# Call Queue "receive\_call" seems to return true too often **URL:** \ **Category:** API and Webhooks\ **Created:** [May 23, 2021, 8:47pm UTC](https://devforum.zoom.us/t/call-queue-receive-call-seems-to-return-true-too-often/50846 "2021-05-23T20:47:36Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![mdenton](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mdenton/32/27424_2.png) [@mdenton](https://devforum.zoom.us/u/mdenton)\ **Post date:** [May 23, 2021, 8:47pm UTC](https://devforum.zoom.us/t/call-queue-receive-call-seems-to-return-true-too-often/50846/1 "2021-05-23T20:47:36Z")
In the Phone Call Queue API there is a field for “receive\_call” that (my understanding,) is supposed to tell you if the user have enabled or disabled the ability to receive queue calls. But it looks more like it returns that user is logged into Zoom at all or something? There is a feature request that that describes why people want this information, here: > [@How to Identify which members of a call queue are active ("Receive Call status" on)](https://devforum.zoom.us/t/how-to-identify-which-members-of-a-call-queue-are-active-receive-call-status-on/27770): > > I would like to use an API call to identify if a user has “Receive Call Queue calls” enabled or disabled. This would allow me to check that a minimum number of members in a call queue are enabled for taking calls and automate an alert if necessary. I have searched the API documentation and tried some of the API calls using curl and JWT however I am unable to identify where the value for "“Receive Call Queue calls”, or similar, can be found. Please help me find an API call that can find the us… And this feature came out a month ago-ish, (which is great!) But what I’m seeing when I use that API is quite a bit different than when I login to the admin page for the call queue itself. See screenshot: ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/c/f/cf11ca458b1b311a2001c611496c41e67880d372.png) On the left side we see the admin panel that everyone should have turned off their queues, (the one exception probably forgot to do that,) but the API says everyone except one person can get calls. They aren’t reversed, those are two different people: the person who it is reporting false for has been on vacation for a week, so probably logged out and turned off their computer. Am I misunderstanding how this should work, or is there a bug? ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [May 25, 2021, 12:19am UTC](https://devforum.zoom.us/t/call-queue-receive-call-seems-to-return-true-too-often/50846/2 "2021-05-25T00:19:16Z")
Hey @mdenton, Thank you for reaching out to the Zoom Developer Forum. Please send an email to [developersupport@zoom.us](mailto:developersupport@zoom.us) with a link to this thread. In that email, please include the full JSON response you’re seeing as well as the endpoint that you’re using. I’ll investigate further from there. Thanks, Max ---
**Author:** ![alex.b](https://avatars.discourse-cdn.com/v4/letter/a/3ab097/32.png) [@alex.b](https://devforum.zoom.us/u/alex.b)\ **Post date:** [June 7, 2021, 4:05pm UTC](https://devforum.zoom.us/t/call-queue-receive-call-seems-to-return-true-too-often/50846/3 "2021-06-07T16:05:51Z")
Hi @MaxM I am having this issue too. Can I also email about this? Thanks, Alex ---
**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\ **Post date:** [June 9, 2021, 4:35pm UTC](https://devforum.zoom.us/t/call-queue-receive-call-seems-to-return-true-too-often/50846/4 "2021-06-09T16:35:35Z")
Hey @alex.b, Thanks for reaching out. If you’re seeing this issue too, please do send it an email. We’re still looking into this so I’ll add your use case to this. Please also provide the JSON response that you’re seeing and a screenshot of the conflicting Web Portal page. Thanks, Max ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [July 10, 2021, 2:36am UTC](https://devforum.zoom.us/t/call-queue-receive-call-seems-to-return-true-too-often/50846/5 "2021-07-10T02:36:33Z")
Closed on July 10, 2021, 2:36am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.