# Can not renderVideo when plug camera device

**URL:** <https://devforum.zoom.us/t/can-not-rendervideo-when-plug-camera-device/114720>\
**Category:** Web\
**Created:** [July 31, 2024, 9:37am UTC](https://devforum.zoom.us/t/can-not-rendervideo-when-plug-camera-device/114720 "2024-07-31T09:37:09Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![namlv](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/namlv/32/51610_2.png) [@namlv](https://devforum.zoom.us/u/namlv)\
**Post date:** [July 31, 2024, 9:37am UTC](https://devforum.zoom.us/t/can-not-rendervideo-when-plug-camera-device/114720/1 "2024-07-31T09:37:09Z")

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**Description**

I can not get the result from renderVideo function after I plug in the camera.  
renderVideo function is stuck and cannot complete.

**Web Video SDK version: 1.11.10**

**To Reproduce(If applicable)**  
Steps to reproduce the behavior:

1. Plug off camera (have event `user-updated` update `isVideoConnect` to false)
2. Plug in camera (have event `user-updated` update `isVideoConnect` to true)
3. Call function `startVideo`
4. Call function `renderVideo`

**Device :**

- Device: Desktop / Mac mini
- OS: Window 10/ MacOS 14.3
- Browser: Chrome

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**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\
**Post date:** [August 1, 2024, 8:25am UTC](https://devforum.zoom.us/t/can-not-rendervideo-when-plug-camera-device/114720/2 "2024-08-01T08:25:42Z")

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Hey @namlv

Thanks for your feedback.

Could you share some code snippets or the problematic session IDs with us for troubleshooting purposes?

Thanks  
Vic

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**Author:** ![namlv](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/namlv/32/51610_2.png) [@namlv](https://devforum.zoom.us/u/namlv)\
**Post date:** [August 8, 2024, 4:26am UTC](https://devforum.zoom.us/t/can-not-rendervideo-when-plug-camera-device/114720/3 "2024-08-08T04:26:49Z")

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Yes, my sessionID is `uBD9ZTSpRgCEOdYdM5T3IA==`. Please check it for me!

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [September 7, 2024, 2:27pm UTC](https://devforum.zoom.us/t/can-not-rendervideo-when-plug-camera-device/114720/4 "2024-09-07T14:27:46Z")

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Closed on September 7, 2024, 2:27pm UTC

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