# Audio/Video Issues in Meeting Web SDK **URL:** \ **Category:** Web\ **Tags:** meeting-sdk, web-meeting-sdk\ **Created:** [September 13, 2022, 6:16pm UTC](https://devforum.zoom.us/t/audio-video-issues-in-meeting-web-sdk/75865 "2022-09-13T18:16:09Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![varsha.byrapaneni](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/varsha.byrapaneni/32/33327_2.png) [@varsha.byrapaneni](https://devforum.zoom.us/u/varsha.byrapaneni)\ **Post date:** [September 13, 2022, 6:16pm UTC](https://devforum.zoom.us/t/audio-video-issues-in-meeting-web-sdk/75865/1 "2022-09-13T18:16:09Z")
* * * **Description** We have created an embedded zoom experience using Component View in Web SDK. Typically our meeting participants will be two where host & guests will be joining from different geographies/countries (Eg: Host from India & Guest from the Netherlands/US/UAE etc). We create our meetings on demand using zoom `/v2/users/{userId}/meetings` endpoint. Users will be made to join the meeting using the snippet mentioned in the code snippet section. In such a scenario, currently, we are facing multiple audio/video issues (in ~30% of meetings) for users who are joined into zoom from SDK. Audio Issues - Lag on both ends, Audio breaks, Robotic voice Video Issues - Lag on both ends, Complete blank screen The points to note here are - **Post experiencing issues in SDK meeting, users are moving to native zoom app (meeting is done in a different meeting id) and things are seamless. No audio/video issues were observed.** - Users have high-speed & reliable internet connections. Below are some of the meetings where such issues are observed. Sharing both the meetings (SDK & native app meeting) for comparative analysis. **Case I** SDK Meeting Id - 92442228108 Zoom app meeting id - 5307496805 Meeting date & time - 9/11/2022 10:00:00 PM - 11:00:00 PM IST Issue - The host was not able to hear the guest. The guest was able to hear the host. A lot of video lag was observed on both ends. **Case II** SDK Meeting Id - 92754541941 Zoom app meeting id - 8357800252 Meeting date & time - 9/7/2022 8:00:00 PM - 9:00:00 PM IST Issue - Audio breaks & lag from both ends **Caste III** SDK Meeting Id - 99632632621 Zoom app meeting id - 6551566900 Meeting date & time : 9/10/2022 9:00:00 PM - 10:00:00 PM IST Issue - Robotic audio & lag **Which Web Meeting SDK version?** @zoomus/websdk”: “^2.7.0 **Meeting SDK Code Snippets** client.join({ sdkKey: ZOOM\_SDK\_KEY, signature: meetingSignature, meetingNumber: meetingNumber, password: meetingPass, userName: name, zak: zakToken, success: () =\> { console.log(“zoom success called”) }, error: () =\> { console.log(“zoom error called”) }, }); **Device (please complete the following information):** - Device: Macbook, Windows, Android Tablets, Ipads - OS: - Browser: Majorly Chrome, Safari - Browser Version: Latest versions ---
**Author:** ![srinjoy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/srinjoy/32/18109_2.png) [@srinjoy](https://devforum.zoom.us/u/srinjoy)\ **Post date:** [September 19, 2022, 5:59am UTC](https://devforum.zoom.us/t/audio-video-issues-in-meeting-web-sdk/75865/2 "2022-09-19T05:59:13Z")
This is also affecting us we have video from the customers side showing a clear lag and multiple complains about the same and no acknowledgement from zoom side on this can you guys please provide an update this seems very widespread and is affecting alot of our customers ---
**Author:** ![nhendry](https://avatars.discourse-cdn.com/v4/letter/n/8e7dd6/32.png) [@nhendry](https://devforum.zoom.us/u/nhendry)\ **Post date:** [September 27, 2022, 8:31pm UTC](https://devforum.zoom.us/t/audio-video-issues-in-meeting-web-sdk/75865/3 "2022-09-27T20:31:32Z")
We are also having this issue with our clients and would love some information about how to fix this. ---
**Author:** ![rakhap](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rakhap/32/36468_2.png) [@rakhap](https://devforum.zoom.us/u/rakhap)\ **Post date:** [September 29, 2022, 4:15am UTC](https://devforum.zoom.us/t/audio-video-issues-in-meeting-web-sdk/75865/4 "2022-09-29T04:15:08Z")
sorry if my question is off topic, I use web-meeting-sdk 2.7.0 via component view, when a participant joins to zoom, the participant can’t see the host video, and can’t also open the camera, this is the error I get ![err-zoom-sdk](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/0/5/05f36a9018c46d4f943c2b85b0e2008e5d76c93e.png) can anyone help? thanks. ---
**Author:** ![nazimshauk](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nazimshauk/32/37342_2.png) [@nazimshauk](https://devforum.zoom.us/u/nazimshauk)\ **Post date:** [September 29, 2022, 7:20pm UTC](https://devforum.zoom.us/t/audio-video-issues-in-meeting-web-sdk/75865/5 "2022-09-29T19:20:42Z")
Many participants’ videos are not working in the main session of Zoom. Participants’ video gets disabled or drops from zoom when moving to breakout rooms. We have been facing this issue for 3 days. We have connected the zoom for proctoring exams. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [October 30, 2022, 5:20am UTC](https://devforum.zoom.us/t/audio-video-issues-in-meeting-web-sdk/75865/6 "2022-10-30T05:20:55Z")
Closed on October 30, 2022, 5:20am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.