# Automatic cloud recording does not work

**URL:** https://devforum.zoom.us/t/automatic-cloud-recording-does-not-work/49598
**Category:** Web
**Created:** [May 5, 2021, 4:17am UTC](https://devforum.zoom.us/t/automatic-cloud-recording-does-not-work/49598 "2021-05-05T04:17:41Z")
**Posts on this page:** 3
**Page:** 1

<div class="post-metadata">

### Author: ![pferrer](https://avatars.discourse-cdn.com/v4/letter/p/46a35a/32.png) [@pferrer](https://devforum.zoom.us/u/pferrer)
#### Post date: [May 5, 2021, 4:17am UTC](https://devforum.zoom.us/t/automatic-cloud-recording-does-not-work/49598/1 "2021-05-05T04:17:41Z")

</div>

Hello,

Automatic recording not function.

I have the next lines of code in my project.

ZoomMtg.init({

```
  leaveUrl: environment.apiZoom.urlZoomAgent,

  isSupportAV: true,

  success: (success) => {

    console.log(success);

    ZoomMtg.join({ // sessionStorage.setItem('signatureh', resDataMeeting.signature);

      signature: resDataMeeting.signature,

      meetingNumber: resDataMeeting.meetingNumber,

      userName: resDataMeeting.agent,

      apiKey: resDataMeeting.apiKey,

      userEmail: '',

      passWord: resDataMeeting.encryptedPassword,

      success: (success) => {

        ZoomMtg.record({

          record: true

        });

        console.log(success)

      },

      error: (error) => {

        console.log(error)

      }

    })

  },

  error: (error) => {

    console.log(error)

  }

})

```

However not record automatic in the cloud.

My account is (pro plan).

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/a/3/a3d51ccf4e4bb72261be3582d669178afe4d5c81.png)

Please I need your help

Thanks.

---

<div class="post-metadata">

### Author: ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)
#### Post date: [May 6, 2021, 12:31am UTC](https://devforum.zoom.us/t/automatic-cloud-recording-does-not-work/49598/2 "2021-05-06T00:31:39Z")

</div>

Hey @pferrer,

Thank you for reaching out to the Zoom Developer Forum. Do you see this issue when testing with the [Sample Web App](https://github.com/zoom/sample-app-web) as well?

If so, please send an email to [developersupport@zoom.us](mailto:developersupport@zoom.us) with a link to this thread. In that email, please include a meeting ID where you saw this issue.

I’ll use that to look into this further.

Thanks,  
Max

---

<div class="post-metadata">

### Author: ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)
#### Post date: [June 5, 2021, 10:32am UTC](https://devforum.zoom.us/t/automatic-cloud-recording-does-not-work/49598/3 "2021-06-05T10:32:25Z")

</div>

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