# Browser not supported

**URL:** <https://devforum.zoom.us/t/browser-not-supported/57597>\
**Category:** Web\
**Created:** [September 17, 2021, 8:58am UTC](https://devforum.zoom.us/t/browser-not-supported/57597 "2021-09-17T08:58:30Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![gph1122](https://avatars.discourse-cdn.com/v4/letter/g/9de0a6/32.png) [@gph1122](https://devforum.zoom.us/u/gph1122)\
**Post date:** [September 17, 2021, 8:58am UTC](https://devforum.zoom.us/t/browser-not-supported/57597/1 "2021-09-17T08:58:31Z")

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**Description**  
Joining a meeting Display browser is not supported.

**Error**  
The full error message or issue you are running into.

**Which Web Meeting SDK version?**  
SDK：1.9.8  
Knowing the version can help us to identify your issue faster. [e.g. 1.9.0]

**To Reproduce(If applicable)**  
Steps to reproduce the behavior:

1. To join the meeting
2. See error

**Screenshots**

 ![6b89952708aa0bee4f5361c1ab7b18f3](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/a/3/a38d8e234a130d06a479c257d5777e746db2ddd3.png)

If applicable, add screenshots to help explain your problem.

**Device (please complete the following information):**

- Device:Mac
- OS: 10.14.6 (18G9216)
- Browser: Chrome
- Browser Version 93.0.4577.82（正式版本） (x86\_64)

**Additional context**  
Add any other context about the problem here.

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [September 21, 2021, 5:48pm UTC](https://devforum.zoom.us/t/browser-not-supported/57597/2 "2021-09-21T17:48:51Z")

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Hey @gph1122 ,

Can you copy and paste that message here so I can translate it please? 🙂

I want to see if it is similar to another reported issue.

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![gph1122](https://avatars.discourse-cdn.com/v4/letter/g/9de0a6/32.png) [@gph1122](https://devforum.zoom.us/u/gph1122)\
**Post date:** [October 13, 2021, 8:57am UTC](https://devforum.zoom.us/t/browser-not-supported/57597/3 "2021-10-13T08:57:55Z")

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截图内容：您的浏览器不支持使用电脑的音频设备，请将您的浏览器升级到最新版本。  
Your browser doesn’t support using computer’s Audio device, please upgrade your browser to the latest version.

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [October 13, 2021, 9:13pm UTC](https://devforum.zoom.us/t/browser-not-supported/57597/4 "2021-10-13T21:13:29Z")

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Hey @gph1122 ,

This error can happen if `isSupportAv: false` or `disableJoinAudio: true` in your `ZoomMtg.init()` function.

 ![Screen Shot 2021-10-13 at 3.12.11 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/e/3/e3d2b44815ff123fbbeed4c4dc74326112480f7d.jpeg)

Try setting `isSupportAv: true` and or `disableJoinAudio: false`

Let me know if that helps! 🙂

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [November 13, 2021, 7:13am UTC](https://devforum.zoom.us/t/browser-not-supported/57597/5 "2021-11-13T07:13:59Z")

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Closed on November 13, 2021, 7:13am UTC

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