# Audio suddenly stopped working, while video is working **URL:** \ **Category:** Windows\ **Created:** [September 24, 2021, 9:13pm UTC](https://devforum.zoom.us/t/audio-suddenly-stopped-working-while-video-is-working/57978 "2021-09-24T21:13:36Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![sherif.abdel-moemen](https://avatars.discourse-cdn.com/v4/letter/s/3e96dc/32.png) [@sherif.abdel-moemen](https://devforum.zoom.us/u/sherif.abdel-moemen)\ **Post date:** [September 24, 2021, 9:13pm UTC](https://devforum.zoom.us/t/audio-suddenly-stopped-working-while-video-is-working/57978/1 "2021-09-24T21:13:36Z")
Our windows client suddenly stopped receiving Audio or sending audio. We were using windows sdk version v5.0.24433.0616 , we upgraded to version v5.7.1.644 but we still experiencing no audio, the video is working fine both direction. Our iOS client works with no problem ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [September 27, 2021, 9:10pm UTC](https://devforum.zoom.us/t/audio-suddenly-stopped-working-while-video-is-working/57978/2 "2021-09-27T21:10:28Z")
Hey @sherif.abdel-moemen, Thanks for using the dev forum! Can you elaborate on what you mean by this? > [@sherif.abdel-moemen](#): > > stopped receiving Audio or sending audio Are you receiving errors? Is the audio not connecting? Is the audio connected and unmuted, but there is no sound? Thanks! Michael ---
**Author:** ![sherif.abdel-moemen](https://avatars.discourse-cdn.com/v4/letter/s/3e96dc/32.png) [@sherif.abdel-moemen](https://devforum.zoom.us/u/sherif.abdel-moemen)\ **Post date:** [September 28, 2021, 1:51am UTC](https://devforum.zoom.us/t/audio-suddenly-stopped-working-while-video-is-working/57978/3 "2021-09-28T01:51:08Z")
Hi Michael, The audio is not connecting. the video is connecting though. Thanks, Sherif ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [September 28, 2021, 8:30pm UTC](https://devforum.zoom.us/t/audio-suddenly-stopped-working-while-video-is-working/57978/4 "2021-09-28T20:30:55Z")
Hey @sherif.abdel-moemen, What error is returned when you call unMuteAudio? Thanks! Michael ---
**Author:** ![sherif.abdel-moemen](https://avatars.discourse-cdn.com/v4/letter/s/3e96dc/32.png) [@sherif.abdel-moemen](https://devforum.zoom.us/u/sherif.abdel-moemen)\ **Post date:** [September 29, 2021, 4:31pm UTC](https://devforum.zoom.us/t/audio-suddenly-stopped-working-while-video-is-working/57978/5 "2021-09-29T16:31:54Z")
Hey Michael, I am getting SDKERR\_WRONG\_USEAGE when calling unMuteAudio. Thanks, Sherif ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [September 29, 2021, 5:52pm UTC](https://devforum.zoom.us/t/audio-suddenly-stopped-working-while-video-is-working/57978/6 "2021-09-29T17:52:03Z")
Hey @sherif.abdel-moemen, Gotcha, try calling JoinVoip after you have entered the meeting. Thanks! Michael ---
**Author:** ![sherif.abdel-moemen](https://avatars.discourse-cdn.com/v4/letter/s/3e96dc/32.png) [@sherif.abdel-moemen](https://devforum.zoom.us/u/sherif.abdel-moemen)\ **Post date:** [September 29, 2021, 7:29pm UTC](https://devforum.zoom.us/t/audio-suddenly-stopped-working-while-video-is-working/57978/7 "2021-09-29T19:29:11Z")
That fixed it. So for completeness, I am assuming I have to call LeaveVoip both when I am ending the call or leaving the call. Is that assumption correct? ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [September 30, 2021, 5:41pm UTC](https://devforum.zoom.us/t/audio-suddenly-stopped-working-while-video-is-working/57978/8 "2021-09-30T17:41:24Z")
Hey @sherif.abdel-moemen, If you leave the meeting or end the meeting, the audio should automatically disconnect. There is no harm in calling LeaveVoip when you are leaving the meeting, but it should not be necessary. Thanks! Michael ---
**Author:** ![sherif.abdel-moemen](https://avatars.discourse-cdn.com/v4/letter/s/3e96dc/32.png) [@sherif.abdel-moemen](https://devforum.zoom.us/u/sherif.abdel-moemen)\ **Post date:** [September 30, 2021, 8:02pm UTC](https://devforum.zoom.us/t/audio-suddenly-stopped-working-while-video-is-working/57978/9 "2021-09-30T20:02:12Z")
Hey Michael, Thank you very much I really appreciate your help. Thanks, Sherif ---
**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\ **Post date:** [October 5, 2021, 10:59pm UTC](https://devforum.zoom.us/t/audio-suddenly-stopped-working-while-video-is-working/57978/10 "2021-10-05T22:59:33Z")
Hey @sherif.abdel-moemen, You are welcome! Let us know if you have any other questions. Thanks! Michael ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [November 5, 2021, 8:59am UTC](https://devforum.zoom.us/t/audio-suddenly-stopped-working-while-video-is-working/57978/11 "2021-11-05T08:59:57Z")
Closed on November 5, 2021, 8:59am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.