# Cannot get User Recordings for a specific Call Queue

**URL:** <https://devforum.zoom.us/t/cannot-get-user-recordings-for-a-specific-call-queue/111596>\
**Category:** API and Webhooks\
**Tags:** phone, recording\
**Created:** [June 10, 2024, 12:27am UTC](https://devforum.zoom.us/t/cannot-get-user-recordings-for-a-specific-call-queue/111596 "2024-06-10T00:27:18Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![rc-tech](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rc-tech/32/21264_2.png) [@rc-tech](https://devforum.zoom.us/u/rc-tech)\
**Post date:** [June 10, 2024, 12:27am UTC](https://devforum.zoom.us/t/cannot-get-user-recordings-for-a-specific-call-queue/111596/1 "2024-06-10T00:27:18Z")

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**API Endpoint(s) and/or Zoom API Event(s)**  
_Link the API endpoint(s) and/orZoom API Event(s) you’re working with to help give context._

I use [Get user’s recordings API](https://developers.zoom.us/docs/api/rest/reference/phone/methods/#operation/phoneUserRecordings) to get user’s recordings of Call Queue.  
Because [We can not receive recording\_completed when using Call Queue](https://devforum.zoom.us/t/can-not-receive-recording-completed-when-using-call-queue-and-voicemail-received-when-using-call-queue-shared-line/94405) by design.

**Description**  
_Details on your question, workflow or the problem you’re trying to solve._

For some of our customers, we have detected that they are unable to retrieve User Recordings for certain CallQueues.

For example, user A belongs to call queue 1 and call queue 2, and the following settings have been completed for both.  
However the recording for call queue 1 can be listed by Get user’s recordings API and the recording for call queue 2 cannot.

> **[Accessing and sharing call recordings](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069433#h_4afa0f57-12ee-463b-8bd5-5f73cb36405d)**
>
> Account owners and admins can access all call recordings of phone users or call queues. You can also

**Error?**  
_The full error message or issue you are running into, where applicable._

Nothing error messages.  
Requests are accepted but response data is not I expected.

In what cases is it not possible to retrieve recordings with this API?  
If you need more informations, please send me a DM.

Thank you.

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [June 13, 2025, 4:03pm UTC](https://devforum.zoom.us/t/cannot-get-user-recordings-for-a-specific-call-queue/111596/2 "2025-06-13T16:03:50Z")

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