# Auto-create user Email issue

**URL:** <https://devforum.zoom.us/t/auto-create-user-email-issue/24584>\
**Category:** API and Webhooks\
**Created:** [July 20, 2020, 4:29am UTC](https://devforum.zoom.us/t/auto-create-user-email-issue/24584 "2020-07-20T04:29:55Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![shreyansh.doshi](https://avatars.discourse-cdn.com/v4/letter/s/bcef8e/32.png) [@shreyansh.doshi](https://devforum.zoom.us/u/shreyansh.doshi)\
**Post date:** [July 20, 2020, 4:29am UTC](https://devforum.zoom.us/t/auto-create-user-email-issue/24584/1 "2020-07-20T04:29:55Z")

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**Description**  
Our tech team is testing on auto-create method to add user as our account is now on Business plan.

We are having issue with one user email which we previously tried to add in zoom and after that we deleted his account as we were not getting activation email on that account.

The email id is: [therapist.jen@electronic-therapy.net](mailto:therapist.jen@electronic-therapy.net)

**Error**

Payload:  
{“action”:“autoCreate”,“user\_info”:{“first\_name”:“Therapist”,“last\_name”:“Jen”,“email”:“[therapist.jen@electronic-therapy.net](mailto:therapist.jen@electronic-therapy.net)”,“type”:“2”,“password”:“Abcd-1234”}}

Response:  
{“code”:1005,“message”:“Email [therapist.jen@electronic-therapy.net](mailto:therapist.jen@electronic-therapy.net) has already been used.”}

We should not get this error as user we have already deleted and this email does not exist in zoom.

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
JWT

**Which Endpoint/s?**

> **[Create Users - Users - Zoom API - API Reference](https://marketplace.zoom.us/docs/api-reference/zoom-api/users/usercreate)**
>
> A Zoom account can have one or more users. Use this API to add a new user to your account.
> Prerequisites:
> 
> Pro or higher plan
> Scopes: user:write:admin u...

**Additional context**  
We are currently on business plan. Our account email is: [etherapy.webmaster@gmail.com](mailto:etherapy.webmaster@gmail.com)

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [July 22, 2020, 7:38am UTC](https://devforum.zoom.us/t/auto-create-user-email-issue/24584/2 "2020-07-22T07:38:57Z")

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Hey @shreyansh.doshi,

I see that user is not in fact deleted and is currently active. It looks like they have created their own seperate free account with that email.

Thanks,  
Tommy

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**Author:** ![shreyansh.doshi](https://avatars.discourse-cdn.com/v4/letter/s/bcef8e/32.png) [@shreyansh.doshi](https://devforum.zoom.us/u/shreyansh.doshi)\
**Post date:** [July 22, 2020, 8:01am UTC](https://devforum.zoom.us/t/auto-create-user-email-issue/24584/3 "2020-07-22T08:01:31Z")

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Hi tommy,

Thanks for your reply. I am just curious to know that this user does not show in our zoom admin portal anywhere and we deleted him manually from portal. Still user exists? What zoom does when we delete user from front end admin panel (Click on user management - Pending tab - delete button).

Thanks,  
Shreyansh

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [July 24, 2020, 9:21pm UTC](https://devforum.zoom.us/t/auto-create-user-email-issue/24584/4 "2020-07-24T21:21:35Z")

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Hey @shreyansh.doshi,

What most likely happened is you deleted the user, and then the person signed up with Zoom using that email.

Thanks,  
Tommy