# "Cannot access webinar information." error

**URL:** <https://devforum.zoom.us/t/cannot-access-webinar-information-error/140000>\
**Category:** API and Webhooks\
**Created:** [December 17, 2025, 1:30pm UTC](https://devforum.zoom.us/t/cannot-access-webinar-information-error/140000 "2025-12-17T13:30:31Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![gcgithubtest3](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gcgithubtest3/32/61025_2.png) [@gcgithubtest3](https://devforum.zoom.us/u/gcgithubtest3)\
**Post date:** [December 17, 2025, 1:30pm UTC](https://devforum.zoom.us/t/cannot-access-webinar-information-error/140000/1 "2025-12-17T13:30:31Z")

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**API Endpoint(s) and/or Zoom API Event(s)**  
[Meetings APIs](https://developers.zoom.us/docs/api/meetings/#tag/meetings/get/meetings/%7BmeetingId%7D)

**Description**  
_I use the “[https://api.zoom.us/v2/metrics/meetings\*“](https://api.zoom.us/v2/metrics/meetings*%E2%80%9C)_ API to get a list of meetings. And then for each meeting I call the\* [Meetings APIs](https://developers.zoom.us/docs/api/meetings/#tag/meetings/get/meetings/%7BmeetingId%7D) to get meeting details.  
But for some meetings I am getting the error:  
{“code”:3000,“message”:“Cannot access webinar information.”}  
Should a different API be used to get details for a webinar?  
The _“[https://api.zoom.us/v2/metrics/meetings\*“](https://api.zoom.us/v2/metrics/meetings*%E2%80%9C)_ API doesn’t have a field saying if it’s a webinar or a regular meeting. So how to know what API should be used for a meeting/webinar to get its details?\*

**Error?**  
{“code”:3000,“message”:“Cannot access webinar information.”}

**How To Reproduce**  
_N/A_

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [December 18, 2025, 3:46pm UTC](https://devforum.zoom.us/t/cannot-access-webinar-information-error/140000/2 "2025-12-18T15:46:36Z")

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Hi @gcgithubtest3  
Thanks for reaching out to us  
Yes, you should be using the get a webinar endpoint if you are querying a webinar.  
To be able to identify between meeting and webinar, use the following endpoint  
[https://developers.zoom.us/docs/api/accounts/#tag/dashboards/get/metrics/webinars](https://developers.zoom.us/docs/api/accounts/#tag/dashboards/get/metrics/webinars)

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<div class="post-metadata">

**Author:** ![gcgithubtest3](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gcgithubtest3/32/61025_2.png) [@gcgithubtest3](https://devforum.zoom.us/u/gcgithubtest3)\
**Post date:** [December 21, 2025, 10:06am UTC](https://devforum.zoom.us/t/cannot-access-webinar-information-error/140000/3 "2025-12-21T10:06:19Z")

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Hi @elisa.zoom, according to the logs I have I got the `{“code”:3000,“message”:“Cannot access webinar information.”}` error for a meeting retrieved using the _“[https://api.zoom.us/v2/metrics/meetings“](https://api.zoom.us/v2/metrics/meetings*%E2%80%9C)_ API.

So if the API returns also webinars in addition to regular meetings I was curious how to know if an object returned by the API is a webinar to know that another API ([Accounts APIs](https://developers.zoom.us/docs/api/accounts/#tag/dashboards/get/metrics/webinars/%7BwebinarId%7D)) should be used to get the webinar details.

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [December 22, 2025, 7:22pm UTC](https://devforum.zoom.us/t/cannot-access-webinar-information-error/140000/4 "2025-12-22T19:22:05Z")

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Hi @gcgithubtest3  
That’s interesting. So far I have been trying to reproduce this on my end with no luck.  
I am not getting any webinars back in my response to the get/metrics/meetings endpoint.

I can escalate this so our Engineering team can look into this.  
I would need the request url and reponse body of the call when you got that webinar back from the metrics meeting call. Also the tracking ID found in the response headers.

And lastly I will also need the request url and tracking id from the call make and get the error  
`{“code”:3000,“message”:“Cannot access webinar information.”}`

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<div class="post-metadata">

**Author:** ![Admin\_NK\_SSE](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@Admin\_NK\_SSE](https://devforum.zoom.us/u/Admin_NK_SSE)\
**Post date:** [January 23, 2026, 4:42pm UTC](https://devforum.zoom.us/t/cannot-access-webinar-information-error/140000/5 "2026-01-23T16:42:56Z")

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Hi @elisa.zoom

I’m having the same issues here.

Calling a users GET Meetings, I don’t see any webinars listed.

If I try calling a GET Meeting for the webinar directly ([https://api.zoom.us/v2/meetings/XXXXXXX](https://api.zoom.us/v2/meetings/XXXXXXX)), I get the following response:

Header: `x-zm-trackingid:v=2.0;clid=aw1;rid=WEB_9383720364cd279b2499adb60e43d645`

Body: `{"code": 3000,"message": "Cannot access webinar information."}`

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [January 28, 2026, 3:43pm UTC](https://devforum.zoom.us/t/cannot-access-webinar-information-error/140000/6 "2026-01-28T15:43:43Z")

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Hey @Admin_NK_SSE  
Can you please try calling  
[https://api.zoom.us/v2/webinars/XXXXXXX](https://api.zoom.us/v2/webinars/XXXXXXX)