# Cannot join a meeting with the sample-web-app **URL:** \ **Category:** Web\ **Created:** [July 4, 2020, 3:11pm UTC](https://devforum.zoom.us/t/cannot-join-a-meeting-with-the-sample-web-app/23189 "2020-07-04T15:11:37Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![catalinb](https://avatars.discourse-cdn.com/v4/letter/c/4af34b/32.png) [@catalinb](https://devforum.zoom.us/u/catalinb)\ **Post date:** [July 4, 2020, 3:11pm UTC](https://devforum.zoom.us/t/cannot-join-a-meeting-with-the-sample-web-app/23189/1 "2020-07-04T15:11:37Z")
Hello I’ve followed the steps listed at [https://marketplace.zoom.us/docs/sdk/native-sdks/web/getting-started/quickstart](https://marketplace.zoom.us/docs/sdk/native-sdks/web/getting-started/quickstart) and managed to start the sample web app, however when trying to join a valid meeting, the following error is recorded on the reCaptcha step: **Web SDK can’t validate your captcha because incognito mode is in use** Which is not the case at all, however, it seems that this is already a known issue for the latest version ( **1.7.9** ) Then, I’ve tried running the versions **1.7.8 and 1.7.7** by locally branching your repo at the corresponding commits and for these versions the following error is recorded immediately after I click on the “Join” button: **Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.** I am using a Windows 10 machine and I have a Basic (free) account Please review this at your convenience and send us your feedback - thank you, Catalin ---
**Author:** ![shahid111142](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shahid111142/32/5969_2.png) [@shahid111142](https://devforum.zoom.us/u/shahid111142)\ **Post date:** [July 7, 2020, 5:47pm UTC](https://devforum.zoom.us/t/cannot-join-a-meeting-with-the-sample-web-app/23189/2 "2020-07-07T17:47:02Z")
Did you manage to resolve this issue as I am getting the same incognito error after recapture. ---
**Author:** ![hpsantos90](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/hpsantos90/32/11562_2.png) [@hpsantos90](https://devforum.zoom.us/u/hpsantos90)\ **Post date:** [July 7, 2020, 5:50pm UTC](https://devforum.zoom.us/t/cannot-join-a-meeting-with-the-sample-web-app/23189/3 "2020-07-07T17:50:47Z")
I’m also having the same problem here, did anyone manage to find a workaround/fix for this? ---
**Author:** ![daniel2](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/daniel2/32/8619_2.png) [@daniel2](https://devforum.zoom.us/u/daniel2)\ **Post date:** [July 7, 2020, 7:27pm UTC](https://devforum.zoom.us/t/cannot-join-a-meeting-with-the-sample-web-app/23189/4 "2020-07-07T19:27:05Z")
I saw some similar post, and the documentation, stating that you must run the app on port 80 or 443, not the 5000 as before. Perhaps that’s it? [See docs on GitHub](https://github.com/zoom/websdk#2-as-of-version-179-we-will-be-including-recaptcha-feature-for-joining-meetings-please-ensure-that-your-application-is-running-on-ports-80-or-443) ---
**Author:** ![catalinb](https://avatars.discourse-cdn.com/v4/letter/c/4af34b/32.png) [@catalinb](https://devforum.zoom.us/u/catalinb)\ **Post date:** [July 7, 2020, 7:43pm UTC](https://devforum.zoom.us/t/cannot-join-a-meeting-with-the-sample-web-app/23189/5 "2020-07-07T19:43:58Z")
Actually, already changed the default ports to 80 and 443, before recording the above errors. It seems that the Captcha issue is known for the latest version, however, I cannot join a meeting with the older versions either. Maybe it’s because I have a free account for creating a PoC for a customer, I’m waiting for support from a staff team member. Thank you ---
**Author:** ![shahid111142](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shahid111142/32/5969_2.png) [@shahid111142](https://devforum.zoom.us/u/shahid111142)\ **Post date:** [July 8, 2020, 6:16pm UTC](https://devforum.zoom.us/t/cannot-join-a-meeting-with-the-sample-web-app/23189/6 "2020-07-08T18:16:48Z")
WebSDK requires a pro account see this [link](https://devforum.zoom.us/t/urgent-zoom-redirect-https-join-meeting-request-to-http-and-blocked-by-the-browser/15122/9) I think I’ll abandon zoom websdk and develop a webrtc solution. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 13, 2020, 6:39pm UTC](https://devforum.zoom.us/t/cannot-join-a-meeting-with-the-sample-web-app/23189/7 "2020-07-13T18:39:49Z")
Hey @shahid111142, @catalinb, @hpsantos90, If you would like us to disable the recaptcha for your account, please fill out this form: @daniel2, thanks for sharing the docs to the required ports. -Tommy ---
**Author:** ![catalinb](https://avatars.discourse-cdn.com/v4/letter/c/4af34b/32.png) [@catalinb](https://devforum.zoom.us/u/catalinb)\ **Post date:** [July 13, 2020, 8:23pm UTC](https://devforum.zoom.us/t/cannot-join-a-meeting-with-the-sample-web-app/23189/8 "2020-07-13T20:23:04Z")
Hi @tommy Thank you for your feedback, will I be able to test a **1-to-1 video call** with a **free account** with the **latest sample app version** if I opt out of reCaptha? Thank you, Catalin ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 15, 2020, 10:19pm UTC](https://devforum.zoom.us/t/cannot-join-a-meeting-with-the-sample-web-app/23189/9 "2020-07-15T22:19:09Z")
Hey @catalinb, To use the Web SDK you do need a [Pro account](https://zoom.us/pricing). You can request a free trial here: [isv@zoom.us](mailto:isv@zoom.us). Thanks, Tommy ---
**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\ **Post date:** [August 21, 2020, 10:42pm UTC](https://devforum.zoom.us/t/cannot-join-a-meeting-with-the-sample-web-app/23189/10 "2020-08-21T22:42:53Z")