# Cannot access critical form to complete Zoom App evaluation

**URL:** <https://devforum.zoom.us/t/cannot-access-critical-form-to-complete-zoom-app-evaluation/75293>\
**Category:** App Marketplace\
**Created:** [September 1, 2022, 8:51pm UTC](https://devforum.zoom.us/t/cannot-access-critical-form-to-complete-zoom-app-evaluation/75293 "2022-09-01T20:51:27Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![binoxmsp](https://avatars.discourse-cdn.com/v4/letter/b/e274bd/32.png) [@binoxmsp](https://devforum.zoom.us/u/binoxmsp)\
**Post date:** [September 1, 2022, 8:51pm UTC](https://devforum.zoom.us/t/cannot-access-critical-form-to-complete-zoom-app-evaluation/75293/1 "2022-09-01T20:51:27Z")

</div>

We host our documentation on intercom articles, using our conversion page URL which is different from our web app link.

Currently we cannot complete [this form](https://docs.google.com/forms/d/e/1FAIpQLSdJkZ_tIU-AU376R7ZlSns0FBPiIDAtBNKaVh1DG1ZKjAdMWQ/viewform) linked in [this document](https://docs.google.com/document/d/1c6sZbe1qp5F8oHT2I8JL3UnfS0DOf3HhHDMUDBVapw0) that our app reviewer provided to us, which is apparently required when hosting documentation externally.

Please fix the form so we can resubmit our application.

---

<div class="post-metadata">

**Author:** ![kevin.secure](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kevin.secure/32/32426_2.png) [@kevin.secure](https://devforum.zoom.us/u/kevin.secure)\
**Post date:** [September 22, 2022, 4:00pm UTC](https://devforum.zoom.us/t/cannot-access-critical-form-to-complete-zoom-app-evaluation/75293/2 "2022-09-22T16:00:49Z")

</div>

@binoxmsp Hi! and thank you for posting here. I’m sorry that incorrect info has been blocking you so far. I am sure we can get it sorted out though!

I believe the correct link would be to this [developer support form](https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000996591). Since there are two different domains we need to manually validate the ownership in order to accept them in the submission.

> [@Manual domain verification](https://devforum.zoom.us/t/manual-domain-verification/76266/2):
>
> 1. Some of the form needs your specific details but I included what you should chose for some of the fields.
> 
> > - **Request Type** :
> > - Technical Support
> > 
> > - CC: [integration.testers@zoom.us](mailto:integration.testers@zoom.us) (optional)
> > - **Subject** :
> > - Need assistance with Manual Domain Validation
> > 
> > - **Description:**
> > - include the app name(s) and development client ID(s) for the apps they are requesting manual validation for. They should also briefly request help with the manual validation next steps.
> > 
> > - **Product:**
> > - Developer
> > 
> > - **Developer App Type:**
> > - **Issue Type:**
> > - App Submission
> > 
> > - **About:**
> > - Domain Validation
> > 
> > - **API Endpoints and/or Webhooks:**
> > - the endpoint URL(s) not validating when included in the submission metadata

If that doesn’t get you unblocked please let me know, and if you could also let me know the name of the integration I’ll be able to look up the history and help more if you are still blocked.

Thanks for asking for help!

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [October 2, 2022, 6:52am UTC](https://devforum.zoom.us/t/cannot-access-critical-form-to-complete-zoom-app-evaluation/75293/3 "2022-10-02T06:52:22Z")

</div>

Closed on October 2, 2022, 6:52am UTC

This topic was automatically closed after 30 days. New replies are no longer allowed.