# Can not receive recording\_completed when using Call Queue and voicemail\_received when using Call Queue, Shared Line

**URL:** <https://devforum.zoom.us/t/can-not-receive-recording-completed-when-using-call-queue-and-voicemail-received-when-using-call-queue-shared-line/94405>\
**Category:** Phone\
**Tags:** webhooks\
**Created:** [September 4, 2023, 4:56am UTC](https://devforum.zoom.us/t/can-not-receive-recording-completed-when-using-call-queue-and-voicemail-received-when-using-call-queue-shared-line/94405 "2023-09-04T04:56:02Z")\
**Posts on this page:** 1\
**Showing post:** 12

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [November 14, 2023, 3:07am UTC](https://devforum.zoom.us/t/can-not-receive-recording-completed-when-using-call-queue-and-voicemail-received-when-using-call-queue-shared-line/94405/12 "2023-11-14T03:07:16Z")

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Developer still reporting issues after system-wide fix. Asked them to remove the events, uninstall app, re-add events and re-authorize. Checking with service engineering for other instances like this.

Edit: Other developers reporting similar behavior. [Webhook Callee Missed, doesnt including call queues - #7 by gianni.zoom](https://devforum.zoom.us/t/webhook-callee-missed-doesnt-including-call-queues/95150/7)

Shared in engineering inquiry.

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_[View the full topic](https://devforum.zoom.us/t/can-not-receive-recording-completed-when-using-call-queue-and-voicemail-received-when-using-call-queue-shared-line/94405)._