# Cannot join audio when joining call **URL:** \ **Category:** Web\ **Created:** [September 16, 2019, 6:27pm UTC](https://devforum.zoom.us/t/cannot-join-audio-when-joining-call/5926 "2019-09-16T18:27:24Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![edward](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/edward/32/1829_2.png) [@edward](https://devforum.zoom.us/u/edward)\ **Post date:** [September 16, 2019, 6:27pm UTC](https://devforum.zoom.us/t/cannot-join-audio-when-joining-call/5926/1 "2019-09-16T18:27:24Z")
**Description/Error** Clicking “Join Audio by Computer” when this option appears after joining a meeting will fail and show a loading state for ~60 seconds for which the user is unable to retry or cancel this setting. I have noticed the console will log a message `Open_Audio_WebSocket_Connect` after an arbitrary amount of time at which joining audio will succeed. I see this message in the `CDN` version of `sample-web-app` and my own app using the `zoomus-jssdk` package, but not in the provided `local` `sample-we-app` (FYI, not the point of this post). Since the ability to join audio loads asynchronously post meeting join, pressing the button before ready forces the user into a state for ~60 seconds where the user is unable to communicate or listen into the meeting leads to a very frustrating experience. Is there some solution to this issue? Can we have the join audio options only appear once (seemingly) the audio websocket is established? Or is there some way to listen for this event? **Which Endpoint/s or Web JS SDK?** Web sdk version 1.5.1 **Screenshots (If applicable)** ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/9/9dcaa2ac11954079b5ae5bd98ece171e7607364b.png) ---
**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\ **Post date:** [September 16, 2019, 7:40pm UTC](https://devforum.zoom.us/t/cannot-join-audio-when-joining-call/5926/2 "2019-09-16T19:40:13Z")
Hi @edward, Which browser are you using? Please keep in mind, that Join Audio by Computer only works on Chrome at this time, Thanks ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [September 16, 2019, 7:53pm UTC](https://devforum.zoom.us/t/cannot-join-audio-when-joining-call/5926/3 "2019-09-16T19:53:22Z")
Hey @edward, Here is the browser support for the Web SDK. > **[Prerequisites - Getting Started - Web SDK - Native SDKs - Zoom Software...](https://marketplace.zoom.us/docs/sdk/native-sdks/Web-Client-SDK/getting-started/prerequisites)** > > Prerequsites > > > > Install a browser supported by Zooms Web SDK as shown in the table below. > > Video, Computer Audio and Sharing Supported browser > > > > Please... Thanks, Tommy ---
**Author:** ![edward](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/edward/32/1829_2.png) [@edward](https://devforum.zoom.us/u/edward)\ **Post date:** [September 16, 2019, 10:52pm UTC](https://devforum.zoom.us/t/cannot-join-audio-when-joining-call/5926/4 "2019-09-16T22:52:42Z")
@michael_p.zoom @tommy I am using latest Chrome 77, which has Worklet API support for Zoom’s audio. I am not reporting that there is an inability to “Join Audio by Computer”. This works, but there exists a bug where there is a certain window at which pressing this option on a supported browser will enter an error state for about a minute. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [September 18, 2019, 9:06pm UTC](https://devforum.zoom.us/t/cannot-join-audio-when-joining-call/5926/5 "2019-09-18T21:06:25Z")
Thanks @edward, Our team is looking into this and will have it fixed in a future release. -Tommy ---
**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\ **Post date:** [August 21, 2020, 6:42pm UTC](https://devforum.zoom.us/t/cannot-join-audio-when-joining-call/5926/7 "2020-08-21T18:42:25Z")