# Black Screen After Joining Meeting **URL:** \ **Category:** Web\ **Created:** [September 26, 2023, 2:49pm UTC](https://devforum.zoom.us/t/black-screen-after-joining-meeting/95822 "2023-09-26T14:49:11Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![sales1](https://avatars.discourse-cdn.com/v4/letter/s/ed655f/32.png) [@sales1](https://devforum.zoom.us/u/sales1)\ **Post date:** [September 26, 2023, 2:49pm UTC](https://devforum.zoom.us/t/black-screen-after-joining-meeting/95822/1 "2023-09-26T14:49:12Z")
**Description** Host starts the meeting via Meeting SDK. Guest appears to join meeting successfully, the host can see the guest’s name on a dark grey background and host video is reduced to the small PIP window. The Guest sees a completely blank black screen with no controls, PIP, audio, video, or anything else. **Browser Console Error** We’re working on collecting this, but have not been able to do so yet. **Which Web Meeting SDK version?** 2.9.7 **Meeting SDK Code Snippets** Unknown. Since it seems only happen for some users, so far just Mac users, and they appear from the host side to be joining the meeting, we believe the issue is occurring once the page is fully in the SDK’s control and no more application code is executing. **To Reproduce(If applicable)** We have not been able to reproduce the behaviour at all as of yet. **Screenshots** ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/a/e/aed845271fbed3b4a662f62d0ab3833cd9d66ed2.png) **Troubleshooting Routes** We’ve tested ourselves with with Mac and Chrome and have not been able to reproduce. **Device (please complete the following information):** - Device: 2020 MacBook Pro (13-inch, M1 chip, 2560 x 1600 resolution) - OS: MacOS Ventura, version 13.4.1 - Browser: Chrome - Browser Version: 117.0.5938.92 (Official Build) (arm64) **Additional context** It does not appear to be a consistent problem, but we’re told that for the users affected the are never able to join the meeting or any other meeting. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [October 2, 2023, 2:37pm UTC](https://devforum.zoom.us/t/black-screen-after-joining-meeting/95822/2 "2023-10-02T14:37:46Z")
Hi @sales1 Thanks for reaching out to us! Are you still seeing this issue on your end? If so could you please try to replicate this with our sample app that has the updated version of meeting WEB sdk 2.17.0 > **[GitHub - zoom/meetingsdk-web-sample: Zoom Meeting SDK web sample](https://github.com/zoom/meetingsdk-web-sample)** > > Zoom Meeting SDK web sample. Contribute to zoom/meetingsdk-web-sample development by creating an account on GitHub. ---
**Author:** ![sales1](https://avatars.discourse-cdn.com/v4/letter/s/ed655f/32.png) [@sales1](https://devforum.zoom.us/u/sales1)\ **Post date:** [October 2, 2023, 3:55pm UTC](https://devforum.zoom.us/t/black-screen-after-joining-meeting/95822/3 "2023-10-02T15:55:26Z")
As far as I’m aware it is still an issue. It is not possible to replicate using the example app because it only happens for users on Mac devices running Chrome and I believe it was reported once on Safari in Mac as well. We don’t have direct contact or the ability to work with these users directly in general to do any kind of trouble shooting unfortunately. We have tried using the Mac devices we have to replicate the issue under the conditions that were described to us and we were unable to do so. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [October 4, 2023, 4:49pm UTC](https://devforum.zoom.us/t/black-screen-after-joining-meeting/95822/4 "2023-10-04T16:49:46Z")
Thanks for the update here @sales1 I will take a look at our Docs internally to see if this is documented and marked as a bug ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [November 4, 2023, 2:50am UTC](https://devforum.zoom.us/t/black-screen-after-joining-meeting/95822/5 "2023-11-04T02:50:04Z")
Closed on November 4, 2023, 2:50am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.