# Cannot Download Recordings or Transcriptions

**URL:** <https://devforum.zoom.us/t/cannot-download-recordings-or-transcriptions/129368>\
**Category:** API and Webhooks\
**Tags:** phone, webhooks, api\
**Created:** [March 6, 2025, 10:00pm UTC](https://devforum.zoom.us/t/cannot-download-recordings-or-transcriptions/129368 "2025-03-06T22:00:01Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![AhmedAhmedEG](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ahmedahmedeg/32/67769_2.png) [@AhmedAhmedEG](https://devforum.zoom.us/u/AhmedAhmedEG)\
**Post date:** [March 6, 2025, 10:00pm UTC](https://devforum.zoom.us/t/cannot-download-recordings-or-transcriptions/129368/1 "2025-03-06T22:00:01Z")

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**API Endpoint(s) and/or Zoom API Event(s)**  
/phone/recording\_transcript/download  
/phone/recording/download

**Description**  
I have been trying to download the recording of my Zoom Phone recordings but everytime I use the “download\_link” provided on the webhook for event “phone.recording\_completed” I get “File does not exist” error.

And if I go ahead and try to download the transcription for that recording using the recording id also provided on the webhook call I get “Admin has disabled this transcription”.

I have enabled every option that’s transcription or recording related on admin settings for both “Recording and Transcription” tab and the “Zoom Phone” tab.

Also I have enabled all “Zoom Phone” and “Recording” scopes for testing after i lost hope but still getting the same problems.

**Error?**  
Recording download error:-

> {  
> “code”: 404,  
> “message”: “File does not exist.”  
> }

Transcription download error:-

> {  
> “code”: 12001,  
> “message”: “Admin has disabled this transcription.”  
> }

**How To Reproduce**  
_Steps to reproduce the behavior:_  
_1. Get a webhook call for the “phone.recording\_completed” event._  
_2. Extract the “download\_link” from the request body and try to call it using a token for the user that got the call._  
_3. Extract the recording id from the request body and use it to call /phone/recording\_transcript/download/{recordingId}_

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [March 10, 2025, 6:57pm UTC](https://devforum.zoom.us/t/cannot-download-recordings-or-transcriptions/129368/2 "2025-03-10T18:57:33Z")

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Hi @AhmedAhmedEG  
Thanks for reaching out to us and welcome to the Zoom Developer Forum!  
Allow me to run a couple of tests on my end and will get back to you with an update shortly

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<div class="post-metadata">

**Author:** ![AhmedAhmedEG](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ahmedahmedeg/32/67769_2.png) [@AhmedAhmedEG](https://devforum.zoom.us/u/AhmedAhmedEG)\
**Post date:** [March 10, 2025, 11:13pm UTC](https://devforum.zoom.us/t/cannot-download-recordings-or-transcriptions/129368/3 "2025-03-10T23:13:32Z")

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The problem gone away from 3 days ago by itself, and the webhook for completed transcriptions worked again.

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [March 10, 2025, 11:35pm UTC](https://devforum.zoom.us/t/cannot-download-recordings-or-transcriptions/129368/4 "2025-03-10T23:35:11Z")

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Good to hear @AhmedAhmedEG  
I will close this topic for now but feel free to reach out to us if you need anything else in the future

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [March 11, 2025, 11:35pm UTC](https://devforum.zoom.us/t/cannot-download-recordings-or-transcriptions/129368/5 "2025-03-11T23:35:32Z")

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Closed on March 11, 2025, 11:35pm UTC

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