# Basic Users Limit

**URL:** <https://devforum.zoom.us/t/basic-users-limit/33866>\
**Category:** API and Webhooks\
**Created:** [October 21, 2020, 8:01am UTC](https://devforum.zoom.us/t/basic-users-limit/33866 "2020-10-21T08:01:10Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![zoom26](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/zoom26/32/22764_2.png) [@zoom26](https://devforum.zoom.us/u/zoom26)\
**Post date:** [October 21, 2020, 8:01am UTC](https://devforum.zoom.us/t/basic-users-limit/33866/1 "2020-10-21T08:01:10Z")

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Can’t add users after increasing limit over 10000 users.

**Error**  
How to extend users pool from 10000 limitations to needle limit

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
JWT

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**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [October 22, 2020, 1:38pm UTC](https://devforum.zoom.us/t/basic-users-limit/33866/2 "2020-10-22T13:38:42Z")

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Hi @zoom26,

Please contact [Zoom Support](https://support.zoom.us/hc/en-us/requests/new) for provisioning and a request to increase the number of users on your account. By default, accounts are limited to 9,999 free users.

Thank you,  
Will

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<div class="post-metadata">

**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [October 22, 2020, 1:38pm UTC](https://devforum.zoom.us/t/basic-users-limit/33866/3 "2020-10-22T13:38:48Z")

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