# Cannot create "Video SDK" Account

**URL:** <https://devforum.zoom.us/t/cannot-create-video-sdk-account/94623>\
**Category:** Web\
**Tags:** video-sdk\
**Created:** [September 7, 2023, 12:32pm UTC](https://devforum.zoom.us/t/cannot-create-video-sdk-account/94623 "2023-09-07T12:32:22Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![krishnachaithanyatvs](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/krishnachaithanyatvs/32/45969_2.png) [@krishnachaithanyatvs](https://devforum.zoom.us/u/krishnachaithanyatvs)\
**Post date:** [September 7, 2023, 12:32pm UTC](https://devforum.zoom.us/t/cannot-create-video-sdk-account/94623/1 "2023-09-07T12:32:22Z")

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HI Team,

I have tried atleast 10 times to create Video SDK Account, it always come to the payment method page and fails like below. I have tried with debit cards and credit cards too.

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/b/8/b86fcf3b423e1edc73d83c7bfcdf1bb368778743.png)

Request you to help me create an account.

Thank You  
K Krishna

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**Author:** ![rehema.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rehema.zoom/32/40323_2.png) [@rehema.zoom](https://devforum.zoom.us/u/rehema.zoom)\
**Post date:** [September 7, 2023, 1:31pm UTC](https://devforum.zoom.us/t/cannot-create-video-sdk-account/94623/2 "2023-09-07T13:31:50Z")

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HI @krishnachaithanyatvs ,

I’m sorry you’re encountering issues while trying to create an account. Please follow the ‘submit a request’ link within the error message to get the proper assistance for this issue.

Thanks,  
Rehema

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**Author:** ![krishnachaithanyatvs](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/krishnachaithanyatvs/32/45969_2.png) [@krishnachaithanyatvs](https://devforum.zoom.us/u/krishnachaithanyatvs)\
**Post date:** [September 7, 2023, 1:59pm UTC](https://devforum.zoom.us/t/cannot-create-video-sdk-account/94623/3 "2023-09-07T13:59:15Z")

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Hi @rehema.zoom ,

I have raised the request and i was asked to update payment method in my zoom user account. After successfully adding the payment method in user account, when i try to buy the video sdk again, it asked me to signout and continue with a new account. So the problem came again repetitively.

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/e/9/e954be3766a06d7d94032a7b5a702f61937169e0.png)

So if i logout and create new account the payment method is not getting verified again…

Finally after many attempts i have come to this forum to try to resolve the issue.

Thank you,  
K Krishna

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<div class="post-metadata">

**Author:** ![krishnachaithanyatvs](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/krishnachaithanyatvs/32/45969_2.png) [@krishnachaithanyatvs](https://devforum.zoom.us/u/krishnachaithanyatvs)\
**Post date:** [September 7, 2023, 2:22pm UTC](https://devforum.zoom.us/t/cannot-create-video-sdk-account/94623/4 "2023-09-07T14:22:49Z")

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HI @rehema.zoom ,

Not sure how it worked but i was able to complete the checkout finally. Thank you very much for your helpful suggestions.

Thank you,  
K Krishna

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [October 31, 2023, 7:50am UTC](https://devforum.zoom.us/t/cannot-create-video-sdk-account/94623/6 "2023-10-31T07:50:56Z")

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Closed on October 31, 2023, 7:50am UTC

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