# Automatic recording enabled unexpectedly without our knowledge

**URL:** <https://devforum.zoom.us/t/automatic-recording-enabled-unexpectedly-without-our-knowledge/107892>\
**Category:** Web\
**Tags:** recording\
**Created:** [April 15, 2024, 9:29am UTC](https://devforum.zoom.us/t/automatic-recording-enabled-unexpectedly-without-our-knowledge/107892 "2024-04-15T09:29:08Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![velan](https://avatars.discourse-cdn.com/v4/letter/v/49beb7/32.png) [@velan](https://devforum.zoom.us/u/velan)\
**Post date:** [April 15, 2024, 9:29am UTC](https://devforum.zoom.us/t/automatic-recording-enabled-unexpectedly-without-our-knowledge/107892/1 "2024-04-15T09:29:08Z")

</div>

**Description**  
Automatic recording has been enabled for our users without any intervention on our part. I have troubleshooted our account and confirmed that automatic recording and all related options have been disabled under the Settings → Recordings tab.

**Which Web Meeting SDK version?**  
2.17.0

**Meeting SDK Code Snippets**  
We have also disabled the recording feature at the SDK level. Additionally, we have not updated the SDK version for the past six months.

```auto
ZoomMtg.setZoomJSLib("https://source.zoom.us/2.17.0/lib", "/av");

ZoomMtg.preLoadWasm();
ZoomMtg.prepareJssdk();
// loads language files, also passes any error messages to the ui
ZoomMtg.i18n.load("en-US");
ZoomMtg.i18n.reload("en-US");

ZoomMtg.init({
  leaveUrl: `${window.location.origin}/`,
  isSupportChat: false,
  disableInvite: true,
  debug: true,
  disableRecord: true,
  showMeetingHeader: true,
  meetingInfo: [
    // optional
    "topic",
    "host",
    "mn",
    "pwd",
    "telPwd",
    "invite",
    "enctype",
  ],
  success: () => {
    ZoomMtg.join({
      signature,
      sdkKey,
      meetingNumber,
      passWord: password,
      userName,
      userEmail,
      zak,
      success: () => {
        setIsLoaded(true);
      },
      error: (error) => {
        Sentry.captureException(error);
      },
    });
  },
  error: (error) => {
    Sentry.captureException(error);
  },
});

```

**Screenshots**  
 ![Screenshot 2024-04-15 at 2.51.55 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/2/2/22602089c43707258f1ba337f3b747fa9b77e9a9.png)

**Device (please complete the following information):**

- Device: Macbook Pro
- OS: macOS 14.4.1
- Browser: Chrome and Firefox latest

**Additional context**  
Please resolve this issue as soon as possible, as it has resulted in a violation of our terms and policies due to the meetings being recorded automatically.

---

<div class="post-metadata">

**Author:** ![velan](https://avatars.discourse-cdn.com/v4/letter/v/49beb7/32.png) [@velan](https://devforum.zoom.us/u/velan)\
**Post date:** [April 16, 2024, 6:18am UTC](https://devforum.zoom.us/t/automatic-recording-enabled-unexpectedly-without-our-knowledge/107892/2 "2024-04-16T06:18:23Z")

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Could someone please investigate this matter?

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<div class="post-metadata">

**Author:** ![velan](https://avatars.discourse-cdn.com/v4/letter/v/49beb7/32.png) [@velan](https://devforum.zoom.us/u/velan)\
**Post date:** [April 17, 2024, 8:58am UTC](https://devforum.zoom.us/t/automatic-recording-enabled-unexpectedly-without-our-knowledge/107892/3 "2024-04-17T08:58:55Z")

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@chunsiong.zoom @donte.zoom

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<div class="post-metadata">

**Author:** ![velan](https://avatars.discourse-cdn.com/v4/letter/v/49beb7/32.png) [@velan](https://devforum.zoom.us/u/velan)\
**Post date:** [April 18, 2024, 9:27am UTC](https://devforum.zoom.us/t/automatic-recording-enabled-unexpectedly-without-our-knowledge/107892/4 "2024-04-18T09:27:14Z")

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@chunsiong.zoom could you take a look into this issue?

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<div class="post-metadata">

**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [April 18, 2024, 11:34pm UTC](https://devforum.zoom.us/t/automatic-recording-enabled-unexpectedly-without-our-knowledge/107892/5 "2024-04-18T23:34:51Z")

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@velan I’ll PM you for more details

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<div class="post-metadata">

**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [April 19, 2024, 7:39am UTC](https://devforum.zoom.us/t/automatic-recording-enabled-unexpectedly-without-our-knowledge/107892/6 "2024-04-19T07:39:32Z")

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Update: Ticket raised for this issue  
ZSEE-126240

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [May 19, 2024, 5:39pm UTC](https://devforum.zoom.us/t/automatic-recording-enabled-unexpectedly-without-our-knowledge/107892/7 "2024-05-19T17:39:41Z")

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Closed on May 19, 2024, 5:39pm UTC

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