# Cannot connect Audio or video **URL:** \ **Category:** Web\ **Created:** [August 28, 2020, 6:18pm UTC](https://devforum.zoom.us/t/cannot-connect-audio-or-video/28483 "2020-08-28T18:18:41Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![ademeglio](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ademeglio/32/13764_2.png) [@ademeglio](https://devforum.zoom.us/u/ademeglio)\ **Post date:** [August 28, 2020, 6:18pm UTC](https://devforum.zoom.us/t/cannot-connect-audio-or-video/28483/1 "2020-08-28T18:18:42Z")
**Description** I was doing a demonstration today and regrettably, while the client was able to connect, he could not get audio or video. I tried to connect myself, and it was the same. I could connect to the meeting but video and audio were not able to connect. **Error** First is a screen shot from my client. ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/f/ff8b0881abcc6f9ad365295a368d64be137829fb.jpeg) And from my Chrome Dev Tools console: ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/0/026f076f8503a2e8ff0d51973b68db73d2e98219.png) **Which version?** I am using CDN to reach version 1.7.9 I’m using a Windows 10 with Chrome 84.0.4147 Client was using a Mac with Chrome Your help would be appreciated. Thank you, Anthony ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [September 1, 2020, 9:17pm UTC](https://devforum.zoom.us/t/cannot-connect-audio-or-video/28483/2 "2020-09-01T21:17:20Z")
Hey @ademeglio, This issue can happen when you embed the web SDK in an iFrame. We recommend not embedding the web SDK in an iFrame, but rather have it live on its own page. Additionally, please ensure you’re serving the web SDK over HTTPS, and not HTTP. This should ensure you’re getting audio/video as expected. Thanks, Will ---
**Author:** ![ademeglio](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ademeglio/32/13764_2.png) [@ademeglio](https://devforum.zoom.us/u/ademeglio)\ **Post date:** [September 1, 2020, 11:53pm UTC](https://devforum.zoom.us/t/cannot-connect-audio-or-video/28483/3 "2020-09-01T23:53:15Z")
Hello William, Thank you for the response. I’m a little confused because I set everything up to work like the demo, which uses an iFrame. Can you please clarify? Everything had been working prior to this. Thank you, Anthony ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [September 4, 2020, 7:46pm UTC](https://devforum.zoom.us/t/cannot-connect-audio-or-video/28483/4 "2020-09-04T19:46:21Z")
Hey @ademeglio, Apologies for the confusion—we recently made some changes to our demo to ensure it exemplifies best practices. It sounds like you might have seen a later version which included the iFrame, but going forward we do _not_ recommend this kind of implementation, and we’ve removed it from our latest demo. Best, Will ---
**Author:** ![ademeglio](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ademeglio/32/13764_2.png) [@ademeglio](https://devforum.zoom.us/u/ademeglio)\ **Post date:** [September 4, 2020, 7:48pm UTC](https://devforum.zoom.us/t/cannot-connect-audio-or-video/28483/5 "2020-09-04T19:48:32Z")
Hi Will, Thank you for the info. I had a feeling that was the case with the recent release but I wanted to be sure. Whom do I talk to if I want to monetize the use of the SDK? Could you please send me a DM? Thanks again, Anthony ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [September 8, 2020, 10:55pm UTC](https://devforum.zoom.us/t/cannot-connect-audio-or-video/28483/6 "2020-09-08T22:55:30Z")
Hey @ademeglio, Feel free to email [developersupport@zoom.us](mailto:developersupport@zoom.us) for your private questions. 🙂 Thanks, Tommy ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [October 9, 2020, 8:55am UTC](https://devforum.zoom.us/t/cannot-connect-audio-or-video/28483/7 "2020-10-09T08:55:33Z")
Closed on October 9, 2020, 8:55am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.