# AWS Amplify Application Creashes **URL:** \ **Category:** Video SDK\ **Created:** [August 10, 2024, 1:48am UTC](https://devforum.zoom.us/t/aws-amplify-application-creashes/115399 "2024-08-10T01:48:17Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![barileo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/barileo/32/62134_2.png) [@barileo](https://devforum.zoom.us/u/barileo)\ **Post date:** [August 10, 2024, 1:48am UTC](https://devforum.zoom.us/t/aws-amplify-application-creashes/115399/1 "2024-08-10T01:48:17Z")
Hello team - we have a react native based mobile app, which uses AWS Amplify for backed (user management, data storage, etc). The application works fine including video and every thing. However, if the user log off and log back in then the application crashes. The application doesn’t crash when we remove ZoomVideoSdkProvider tag from the code. \ Is this the problem with Video SDK V1.9.5? Can you suggest a fix for this issue? Regards, Barinder. ### Before Creating a New Topic: _If you’re experiencing unexpected Video SDK behavior please search the forum with relevant keywords (e.x. error message) and follow the guidance outlined in those posts. Please also leverage the following support links:_ - Zoom Developer Changelog for Dev Product Changes: [https://marketplace.zoom.us/docs/guides/stay-up-to-date/changelog/](https://marketplace.zoom.us/docs/guides/stay-up-to-date/changelog/) - General Troubleshooting: [Support](https://devsupport.zoom.us/hc/en-us) - To Submit a Ticket for Unexpected Video SDK Behavior: [Official Zoom Support | Help Center](https://support.zoom.us/hc/en-us) - For General & Integrations Related Guidance: [https://community.zoom.com/](https://community.zoom.com/) * * * ### Format Your New Topic as Follows: **Video SDK Type and Version** _Share the Video SDK type and version you’re working with to give relevant context._ **Description** _Details on your question, workflow or the problem you’re trying to solve._ **Error?** _The full error message or issue you are running into, where applicable._ **Troubleshooting Routes** _The troubleshooting attempt types you’ve already exhausted, including testing with the appropriate sample app (found on [Zoom · GitHub](https://github.com/zoom))._ **How To Reproduce** _Steps to reproduce the behavior including:_ _1. Authentication method or app type_ _2. Any errors_ _3. Browser/client type and version_ ---
**Author:** ![kellyjandrews](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kellyjandrews/32/51599_2.png) [@kellyjandrews](https://devforum.zoom.us/u/kellyjandrews)\ **Post date:** [August 12, 2024, 7:43pm UTC](https://devforum.zoom.us/t/aws-amplify-application-creashes/115399/2 "2024-08-12T19:43:04Z")
Do you have any error logs from the app during the crash, or just prior? ---
**Author:** ![barileo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/barileo/32/62134_2.png) [@barileo](https://devforum.zoom.us/u/barileo)\ **Post date:** [August 12, 2024, 8:09pm UTC](https://devforum.zoom.us/t/aws-amplify-application-creashes/115399/3 "2024-08-12T20:09:24Z")
Does Zoom API logs errors some where? Or if you can share steps to generate extensive logging for Zoom events. ---
**Author:** ![kellyjandrews](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kellyjandrews/32/51599_2.png) [@kellyjandrews](https://devforum.zoom.us/u/kellyjandrews)\ **Post date:** [August 12, 2024, 8:13pm UTC](https://devforum.zoom.us/t/aws-amplify-application-creashes/115399/4 "2024-08-12T20:13:13Z")
We might - but I’m not sure I currently have access to that. Was hoping your application might have given something back for errors. I will see if I can find more info on my side. Thanks. ---
**Author:** ![barileo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/barileo/32/62134_2.png) [@barileo](https://devforum.zoom.us/u/barileo)\ **Post date:** [August 12, 2024, 8:22pm UTC](https://devforum.zoom.us/t/aws-amplify-application-creashes/115399/5 "2024-08-12T20:22:57Z")
We do see couple of these warning messages when the app loads. ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/c/b/cb2418dd17448cc94e46069080c77a8a1ca18b1e.png) ---
**Author:** ![barileo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/barileo/32/62134_2.png) [@barileo](https://devforum.zoom.us/u/barileo)\ **Post date:** [August 16, 2024, 8:39pm UTC](https://devforum.zoom.us/t/aws-amplify-application-creashes/115399/6 "2024-08-16T20:39:27Z")
The strange thing is that the APP crashes on Android but not on IOS. ---
**Author:** ![kellyjandrews](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kellyjandrews/32/51599_2.png) [@kellyjandrews](https://devforum.zoom.us/u/kellyjandrews)\ **Post date:** [August 19, 2024, 2:16pm UTC](https://devforum.zoom.us/t/aws-amplify-application-creashes/115399/7 "2024-08-19T14:16:15Z")
Yeah - that seems odd to me as well. I will try to dig into this more this week. ---
**Author:** ![barileo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/barileo/32/62134_2.png) [@barileo](https://devforum.zoom.us/u/barileo)\ **Post date:** [August 19, 2024, 11:20pm UTC](https://devforum.zoom.us/t/aws-amplify-application-creashes/115399/8 "2024-08-19T23:20:14Z")
APP crash issue got fixed after I upgraded Zoom Video SDK version from 1.9.5 to 1.12.5