# Call Log Details: Call Park / Pickup

**URL:** <https://devforum.zoom.us/t/call-log-details-call-park-pickup/97782>\
**Category:** Phone\
**Created:** [November 2, 2023, 6:38pm UTC](https://devforum.zoom.us/t/call-log-details-call-park-pickup/97782 "2023-11-02T18:38:20Z")\
**Posts on this page:** 13\
**Page:** 1

<div class="post-metadata">

**Author:** ![jose](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jose/32/52765_2.png) [@jose](https://devforum.zoom.us/u/jose)\
**Post date:** [November 2, 2023, 6:38pm UTC](https://devforum.zoom.us/t/call-log-details-call-park-pickup/97782/1 "2023-11-02T18:38:21Z")

</div>

Hello, I am using this endpoint: `/phone/call_logs/{id}` to get the call log details for each call log. My question is:

When a call is parked and picked up by another extension, how do I know which was the original call? There is no indication of this neither in the **log\_details** property of both generated call logs, and there is no pattern like with blind transfers (CALL\_ID, CALL\_ID\_1, CALL\_ID\_2, …, CALL\_ID\_N)

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [November 3, 2023, 12:47pm UTC](https://devforum.zoom.us/t/call-log-details-call-park-pickup/97782/2 "2023-11-03T12:47:30Z")

</div>

Hi @jose

Have you looked into this endpoint?

> **[Zoom Phone API](https://developers.zoom.us/docs/api/rest/reference/phone/methods/#operation/getCallLogDetails)**
>
> API Reference for /docs/api/rest/reference/phone/methods

I see that we have a field for hold\_time and another one for forward\_to, would that be enough for your use case?

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<div class="post-metadata">

**Author:** ![jose](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jose/32/52765_2.png) [@jose](https://devforum.zoom.us/u/jose)\
**Post date:** [November 3, 2023, 3:33pm UTC](https://devforum.zoom.us/t/call-log-details-call-park-pickup/97782/3 "2023-11-03T15:33:35Z")

</div>

There is no use for the `hold_time`; it only says the time the call was on hold at that step. Regarding the `forward_to` field, it doesn’t have the information required. I gonna put two examples: one inbound call that was parked and one outbound call that was parked as well. Here they are:

**Inbound call: 8329165020 → Auto Receptionist → Ext 802 → Parked → Ext 803 Picked up the call:**

```json
[
    {
        "id": "a3ac3e65-e2f4-4575-8dfe-fa62ee4fe099",
        "call_type": "voip",
        "caller_number": "+18329165020",
        "caller_number_type": 2,
        "caller_number_source": "external",
        "caller_name": "INTERACTIVETEL",
        "callee_number": "801",
        "callee_number_type": 1,
        "callee_name": "Main Auto Receptionist",
        "direction": "inbound",
        "duration": 7,
        "result": "Call connected",
        "date_time": "2023-11-02T18:39:28Z",
        "path": "autoReceptionist",
        "has_recording": false,
        "has_voicemail": false,
        "log_details": [
            {
                "id": "e1694e3a-0266-41a6-b3a3-e3f3ba45c14e",
                "caller_number_source": "external",
                "duration": 0,
                "result": "802",
                "date_time": "2023-11-02T18:39:37Z",
                "path": "ivrMenu",
                "caller_country_code": "1",
                "caller_country_iso_code": "US",
                "department": "",
                "cost_center": ""
            },
            {
                "id": "a6c79485-fbd7-40b1-b025-2de11a53b833",
                "caller_number_source": "external",
                "duration": 0,
                "result": " ",
                "date_time": "2023-11-02T18:39:37Z",
                "path": "pstn",
                "forward_to": {
                    "type": "user",
                    "name": "Jose Rodriguez",
                    "id": "x4wGYHDjTPmq-HD5nwkciQ",
                    "extension_number": "802"
                },
                "caller_country_code": "1",
                "caller_country_iso_code": "US",
                "department": "",
                "cost_center": ""
            },
            {
                "id": "58bedc69-c078-4d78-8105-4345b557a028",
                "call_type": "voip",
                "caller_number_source": "external",
                "duration": 7,
                "result": "Auto Recorded",
                "date_time": "2023-11-02T18:39:37Z",
                "path": "pstn",
                "recording_id": "58bedc69c0784d7881054345b557a028",
                "recording_type": "Automatic",
                "forward_to": {
                    "type": "user",
                    "name": "Jose Rodriguez",
                    "id": "x4wGYHDjTPmq-HD5nwkciQ",
                    "extension_number": "802"
                },
                "caller_country_code": "1",
                "caller_country_iso_code": "US",
                "callee_did_number": "+12814071226",
                "callee_country_code": "1",
                "callee_country_iso_code": "US",
                "answer_start_time": "2023-11-02T18:39:40Z",
                "call_end_time": "2023-11-02T18:39:47Z",
                "department": "",
                "cost_center": ""
            }
        ],
        "call_id": "7296936268145084230",
        "caller_country_code": "1",
        "caller_country_iso_code": "US",
        "callee_did_number": "+12814071226",
        "callee_country_code": "1",
        "callee_country_iso_code": "US",
        "answer_start_time": "2023-11-02T18:39:28Z",
        "department": "",
        "cost_center": ""
    },
    {
        "id": "461b71e7-ee9e-4041-b6c0-8aa51e2866b2",
        "call_type": "voip",
        "caller_number": "803",
        "caller_number_type": 1,
        "caller_name": "Phone API",
        "callee_number": "*817",
        "callee_number_type": 2,
        "callee_number_source": "external",
        "direction": "outbound",
        "duration": 10,
        "result": "Auto Recorded",
        "date_time": "2023-11-02T18:40:00Z",
        "path": "parkPickup",
        "recording_id": "461b71e7ee9e4041b6c08aa51e2866b2",
        "recording_type": "Automatic",
        "has_voicemail": false,
        "log_details": [],
        "call_id": "7296936405584038817",
        "call_end_time": "2023-11-02T18:40:11Z",
        "department": "",
        "cost_center": ""
    }
]

```

**Outbound call: Ext 803 → 8329165020 → Parked → Ext 803 Picked up the call:**

```json
[
  {
    "id": "a9c7594d-4568-4323-a200-26614c851836",
    "call_type": "pstn",
    "caller_number": "802",
    "caller_number_type": 1,
    "caller_name": "Jose Rodriguez",
    "callee_number": "+18329165020",
    "callee_number_type": 2,
    "callee_number_source": "external",
    "callee_location": "Texas",
    "direction": "outbound",
    "duration": 18,
    "result": "Auto Recorded",
    "date_time": "2023-11-02T18:18:40Z",
    "path": "pstn",
    "recording_id": "a9c7594d45684323a20026614c851836",
    "recording_type": "Automatic",
    "has_voicemail": false,
    "log_details": [],
    "call_id": "7296930908024897002",
    "caller_did_number": "+12814071226",
    "caller_country_code": "1",
    "caller_country_iso_code": "US",
    "callee_did_number": "+18329165020",
    "callee_country_code": "1",
    "callee_country_iso_code": "US",
    "call_end_time": "2023-11-02T18:19:05Z",
    "department": "",
    "cost_center": ""
  },
  {
    "id": "19a00b04-6d21-4b6c-92e0-28f10cb6fa40",
    "call_type": "voip",
    "caller_number": "803",
    "caller_number_type": 1,
    "caller_name": "Phone API",
    "callee_number": "*815",
    "callee_number_type": 2,
    "callee_number_source": "external",
    "direction": "outbound",
    "duration": 11,
    "result": "Auto Recorded",
    "date_time": "2023-11-02T18:19:29Z",
    "path": "parkPickup",
    "recording_id": "19a00b046d214b6c92e028f10cb6fa40",
    "recording_type": "Automatic",
    "has_voicemail": false,
    "log_details": [],
    "call_id": "7296931118478279902",
    "call_end_time": "2023-11-02T18:19:40Z",
    "department": "",
    "cost_center": ""
  }
]

```

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<div class="post-metadata">

**Author:** ![jose](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jose/32/52765_2.png) [@jose](https://devforum.zoom.us/u/jose)\
**Post date:** [November 5, 2023, 7:44pm UTC](https://devforum.zoom.us/t/call-log-details-call-park-pickup/97782/4 "2023-11-05T19:44:35Z")

</div>

Anyone from support/developers?

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [November 6, 2023, 4:44pm UTC](https://devforum.zoom.us/t/call-log-details-call-park-pickup/97782/5 "2023-11-06T16:44:19Z")

</div>

Hi @jose  
The first log that you get with a result of call connected, is the original call as you can also confirm that with the date\_Time

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<div class="post-metadata">

**Author:** ![jose](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jose/32/52765_2.png) [@jose](https://devforum.zoom.us/u/jose)\
**Post date:** [November 6, 2023, 4:48pm UTC](https://devforum.zoom.us/t/call-log-details-call-park-pickup/97782/6 "2023-11-06T16:48:50Z")

</div>

Hi Elisa, I know the first log is the original call, but how do I link the second log to the original call to know who picked up the call?

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<div class="post-metadata">

**Author:** ![jose](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jose/32/52765_2.png) [@jose](https://devforum.zoom.us/u/jose)\
**Post date:** [November 7, 2023, 3:38pm UTC](https://devforum.zoom.us/t/call-log-details-call-park-pickup/97782/7 "2023-11-07T15:38:53Z")

</div>

@elisa.zoom, anyone from the developer team who could throw some light here?

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [November 7, 2023, 8:01pm UTC](https://devforum.zoom.us/t/call-log-details-call-park-pickup/97782/8 "2023-11-07T20:01:30Z")

</div>

Have you been able to test if the order of the call logs, follows the order that the calls were answered? @jose  
Unfortunately I do not have the right test environment to test this on my end so I am curious to know if you notice any patter on the data that is being returned in the response.

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<div class="post-metadata">

**Author:** ![jose](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jose/32/52765_2.png) [@jose](https://devforum.zoom.us/u/jose)\
**Post date:** [November 7, 2023, 8:07pm UTC](https://devforum.zoom.us/t/call-log-details-call-park-pickup/97782/9 "2023-11-07T20:07:38Z")

</div>

Yes, I did follow the logs in order, but there is no indication in any of the log details stating that the call was parked. Please look at the logs I posted; they are in order.

I am using events from webhooks now to see if I can get around this. Also, I noticed that not all webhook events in the documentation are listed at the webhook creation time, meaning there is no way to specify that I want to receive these events on the webhook setup page.

For example, this event is listed in the docs but not in the webhook setup page: **phone.blind\_transfer\_initiated**

Also, there are missing events in the documentation, like these: **phone.callee\_parked** and **phone.caller\_parked**

Any help is appreciated @elisa.zoom

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [November 9, 2023, 8:19pm UTC](https://devforum.zoom.us/t/call-log-details-call-park-pickup/97782/10 "2023-11-09T20:19:47Z")

</div>

Hi @jose  
Thanks for sharing more details with me.  
I can see that the events phone.called\_parked and phone.caller\_parked are missing from our Docs, I will go ahead and reach out to our Documentation team about this.

For the phone.blind\_transfer\_initiated, I do not see it on my end either. Let me create an internal ticket with our Engineering team about this and will get back to you.

I will also submit a question to our Engineering team to see if we can include or if there is any indication in the log details about a call being parked.

Cheers,  
Elisa

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<div class="post-metadata">

**Author:** ![jose](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jose/32/52765_2.png) [@jose](https://devforum.zoom.us/u/jose)\
**Post date:** [November 17, 2023, 8:28pm UTC](https://devforum.zoom.us/t/call-log-details-call-park-pickup/97782/11 "2023-11-17T20:28:25Z")

</div>

any updates on the call park/pickup issue?

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [November 20, 2023, 5:48pm UTC](https://devforum.zoom.us/t/call-log-details-call-park-pickup/97782/12 "2023-11-20T17:48:26Z")

</div>

I do not have any updates so far

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<div class="post-metadata">

**Author:** ![sam8](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sam8/32/63400_2.png) [@sam8](https://devforum.zoom.us/u/sam8)\
**Post date:** [January 25, 2024, 12:33am UTC](https://devforum.zoom.us/t/call-log-details-call-park-pickup/97782/13 "2024-01-25T00:33:20Z")

</div>

Any update @elisa.zoom ? I’ve spent two days trial and erroring this. There’s no way to connect a call’s path that’s been placed on park . . . which is most calls for my business.

Or is there an alternative to call park? I was told hold won’t work because only one caller can exist or something to that effect.