # and meeting ID to [developersupport@zoom.us](mailto:developersupport@zoom.us) so we can look into the logs.

Thanks,  
Tommy

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**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 10:04pm UTC](https://devforum.zoom.us/t/audio-problems-when-sharing-a-screen-using-web-sdk/21130/3 "2020-08-21T22:04:45Z")

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