# Cannot delete JWT app - Internal Server Error 500 **URL:** \ **Category:** API and Webhooks\ **Created:** [January 6, 2020, 7:00pm UTC](https://devforum.zoom.us/t/cannot-delete-jwt-app-internal-server-error-500/7357 "2020-01-06T19:00:59Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![ddechant](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ddechant/32/1571_2.png) [@ddechant](https://devforum.zoom.us/u/ddechant)\ **Post date:** [January 10, 2020, 4:21pm UTC](https://devforum.zoom.us/t/cannot-delete-jwt-app-internal-server-error-500/7357/21 "2020-01-10T16:21:04Z")
hey @tommy still seeing issues this morning ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [January 10, 2020, 6:27pm UTC](https://devforum.zoom.us/t/cannot-delete-jwt-app-internal-server-error-500/7357/22 "2020-01-10T18:27:28Z")
Hey @ddechant, It should be fixed, although you need to use the JWT App at the Owner level of the Zoom account. Since there can only be 1 JWT per Zoom Master account and sub accounts, the JWT for your user has been removed, so you can now access the JWT at the Owner level. Thanks, Tommy ---
**Author:** ![ddechant](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ddechant/32/1571_2.png) [@ddechant](https://devforum.zoom.us/u/ddechant)\ **Post date:** [January 10, 2020, 6:55pm UTC](https://devforum.zoom.us/t/cannot-delete-jwt-app-internal-server-error-500/7357/23 "2020-01-10T18:55:29Z")
@tommy this still isn’t working. i am logged in as the account owner. i have regenerated new IM chat history token as well as the api secret. in code i get a `"StatusCodeError: 400 - {\"code\":200,\"message\":\"Account does not enabled REST API.\"}",` in the zoom api reference docs using the jwt as `Authorization: Bearer ` i get ```auto { "code": 124, "message": "The Token's Signature resulted invalid when verified using the Algorithm: HmacSHA256" } ``` ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [January 10, 2020, 9:00pm UTC](https://devforum.zoom.us/t/cannot-delete-jwt-app-internal-server-error-500/7357/24 "2020-01-10T21:00:35Z")
Hey @ddechant, Apologies this is still not working. In the meantime, can you use an [OAuth Application](https://marketplace.zoom.us/docs/guides/authorization/oauth/oauth-with-zoom) while we continue to investigate the issue? Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [January 13, 2020, 4:17pm UTC](https://devforum.zoom.us/t/cannot-delete-jwt-app-internal-server-error-500/7357/25 "2020-01-13T16:17:42Z")
Hey @ddechant, The issue should be fixed now, can you please try again? If you are still having issues, please private message me your JWT Token generated on the Marketplace. Thanks, Tommy ---
**Author:** ![yaroslav](https://avatars.discourse-cdn.com/v4/letter/y/3ab097/32.png) [@yaroslav](https://devforum.zoom.us/u/yaroslav)\ **Post date:** [January 14, 2020, 10:00am UTC](https://devforum.zoom.us/t/cannot-delete-jwt-app-internal-server-error-500/7357/26 "2020-01-14T10:00:02Z")
Hello, we have the same issue - got code:124, JWT app was created not on master account and I cant delete it now or create another app. What should we do? ---
**Author:** ![yaroslav](https://avatars.discourse-cdn.com/v4/letter/y/3ab097/32.png) [@yaroslav](https://devforum.zoom.us/u/yaroslav)\ **Post date:** [January 14, 2020, 10:19am UTC](https://devforum.zoom.us/t/cannot-delete-jwt-app-internal-server-error-500/7357/27 "2020-01-14T10:19:07Z")
have the following error after deactivating ![изображение](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/f/f9480f7b19904b2151e8c1563693668969a90693.png) ---
**Author:** ![info.empresas](https://avatars.discourse-cdn.com/v4/letter/i/eb9ed0/32.png) [@info.empresas](https://devforum.zoom.us/u/info.empresas)\ **Post date:** [January 14, 2020, 12:07pm UTC](https://devforum.zoom.us/t/cannot-delete-jwt-app-internal-server-error-500/7357/28 "2020-01-14T12:07:01Z")
Hi! I have the same problem. Any solution? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [January 14, 2020, 5:01pm UTC](https://devforum.zoom.us/t/cannot-delete-jwt-app-internal-server-error-500/7357/29 "2020-01-14T17:01:36Z")
Hey @yaroslav, and @info.empresas, We will fix the issue for you asap. Thanks, Tommy ---
**Author:** ![yaroslav](https://avatars.discourse-cdn.com/v4/letter/y/3ab097/32.png) [@yaroslav](https://devforum.zoom.us/u/yaroslav)\ **Post date:** [January 15, 2020, 3:11am UTC](https://devforum.zoom.us/t/cannot-delete-jwt-app-internal-server-error-500/7357/30 "2020-01-15T03:11:02Z")
Hello, how could i delete JWT app? we need to recreate it on master acc Or you can delete it? Its very urgent ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [January 15, 2020, 4:54pm UTC](https://devforum.zoom.us/t/cannot-delete-jwt-app-internal-server-error-500/7357/31 "2020-01-15T16:54:29Z")
Hey @yaroslav, We are working to fix your JWT. We have to reset it on our end as JWT apps cannot be deleted. Thanks for your patience, Tommy ---
**Author:** ![info.empresas](https://avatars.discourse-cdn.com/v4/letter/i/eb9ed0/32.png) [@info.empresas](https://devforum.zoom.us/u/info.empresas)\ **Post date:** [January 15, 2020, 5:00pm UTC](https://devforum.zoom.us/t/cannot-delete-jwt-app-internal-server-error-500/7357/32 "2020-01-15T17:00:46Z")
Hi tommy, we are having the same issue. Could you give us an update on this? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [January 15, 2020, 5:01pm UTC](https://devforum.zoom.us/t/cannot-delete-jwt-app-internal-server-error-500/7357/33 "2020-01-15T17:01:10Z")
Hey @info.empresas, We are also working to fix your JWT asap. Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [January 17, 2020, 4:53pm UTC](https://devforum.zoom.us/t/cannot-delete-jwt-app-internal-server-error-500/7357/34 "2020-01-17T16:53:11Z")
Hey @yaroslav, @info.empresas, The issue should be fixed now. Can you please confirm? Thanks, Tommy ---
**Author:** ![yaroslav](https://avatars.discourse-cdn.com/v4/letter/y/3ab097/32.png) [@yaroslav](https://devforum.zoom.us/u/yaroslav)\ **Post date:** [January 20, 2020, 3:31am UTC](https://devforum.zoom.us/t/cannot-delete-jwt-app-internal-server-error-500/7357/35 "2020-01-20T03:31:43Z")
hi @tommy, we will check how JWT app is working, thx ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [January 21, 2020, 4:43pm UTC](https://devforum.zoom.us/t/cannot-delete-jwt-app-internal-server-error-500/7357/36 "2020-01-21T16:43:01Z")
Let me know @yaroslav! Thanks, Tommy ---
**Author:** ![yaroslav](https://avatars.discourse-cdn.com/v4/letter/y/3ab097/32.png) [@yaroslav](https://devforum.zoom.us/u/yaroslav)\ **Post date:** [January 22, 2020, 2:21am UTC](https://devforum.zoom.us/t/cannot-delete-jwt-app-internal-server-error-500/7357/37 "2020-01-22T02:21:52Z")
hi, so its started working as account app now without recreating it on master account! thx ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [January 22, 2020, 4:44pm UTC](https://devforum.zoom.us/t/cannot-delete-jwt-app-internal-server-error-500/7357/38 "2020-01-22T16:44:46Z")
Happy to hear it’s working now! 🙂 Thanks, Tommy ---
**Author:** ![hananeldabbagh](https://avatars.discourse-cdn.com/v4/letter/h/c0e974/32.png) [@hananeldabbagh](https://devforum.zoom.us/u/hananeldabbagh)\ **Post date:** [April 11, 2020, 3:11pm UTC](https://devforum.zoom.us/t/cannot-delete-jwt-app-internal-server-error-500/7357/39 "2020-04-11T15:11:22Z")
Hello Tommy we are getting same error Account # Kindly advise ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/3/3269eb81fa78da73743b23908d62509f495e81b5.png) ---
**Author:** ![bdeanindy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/bdeanindy/32/154_2.png) [@bdeanindy](https://devforum.zoom.us/u/bdeanindy)\ **Post date:** [April 11, 2020, 8:05pm UTC](https://devforum.zoom.us/t/cannot-delete-jwt-app-internal-server-error-500/7357/40 "2020-04-11T20:05:19Z")
Hey @hananeldabbagh I have submitted your information to our engineering team for this to get resolved as soon as possible, but it will likely not be started/investigated until Monday. [Previous page](https://devforum.zoom.us/t/cannot-delete-jwt-app-internal-server-error-500/7357.md?page=1) [Next page](https://devforum.zoom.us/t/cannot-delete-jwt-app-internal-server-error-500/7357.md?page=3)