# Call out not working **URL:** \ **Category:** Android\ **Created:** [October 23, 2019, 4:40am UTC](https://devforum.zoom.us/t/call-out-not-working/6385 "2019-10-23T04:40:56Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![schaulagain](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/schaulagain/32/2106_2.png) [@schaulagain](https://devforum.zoom.us/u/schaulagain)\ **Post date:** [October 23, 2019, 4:40am UTC](https://devforum.zoom.us/t/call-out-not-working/6385/1 "2019-10-23T04:40:56Z")
Hi I started an instant meeting and then tried to have call out but it is not working. I started an instant meeting as mentioned [here](https://marketplace.zoom.us/docs/sdk/native-sdks/android/build-your-first-zoom-app/start-meeting) . it is working fine. Then I tried to have a call out like mentioned [here](https://marketplace.zoom.us/docs/sdk/native-sdks/android/techniques/customize-call-out) but the method ` meetingService.dialOutUser(number, null, true);` is returning false. Documentation mentioned that > Some accounts support **Dial-Out** feature. could you please tell me which accounts are some account. Is this problem occuring because my account does not support dial out feature? Thanks in advance. ---
**Author:** ![carson.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carson.zoom/32/785_2.png) [@carson.zoom](https://devforum.zoom.us/u/carson.zoom)\ **Post date:** [October 23, 2019, 5:57am UTC](https://devforum.zoom.us/t/call-out-not-working/6385/2 "2019-10-23T05:57:01Z")
Hi [schaulagain](https://devforum.zoom.us/u/schaulagain), Thanks for the post. You may use the following method to check whether your account is able to use dial-out feature:[https://zoom.github.io/zoom-sdk-android/us/zoom/sdk/MeetingService.html#isDialoutSupported--](https://zoom.github.io/zoom-sdk-android/us/zoom/sdk/MeetingService.html#isDialoutSupported--) Please ensure you are passing the correct number in the correct format([https://support.zoom.us/hc/en-us/articles/200942859-Using-Telephone-Call-Out-](https://support.zoom.us/hc/en-us/articles/200942859-Using-Telephone-Call-Out-)), in the Zoom client, we offer the country code option, but if you are using this method directly, please also include the country code. Hope this helps. Thanks! ---
**Author:** ![schaulagain](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/schaulagain/32/2106_2.png) [@schaulagain](https://devforum.zoom.us/u/schaulagain)\ **Post date:** [October 23, 2019, 10:11am UTC](https://devforum.zoom.us/t/call-out-not-working/6385/3 "2019-10-23T10:11:59Z")
Thanks @carson.zoom for the information. I use the method ` meetingService.isDialoutSupported();` to check whether the dialout is supported or not. This method returns false. Could you please tell me the conditions needed for dailout support? ---
**Author:** ![carson.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carson.zoom/32/785_2.png) [@carson.zoom](https://devforum.zoom.us/u/carson.zoom)\ **Post date:** [October 23, 2019, 5:59pm UTC](https://devforum.zoom.us/t/call-out-not-working/6385/4 "2019-10-23T17:59:15Z")
Hi [schaulagain](https://devforum.zoom.us/u/schaulagain), Thanks for the reply. You can firstly try to double-check the following settings on your zoom web portal([zoom.us](http://zoom.us)), navigate to “Settings -\> Meeting -\> Schedule Meeting -\> Audio Type”, and make sure you check the first or the second option in order to use the dial-out feature. If you have the correct setting and still not able to use the dial-out feature, you may contact our sales engineer at [https://zoom.us/contactsales](https://zoom.us/contactsales) to enable this feature for you. Hope this helps! Thanks! ---
**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\ **Post date:** [August 21, 2020, 7:01pm UTC](https://devforum.zoom.us/t/call-out-not-working/6385/5 "2020-08-21T19:01:18Z")
Closed on August 21, 2020, 7:01pm UTC