# Can not create JWT app **URL:** \ **Category:** API and Webhooks\ **Created:** [April 4, 2020, 12:55pm UTC](https://devforum.zoom.us/t/can-not-create-jwt-app/11118 "2020-04-04T12:55:54Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![twgymg](https://avatars.discourse-cdn.com/v4/letter/t/49beb7/32.png) [@twgymg](https://devforum.zoom.us/u/twgymg)\ **Post date:** [April 4, 2020, 12:55pm UTC](https://devforum.zoom.us/t/can-not-create-jwt-app/11118/1 "2020-04-04T12:55:54Z")
**Description** [https://marketplace.zoom.us/develop/create](https://marketplace.zoom.us/develop/create) Can not create JWT app from the url above. **Error** It gives me error api\_credentials\_not\_found **Which App?** JWT **How To Reproduce (If applicable)** Steps to reproduce the behavior: 1. Log in and Go to [https://marketplace.zoom.us/develop/create](https://marketplace.zoom.us/develop/create) 2. Click a create button of JWT App 3. Type something for the name of the app. 4. See error **Screenshots (If applicable)** ![App_Marketplace](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/5/5c79035f5d643684a0e079bbcf4eb81fdae9441f.png) ---
**Author:** ![3k1988](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/3k1988/32/1393_2.png) [@3k1988](https://devforum.zoom.us/u/3k1988)\ **Post date:** [April 4, 2020, 3:11pm UTC](https://devforum.zoom.us/t/can-not-create-jwt-app/11118/2 "2020-04-04T15:11:40Z")
I have the same issue. ---
**Author:** ![LevelUp-German](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/levelup-german/32/5016_2.png) [@LevelUp-German](https://devforum.zoom.us/u/LevelUp-German)\ **Post date:** [April 4, 2020, 3:46pm UTC](https://devforum.zoom.us/t/can-not-create-jwt-app/11118/3 "2020-04-04T15:46:52Z")
here too. It is not possible to create a new JWT app ---
**Author:** ![robbcapp](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/robbcapp/32/5017_2.png) [@robbcapp](https://devforum.zoom.us/u/robbcapp)\ **Post date:** [April 4, 2020, 3:51pm UTC](https://devforum.zoom.us/t/can-not-create-jwt-app/11118/4 "2020-04-04T15:51:53Z")
Same problem and looking forward to someone finding a solution ---
**Author:** ![estherblasco1](https://avatars.discourse-cdn.com/v4/letter/e/ee59a6/32.png) [@estherblasco1](https://devforum.zoom.us/u/estherblasco1)\ **Post date:** [April 4, 2020, 5:00pm UTC](https://devforum.zoom.us/t/can-not-create-jwt-app/11118/5 "2020-04-04T17:00:07Z")
I have the same issue ---
**Author:** ![carlo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carlo/32/5085_2.png) [@carlo](https://devforum.zoom.us/u/carlo)\ **Post date:** [April 4, 2020, 5:47pm UTC](https://devforum.zoom.us/t/can-not-create-jwt-app/11118/6 "2020-04-04T17:47:40Z")
Same problem already few hours ---
**Author:** ![michael.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael.zoom/32/37213_2.png) [@michael.zoom](https://devforum.zoom.us/u/michael.zoom)\ **Post date:** [April 4, 2020, 7:07pm UTC](https://devforum.zoom.us/t/can-not-create-jwt-app/11118/7 "2020-04-04T19:07:32Z")
Hi all, thank you for bringing this to our attention. We’re currently working to resolve this. If you are experiencing this problem, please Direct Message me your Account ID. ---
**Author:** ![esPublico](https://avatars.discourse-cdn.com/v4/letter/e/82dd89/32.png) [@esPublico](https://devforum.zoom.us/u/esPublico)\ **Post date:** [April 4, 2020, 7:23pm UTC](https://devforum.zoom.us/t/can-not-create-jwt-app/11118/8 "2020-04-04T19:23:27Z")
Same problem and looking forward to someone finding a solution also. ---
**Author:** ![syncrayons](https://avatars.discourse-cdn.com/v4/letter/s/3ab097/32.png) [@syncrayons](https://devforum.zoom.us/u/syncrayons)\ **Post date:** [April 4, 2020, 7:23pm UTC](https://devforum.zoom.us/t/can-not-create-jwt-app/11118/9 "2020-04-04T19:23:30Z")
I have the same issue ---
**Author:** ![herhomedesign](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/herhomedesign/32/5014_2.png) [@herhomedesign](https://devforum.zoom.us/u/herhomedesign)\ **Post date:** [April 4, 2020, 7:23pm UTC](https://devforum.zoom.us/t/can-not-create-jwt-app/11118/10 "2020-04-04T19:23:32Z")
I also have the same issue ---
**Author:** ![Real\_Intel](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/real_intel/32/5035_2.png) [@Real\_Intel](https://devforum.zoom.us/u/Real_Intel)\ **Post date:** [April 4, 2020, 7:46pm UTC](https://devforum.zoom.us/t/can-not-create-jwt-app/11118/11 "2020-04-04T19:46:08Z")
Hello Michael, We are having the same issue. Steve Kompolt ---
**Author:** ![abhishek.jain14331](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/abhishek.jain14331/32/5037_2.png) [@abhishek.jain14331](https://devforum.zoom.us/u/abhishek.jain14331)\ **Post date:** [April 4, 2020, 8:14pm UTC](https://devforum.zoom.us/t/can-not-create-jwt-app/11118/12 "2020-04-04T20:14:51Z")
Hi michael, our team too is waiting to get it resolved. Thanks ---
**Author:** ![nolan.hutwelker](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nolan.hutwelker/32/5043_2.png) [@nolan.hutwelker](https://devforum.zoom.us/u/nolan.hutwelker)\ **Post date:** [April 4, 2020, 10:15pm UTC](https://devforum.zoom.us/t/can-not-create-jwt-app/11118/13 "2020-04-04T22:15:26Z")
I have the _same_ issue ---
**Author:** ![shrijana.g](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shrijana.g/32/605_2.png) [@shrijana.g](https://devforum.zoom.us/u/shrijana.g)\ **Post date:** [April 4, 2020, 10:27pm UTC](https://devforum.zoom.us/t/can-not-create-jwt-app/11118/14 "2020-04-04T22:27:32Z")
Hi everyone, We are working on fixing this problem. There could be a delay of five minutes between account creation and JWT App properly working. If you are still facing the issue, could you send either me or Michael your Zoom Account IDs via message? Thank you. ---
**Author:** ![praveen](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/praveen/32/5047_2.png) [@praveen](https://devforum.zoom.us/u/praveen)\ **Post date:** [April 4, 2020, 11:23pm UTC](https://devforum.zoom.us/t/can-not-create-jwt-app/11118/15 "2020-04-04T23:23:04Z")
Same Issue here… Cannot create JWT App ---
**Author:** ![rjbrown99](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rjbrown99/32/5063_2.png) [@rjbrown99](https://devforum.zoom.us/u/rjbrown99)\ **Post date:** [April 5, 2020, 6:01am UTC](https://devforum.zoom.us/t/can-not-create-jwt-app/11118/16 "2020-04-05T06:01:25Z")
Same for me, private message sent with my Zoom ID. Chrome shows the following in the developer console upon attempting to create a JWT account. Perhaps that will help you track it down via logs. Visually it’s the same error/screenshot as the OP. {status: 500, error: “Internal Server Error”, message: “api\_credentials\_not\_found”,…} status: 500 error: “Internal Server Error” message: “api\_credentials\_not\_found” tid: “c17ce50a74a98b04” sid: “c17ce50a74a98b04” timestamp: 1586066377347 ---
**Author:** ![shrijana.g](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shrijana.g/32/605_2.png) [@shrijana.g](https://devforum.zoom.us/u/shrijana.g)\ **Post date:** [April 5, 2020, 6:06am UTC](https://devforum.zoom.us/t/can-not-create-jwt-app/11118/17 "2020-04-05T06:06:39Z")
I have forwarded the information that you provided to the related team. I will let you know once I have an update. Thank you for your patience. ---
**Author:** ![marcin001](https://avatars.discourse-cdn.com/v4/letter/m/4bbf92/32.png) [@marcin001](https://devforum.zoom.us/u/marcin001)\ **Post date:** [April 5, 2020, 6:26am UTC](https://devforum.zoom.us/t/can-not-create-jwt-app/11118/18 "2020-04-05T06:26:05Z")
same issue here… this has been a problem since last night. waiting on resolution. ---
**Author:** ![ankur.jain](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ankur.jain/32/4734_2.png) [@ankur.jain](https://devforum.zoom.us/u/ankur.jain)\ **Post date:** [April 5, 2020, 7:27am UTC](https://devforum.zoom.us/t/can-not-create-jwt-app/11118/20 "2020-04-05T07:27:41Z")
We have been facing this issue from last 20 hours now. Pls get this corrected urgently ASAP as a lot of people are getting affected. Will Appreciate early response. ---
**Author:** ![donal](https://avatars.discourse-cdn.com/v4/letter/d/a9adbd/32.png) [@donal](https://devforum.zoom.us/u/donal)\ **Post date:** [April 5, 2020, 9:37am UTC](https://devforum.zoom.us/t/can-not-create-jwt-app/11118/21 "2020-04-05T09:37:42Z")
Same problem here, cannot create JWT app… [Next page](https://devforum.zoom.us/t/can-not-create-jwt-app/11118.md?page=2)