# Call Log not found **URL:** \ **Category:** Phone\ **Created:** [November 17, 2023, 9:00pm UTC](https://devforum.zoom.us/t/call-log-not-found/98594 "2023-11-17T21:00:27Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![jose](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jose/32/52765_2.png) [@jose](https://devforum.zoom.us/u/jose)\ **Post date:** [November 17, 2023, 9:00pm UTC](https://devforum.zoom.us/t/call-log-not-found/98594/1 "2023-11-17T21:00:27Z")
Hi, I am using the call-id (not the log id) to download the call log once I receive any of the call log completed events. Sometimes, after receiving the event and using the call log API to request the call log details, I receive a 400/404 (not found) with the following message: Call log information was not found. Even after a few minutes, the log is not found. To verify, I searched for the same call-id in the admin site, and I can see it. Why is this happening? Here is a real example of what I mean, A thing note, The response code should be 404, not 400. ```auto Request: http GET https://api.zoom.us/v2/phone/call_logs/7302523702765436703 authorization:'Bearer ...' ``` ```auto Response HTTP/1.1 400 Bad Request CF-Cache-Status: DYNAMIC CF-RAY: 827ab6fb4a35feb6-IAH Connection: keep-alive Content-Length: 60 Content-Type: application/json Date: Fri, 17 Nov 2023 20:27:30 GMT NEL: {"success_fraction":0.01,"report_to":"cf-nel","max_age":604800} Report-To: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=40Xu8BS0sHIDgTK%2F40TLyn1dccFv9UR5cSk5%2Byw%2Bo5TxbDOMn5pE5wk2B7oVv1ajPu3y7%2BAGYvfGGDyc0dfrZuqsiFpMi826iSlUmNeBVJu%2FtWYYKu8Hq1LC14Y0tcD0DasUX5p02gmA"}],"group":"cf-nel","max_age":604800} Server: cloudflare Set-Cookie: __cf_bm=8lNJaRIwgGUfmM6fHqdUIej39F6oUPAERXMfxNzqxvA-1700252850-0-AS/s1d7VSIrxIFkhAbn1YlM3M5cHsBKboxOpmgRHsfIIA9Z1QWsopYVb/PRZc8EGTLEbg7kVqc42RpwDYN9KhxA=; path=/; expires=Fri, 17-Nov-23 20:57:30 GMT; domain=.zoom.us; HttpOnly; Secure; SameSite=None alt-svc: h3=":443"; ma=86400 strict-transport-security: max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains vary: Origin, Access-Control-Request-Method, Access-Control-Request-Headers x-frame-options: deny x-zm-region: VA2 x-zm-trackingid: WEB_46cf02bd153512f1a3ad9088eddbb584 { "code": 404, "message": "Call log information was not found." } ``` ---
**Author:** ![jose](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jose/32/52765_2.png) [@jose](https://devforum.zoom.us/u/jose)\ **Post date:** [November 20, 2023, 9:58pm UTC](https://devforum.zoom.us/t/call-log-not-found/98594/2 "2023-11-20T21:58:01Z")
Is there anyone from support here? @elisa.zoom ? ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [November 20, 2023, 10:14pm UTC](https://devforum.zoom.us/t/call-log-not-found/98594/3 "2023-11-20T22:14:06Z")
Hey @jose Thanks for reaching out This is a known bug in our end and we are planning on fixing this in our December release. I have done some testing on my end what I did is that I subscribes to the event recording.completed and you will be getting a call\_log\_id field in the payload that then you can potentially use to make your API call. ---
**Author:** ![jose](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jose/32/52765_2.png) [@jose](https://devforum.zoom.us/u/jose)\ **Post date:** [November 20, 2023, 10:16pm UTC](https://devforum.zoom.us/t/call-log-not-found/98594/4 "2023-11-20T22:16:55Z")
Yes, but I cannot rely on this. What about the cases where the call was not recorded? PS: Is there any way I can send a private message to dev/support? ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [November 20, 2023, 10:24pm UTC](https://devforum.zoom.us/t/call-log-not-found/98594/5 "2023-11-20T22:24:29Z")
You can reach out to support here: [Home - Zoom Support](https://support.zoom.com/hc/en) ---
**Author:** ![jose](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jose/32/52765_2.png) [@jose](https://devforum.zoom.us/u/jose)\ **Post date:** [December 14, 2023, 9:59pm UTC](https://devforum.zoom.us/t/call-log-not-found/98594/6 "2023-12-14T21:59:17Z")
Any update on this, this is kind of unacceptable, here is another example of a request for a call log using a call id (7312560981205600300\_1) and I am still getting a 400 error. When you search for that call in the log reports, it is there! ```auto https://api.zoom.us/v2/phone/call_logs/7312560981205600300_1 ``` and here the content: ```auto { "code":404, "message":"Call Log does not exist: 7312560981205600300_1" } ``` ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [December 15, 2023, 3:23pm UTC](https://devforum.zoom.us/t/call-log-not-found/98594/7 "2023-12-15T15:23:03Z")
I will go ahead and send you a private message for more information about your account and will create a support ticket on your behalf @jose please reply in the DM ---
**Author:** ![joeyharrington](https://avatars.discourse-cdn.com/v4/letter/j/3bc359/32.png) [@joeyharrington](https://devforum.zoom.us/u/joeyharrington)\ **Post date:** [April 23, 2024, 5:21pm UTC](https://devforum.zoom.us/t/call-log-not-found/98594/8 "2024-04-23T17:21:06Z")
What was the resolution here @elisa.zoom ? I’m also facing Call Log does not exist 404 errors for verified call IDs/call log IDs ---
**Author:** ![joeyharrington](https://avatars.discourse-cdn.com/v4/letter/j/3bc359/32.png) [@joeyharrington](https://devforum.zoom.us/u/joeyharrington)\ **Post date:** [April 23, 2024, 5:27pm UTC](https://devforum.zoom.us/t/call-log-not-found/98594/9 "2024-04-23T17:27:22Z")
My issue accessing phone call history seems similar to: > [@Get call path returning code 404 "Call log does not exist: "](https://devforum.zoom.us/t/get-call-path-returning-code-404-call-log-does-not-exist/100578): > > I’m trying to get call path information for a call log. When calling… [https://api.zoom.us/v2/phone/call\_history/{callLogId}](https://api.zoom.us/v2/phone/call_history/%7BcallLogId%7D) with a valid call log id that I get from [https://api.zoom.us/v2/phone/call\_logs](https://api.zoom.us/v2/phone/call_logs) I get the following error. { “code”: 404, “message”: "Call Log does not exist: " } But there is no resolution there either. Thanks! ---
**Author:** ![joeyharrington](https://avatars.discourse-cdn.com/v4/letter/j/3bc359/32.png) [@joeyharrington](https://devforum.zoom.us/u/joeyharrington)\ **Post date:** [April 29, 2024, 2:21pm UTC](https://devforum.zoom.us/t/call-log-not-found/98594/10 "2024-04-29T14:21:38Z")
@jose do you recall the resolution here? ---
**Author:** ![jose](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jose/32/52765_2.png) [@jose](https://devforum.zoom.us/u/jose)\ **Post date:** [April 29, 2024, 5:40pm UTC](https://devforum.zoom.us/t/call-log-not-found/98594/11 "2024-04-29T17:40:06Z")
No, definitely no; it’s not always happening, but it is still happening. The last time I saw this issue was on 2024-04-26 with this call id: 7362220750303429114 for account id: XXXYYYZZZZ ---
**Author:** ![preston.baxter](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/preston.baxter/32/59822_2.png) [@preston.baxter](https://devforum.zoom.us/u/preston.baxter)\ **Post date:** [May 17, 2024, 3:46pm UTC](https://devforum.zoom.us/t/call-log-not-found/98594/12 "2024-05-17T15:46:23Z")
I have this same exact issue. Whether I am using call\_id or the call\_log\_id. Its incredibly frustrating there appears to be a solution but it is locked behind a private DM / support ticket. ```auto curl -X GET "https://api.zoom.us/v2/phone/call_history/4ea6ca0b-20f4-429f-a083-6bb311125c87" -H "Authorization: bearer $TOKEN" {"code":404,"message":"Call Log does not exist: ZNsKBjCGRF6K5BnpOy84yg"} curl -X GET "https://api.zoom.us/v2/phone/call_history/7369726188412440168" -H "Authorization: bearer $TOKEN" {"code":404,"message":"Call Log does not exist: ZNsKBjCGRF6K5BnpOy84yg"} ``` I tried to open a support ticket and it promptly got closed and I was told to come to the dev forums. @elisa.zoom Is there a known solution to this problem? If so what is it? ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [June 26, 2024, 9:12pm UTC](https://devforum.zoom.us/t/call-log-not-found/98594/13 "2024-06-26T21:12:38Z")
Hi @preston.baxter Hope you are doing great! I am coming back from a leave that I took. I am wondering if you are still having this issue. I am happy to look further into this