# Cannot access pic url from get user rest api **URL:** \ **Category:** Android\ **Created:** [January 5, 2024, 10:03am UTC](https://devforum.zoom.us/t/cannot-access-pic-url-from-get-user-rest-api/101266 "2024-01-05T10:03:18Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![xbwang2-zoomdev](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/xbwang2-zoomdev/32/44126_2.png) [@xbwang2-zoomdev](https://devforum.zoom.us/u/xbwang2-zoomdev)\ **Post date:** [January 5, 2024, 10:03am UTC](https://devforum.zoom.us/t/cannot-access-pic-url-from-get-user-rest-api/101266/1 "2024-01-05T10:03:18Z")
> **[Meeting API](https://developers.zoom.us/docs/meeting-sdk/apis/#operation/user)** > > The Zoom Developer Platform is an open platform that allows third-party developers to build applications and integrations upon Zoom’s video-first unified communications platform. now the pic url is zoom v2, but we cann’t access it. “pic\_url”: “[https://zoom.us/p/v2/690921c41fb4e1c1c669a81836283f77b144ea61b589abe20d609ed7d5ec318d/a0ae8511-a14a-4086-8803-ef8a916c4aff-9984](https://zoom.us/p/v2/690921c41fb4e1c1c669a81836283f77b144ea61b589abe20d609ed7d5ec318d/a0ae8511-a14a-4086-8803-ef8a916c4aff-9984)”, ---
**Author:** ![xbwang2-zoomdev](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/xbwang2-zoomdev/32/44126_2.png) [@xbwang2-zoomdev](https://devforum.zoom.us/u/xbwang2-zoomdev)\ **Post date:** [January 8, 2024, 7:50am UTC](https://devforum.zoom.us/t/cannot-access-pic-url-from-get-user-rest-api/101266/2 "2024-01-08T07:50:32Z")
> [@xbwang2-zoomdev](#): > > “[https://zoom.us/p/v2/690921c41fb4e1c1c669a81836283f77b144ea61b589abe20d609ed7d5ec318d/a0ae8511-a14a-4086-8803-ef8a916c4aff-9984”](https://zoom.us/p/v2/690921c41fb4e1c1c669a81836283f77b144ea61b589abe20d609ed7d5ec318d/a0ae8511-a14a-4086-8803-ef8a916c4aff-9984%E2%80%9D), ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/f/5/f52809a5ffe7b72b9cafb2dd353a12c4ddcd661b.jpeg) ---
**Author:** ![xbwang2-zoomdev](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/xbwang2-zoomdev/32/44126_2.png) [@xbwang2-zoomdev](https://devforum.zoom.us/u/xbwang2-zoomdev)\ **Post date:** [January 10, 2024, 9:46am UTC](https://devforum.zoom.us/t/cannot-access-pic-url-from-get-user-rest-api/101266/3 "2024-01-10T09:46:25Z")
@elisa.zoom Hi elisa ,we use the pic url of [Get a user api](https://developers.zoom.us/docs/meeting-sdk/apis/#operation/user) to show user’s profile picture in our app. But recently, we found that if the user picture is re-uploaded, the image address returned to us by the API has changed. Now the pic url ([https://zoom.us/p/v2/85beaaea3beb213891b6099b7e49950e1eb3ec58c24095104a4ef733b846e81b/348587fe-b141-472f-aea3-xa7283de9e914-2916](https://zoom.us/p/v2/85beaaea3beb213891b6099b7e49950e1eb3ec58c24095104a4ef733b846e81b/348587fe-b141-472f-aea3-xa7283de9e914-2916)) cannot access the image. Is it just an API bug? If the user don’t re-upload the picture,the pic url(like this [https://zoom.us/p/Dq\_CX-\_rQjec0z\_cbJk\_xx6g/6387133b-18b0-4ec6-8547-xbc4d1618b35b-x2424](https://zoom.us/p/Dq_CX-_rQjec0z_cbJk_xx6g/6387133b-18b0-4ec6-8547-xbc4d1618b35b-x2424)) retured by the api can be accessed. ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [January 10, 2024, 9:28pm UTC](https://devforum.zoom.us/t/cannot-access-pic-url-from-get-user-rest-api/101266/5 "2024-01-10T21:28:14Z")
> [@xbwang2-zoomdev](#): > > But recently, we found that if the user picture is re-uploaded, the image address returned to us by the API has changed. Now the pic url ([https://zoom.us/p/v2/85beaaea3beb213891b6099b7e49950e1eb3ec58c24095104a4ef733b846e81b/348587fe-b141-472f-aea3-xa7283de9e914-2916](https://zoom.us/p/v2/85beaaea3beb213891b6099b7e49950e1eb3ec58c24095104a4ef733b846e81b/348587fe-b141-472f-aea3-xa7283de9e914-2916)) cannot access the image. Is it just an API bug? > > If the user don’t re-upload the picture,the pic url(like this [https://zoom.us/p/Dq\_CX-\_rQjec0z\_cbJk\_xx6g/6387133b-18b0-4ec6-8547-xbc4d1618b35b-x2424](https://zoom.us/p/Dq_CX-_rQjec0z_cbJk_xx6g/6387133b-18b0-4ec6-8547-xbc4d1618b35b-x2424)) retured by the api can be accessed. Hi @xbwang2-zoomdev , I don’t believe it’s a bug, but it may be a breaking change. Can you please share how you’re accessing the pic to display on your app? ---
**Author:** ![xbwang2-zoomdev](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/xbwang2-zoomdev/32/44126_2.png) [@xbwang2-zoomdev](https://devforum.zoom.us/u/xbwang2-zoomdev)\ **Post date:** [January 11, 2024, 3:04am UTC](https://devforum.zoom.us/t/cannot-access-pic-url-from-get-user-rest-api/101266/6 "2024-01-11T03:04:14Z")
@gianni.zoom hi gianni, we use android meeting sdk to build our app. The image is loaded by the [Glide](https://github.com/bumptech/glide) library 。An http 404 error occurred while loading image This is error log: load failed for [https://zoom.us/p/v2/690921c41fb4e1c1c669a81836283f77b144ea61b589abe20d609ed7d5ec318d/a0ae8511-a14a-4086-8803-ef8a916c4aff-9984](https://zoom.us/p/v2/690921c41fb4e1c1c669a81836283f77b144ea61b589abe20d609ed7d5ec318d/a0ae8511-a14a-4086-8803-ef8a916c4aff-9984) with size [64x64] class com.bumptech.glide.load.engine.GlideException: Failed to load resource There was 1 root cause: com.bumptech.glide.load.HttpException(, status code: 404) call GlideException#logRootCauses(String) for more detail Cause (1 of 1): class com.bumptech.glide.load.engine.GlideException: Fetching data failed, class java.io.InputStream, REMOTE There was 1 root cause: com.bumptech.glide.load.HttpException(, status code: 404) call GlideException#logRootCauses(String) for more detail Cause (1 of 1): class com.bumptech.glide.load.engine.GlideException: Fetch failed There was 1 root cause: com.bumptech.glide.load.HttpException(, status code: 404) call GlideException#logRootCauses(String) for more detail Cause (1 of 1): class com.bumptech.glide.load.HttpException: , status code: 404 2024-01-05 17:21:47.141 7712-7712 Glide com.telenav.scoutivi.zoom.app I Root cause (1 of 1) com.bumptech.glide.load.HttpException: , status code: 404 at com.bumptech.glide.integration.okhttp3.OkHttpStreamFetcher.onResponse(OkHttpStreamFetcher.java:71) at okhttp3.internal.connection.RealCall$AsyncCall.run(RealCall.kt:519) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641) at java.lang.Thread.run(Thread.java:920) ---
**Author:** ![xbwang2-zoomdev](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/xbwang2-zoomdev/32/44126_2.png) [@xbwang2-zoomdev](https://devforum.zoom.us/u/xbwang2-zoomdev)\ **Post date:** [January 18, 2024, 2:05am UTC](https://devforum.zoom.us/t/cannot-access-pic-url-from-get-user-rest-api/101266/7 "2024-01-18T02:05:59Z")
@gianni.zoom Any progress on this problem? ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [January 19, 2024, 3:03am UTC](https://devforum.zoom.us/t/cannot-access-pic-url-from-get-user-rest-api/101266/8 "2024-01-19T03:03:12Z")
Hi @xbwang2-zoomdev , Thanks for your patience! I have not had a chance to review, but am going to move this to Meeting SDK part of the forum and revisit later. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [January 21, 2025, 6:39pm UTC](https://devforum.zoom.us/t/cannot-access-pic-url-from-get-user-rest-api/101266/9 "2025-01-21T18:39:41Z")
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