# Camera cant be enabled until video config is opened

**URL:** <https://devforum.zoom.us/t/camera-cant-be-enabled-until-video-config-is-opened/75700>\
**Category:** Web\
**Created:** [September 9, 2022, 3:25pm UTC](https://devforum.zoom.us/t/camera-cant-be-enabled-until-video-config-is-opened/75700 "2022-09-09T15:25:15Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![pmogollon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pmogollon/32/15868_2.png) [@pmogollon](https://devforum.zoom.us/u/pmogollon)\
**Post date:** [September 9, 2022, 3:25pm UTC](https://devforum.zoom.us/t/camera-cant-be-enabled-until-video-config-is-opened/75700/1 "2022-09-09T15:25:15Z")

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**Description**  
Camera button does nothing, but if you open the video config, and then click in camera button it works.

**Browser Console Error**  
There is no error in the console.

**Which Web Meeting SDK version?**  
2.7

**Meeting SDK Code Snippets**  
The code snippets that are causing the error / issue so we can reproduce.

**To Reproduce(If applicable)**  
Looks like this mainly happens when the user has role=1

**Screenshots**  
[https://drive.google.com/file/d/1H8LqbktRS4rPCOAWCpoQBv8Ls5TDwK-j/view?usp=sharing](https://drive.google.com/file/d/1H8LqbktRS4rPCOAWCpoQBv8Ls5TDwK-j/view?usp=sharing)

**Device (please complete the following information):**

- Device: Macbook pro and desktop
- OS: Ubuntu 22.04 + windows 11 + OSX 12.5
- Browser: Chrome
- Browser Version 105.0.5195.102 (Official Build) (64-bit)

**Additional context**  
It happened in this meeting 86025827327.

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [September 9, 2022, 11:15pm UTC](https://devforum.zoom.us/t/camera-cant-be-enabled-until-video-config-is-opened/75700/2 "2022-09-09T23:15:07Z")

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Hi @pmogollon ,

Thank you for sharing this. I am able to reproduce. I submitted a ticket for our engineering team to look into this further (ZSEE-64401).

Best,  
Gianni

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [October 10, 2022, 9:15am UTC](https://devforum.zoom.us/t/camera-cant-be-enabled-until-video-config-is-opened/75700/3 "2022-10-10T09:15:30Z")

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Closed on October 10, 2022, 9:15am UTC

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