# Can not receive recording\_completed when using Call Queue and voicemail\_received when using Call Queue, Shared Line **URL:** \ **Category:** Phone\ **Tags:** webhooks\ **Created:** [September 4, 2023, 4:56am UTC](https://devforum.zoom.us/t/can-not-receive-recording-completed-when-using-call-queue-and-voicemail-received-when-using-call-queue-shared-line/94405 "2023-09-04T04:56:02Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![rc-tech](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rc-tech/32/21264_2.png) [@rc-tech](https://devforum.zoom.us/u/rc-tech)\ **Post date:** [September 4, 2023, 4:56am UTC](https://devforum.zoom.us/t/can-not-receive-recording-completed-when-using-call-queue-and-voicemail-received-when-using-call-queue-shared-line/94405/1 "2023-09-04T04:56:02Z")
### Format Your New Topic as Follows: **API Endpoint(s) and/or Zoom API Event(s)** Subscribed webhook events: - phone.recording\_completed - phone.voicemail\_received **Description** In our App, I can receive these webhooks which I wrote above when I use my own assigned phone number. But I can not receive when situations below. - recording\_completed - When using Call Queue, I have never received. - voicemail\_received - When using Call Queue, Shared Line, I have never received. **What I confirmed** I have already done below. - Call Queue - I have confirmed there are call logs when using Call Queue in `Phone System Management > Logs` - I have confirmed my account can see and download recordings which belongs Call Queue call logs. It means I have already set Call Queue’s recordings access member list. - I have confirmed my account can see and download voicemails which belongs Call Queue call logs. It means I have already set Call Queue’s voicemails access member list. - Shared Line - I have confirmed there are call logs when using Shared Line in `Phone System Management > Logs` - I have confirmed my account can see and download voicemails which belongs Shared Line call logs. It means I have already set Shared Line’s voicemails access member list. How can I receive these events even when I use Call Queue and Shared Line ? If you need moreSend informations, please send me a DM. Thank you. ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [September 11, 2023, 9:20pm UTC](https://devforum.zoom.us/t/can-not-receive-recording-completed-when-using-call-queue-and-voicemail-received-when-using-call-queue-shared-line/94405/3 "2023-09-11T21:20:03Z")
Hi @rc-tech , Can you please screenshots and ids for the instances where there is webhook failure in our private message? Please do this for data within the last 15 days. Additionally include your email and client id for the app that has the webhooks registered. ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [October 1, 2023, 10:14pm UTC](https://devforum.zoom.us/t/can-not-receive-recording-completed-when-using-call-queue-and-voicemail-received-when-using-call-queue-shared-line/94405/4 "2023-10-01T22:14:34Z")
Hi @rc-tech , There were some issues with receiving webhooks around the time you created this post. Can you please share if this behavior is still happening? ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [October 3, 2023, 3:21pm UTC](https://devforum.zoom.us/t/can-not-receive-recording-completed-when-using-call-queue-and-voicemail-received-when-using-call-queue-shared-line/94405/5 "2023-10-03T15:21:10Z")
Developer confirmed behavior is still occurring after webhook fixes (ZSEE-107519). ---
**Author:** ![rc-tech](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rc-tech/32/21264_2.png) [@rc-tech](https://devforum.zoom.us/u/rc-tech)\ **Post date:** [October 10, 2023, 12:51am UTC](https://devforum.zoom.us/t/can-not-receive-recording-completed-when-using-call-queue-and-voicemail-received-when-using-call-queue-shared-line/94405/6 "2023-10-10T00:51:24Z")
@gianni.zoom Hi. Thank you for investigating and fixing. Could you tell me when fixes (ZSEE-107519) will be done? ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [October 10, 2023, 8:42pm UTC](https://devforum.zoom.us/t/can-not-receive-recording-completed-when-using-call-queue-and-voicemail-received-when-using-call-queue-shared-line/94405/7 "2023-10-10T20:42:50Z")
> [@rc-tech](#): > > 107519 Hi @rc-tech , Seems like this is a documented issue and I’m awaiting more guidance. To confirm, the issue is with receiving webhooks not websockets? ---
**Author:** ![rc-tech](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rc-tech/32/21264_2.png) [@rc-tech](https://devforum.zoom.us/u/rc-tech)\ **Post date:** [October 11, 2023, 2:00am UTC](https://devforum.zoom.us/t/can-not-receive-recording-completed-when-using-call-queue-and-voicemail-received-when-using-call-queue-shared-line/94405/8 "2023-10-11T02:00:21Z")
@gianni.zoom Thank you for replying. In my case, this issue is with receiving webhooks below when using Call Queue and Shared Line. - phone.recording\_completed - phone.voicemail\_received I do not use websockets so I’m not sure whether this issue is also with websockets. ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [October 19, 2023, 4:38pm UTC](https://devforum.zoom.us/t/can-not-receive-recording-completed-when-using-call-queue-and-voicemail-received-when-using-call-queue-shared-line/94405/9 "2023-10-19T16:38:01Z")
> [@gianni.zoom](#): > > 107519 Hi @rc-tech , I’m following up with the service engineering team on this. Waiting for their response. Thanks for your patience. ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [October 27, 2023, 5:31pm UTC](https://devforum.zoom.us/t/can-not-receive-recording-completed-when-using-call-queue-and-voicemail-received-when-using-call-queue-shared-line/94405/10 "2023-10-27T17:31:22Z")
Apologies @rc-tech , I thought I responded! Apolgoies for the delay in closing this out. Here’s what I was told “pleasr inform the developer this was a temporary issue with the webhook\_socket service used for sending webhook events. This can lead to events intermittently not sending. Please inform them this is quite rare and to share any recent examples if they still notice webhook events not sending”. Has this been resolved? If not, please share in our message thread. ---
**Author:** ![rc-tech](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rc-tech/32/21264_2.png) [@rc-tech](https://devforum.zoom.us/u/rc-tech)\ **Post date:** [October 29, 2023, 11:38pm UTC](https://devforum.zoom.us/t/can-not-receive-recording-completed-when-using-call-queue-and-voicemail-received-when-using-call-queue-shared-line/94405/11 "2023-10-29T23:38:04Z")
@gianni.zoom Hi ! Thank you for investigating. > Has this been resolved? If not, please share in our message thread OK, I will check it share in our message thread. ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [November 14, 2023, 3:07am UTC](https://devforum.zoom.us/t/can-not-receive-recording-completed-when-using-call-queue-and-voicemail-received-when-using-call-queue-shared-line/94405/12 "2023-11-14T03:07:16Z")
Developer still reporting issues after system-wide fix. Asked them to remove the events, uninstall app, re-add events and re-authorize. Checking with service engineering for other instances like this. Edit: Other developers reporting similar behavior. [Webhook Callee Missed, doesnt including call queues - #7 by gianni.zoom](https://devforum.zoom.us/t/webhook-callee-missed-doesnt-including-call-queues/95150/7) Shared in engineering inquiry. ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [December 7, 2023, 8:04pm UTC](https://devforum.zoom.us/t/can-not-receive-recording-completed-when-using-call-queue-and-voicemail-received-when-using-call-queue-shared-line/94405/13 "2023-12-07T20:04:47Z")
Will escalate this further. Waiting for developer email. ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [December 8, 2023, 5:23pm UTC](https://devforum.zoom.us/t/can-not-receive-recording-completed-when-using-call-queue-and-voicemail-received-when-using-call-queue-shared-line/94405/14 "2023-12-08T17:23:06Z")
@rc-tech I passed along your info to our Support Org so they can look into this. Be on the look out for an email from Zoom Support sometime later today! ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [December 19, 2023, 9:03pm UTC](https://devforum.zoom.us/t/can-not-receive-recording-completed-when-using-call-queue-and-voicemail-received-when-using-call-queue-shared-line/94405/15 "2023-12-19T21:03:55Z")
Hi @rc-tech , I’ve confirmed that the current behavior is by design, but there is a feature request for this (ZOOM-608033). Will put in a request to docs to update with this info. ---
**Author:** ![rc-tech](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rc-tech/32/21264_2.png) [@rc-tech](https://devforum.zoom.us/u/rc-tech)\ **Post date:** [February 1, 2024, 9:42am UTC](https://devforum.zoom.us/t/can-not-receive-recording-completed-when-using-call-queue-and-voicemail-received-when-using-call-queue-shared-line/94405/16 "2024-02-01T09:42:15Z")
@gianni.zoom Thank you for investigation. I understood that the current behavior is by design.