# Cannot sign up for the Fully Customizable SDK **URL:** \ **Category:** Web\ **Created:** [February 12, 2021, 6:53am UTC](https://devforum.zoom.us/t/cannot-sign-up-for-the-fully-customizable-sdk/43184 "2021-02-12T06:53:25Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![tlol91](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tlol91/32/24127_2.png) [@tlol91](https://devforum.zoom.us/u/tlol91)\ **Post date:** [February 12, 2021, 6:53am UTC](https://devforum.zoom.us/t/cannot-sign-up-for-the-fully-customizable-sdk/43184/1 "2021-02-12T06:53:25Z")
**Description** A clear and concise description of what the question is. Hello, I want to download Fully Customizable SDK for Windows. However, I cannot sign up for the Fully Customizable SDK on [[Zoom Developer Solutions](https://zoom.us/docs/en-us/fully-customizable-sdk.html?_ga=2.27944636.1425844446.1612502396-1861082064.1600060781#zoom-form-contact-section)](zoom developer solutions). I wrote all the information and clicked the ‘submit’ button. Then it moved to the next page, and I clicked the ‘I agree’ button. Even though I clicked the ‘I agree’ button, nothing changed. It remained on the page. I need your advice for signing up for the FC SDK. I turned off the pop up blocking, and checked my mailbox, but I cannot solve the problem. The account for signing up is ‘tlol98@naver.com’ Thank you. **Error** The full error message or issue you are running into. **Which version?** Knowing the version can help us to identify your issue faster. **To Reproduce(If applicable)** Steps to reproduce the behavior: 1. Go to ‘…’ 2. Click on ‘…’ 3. Scroll down to ‘…’ 4. See error **Screenshots** If applicable, add screenshots to help explain your problem. ![2021-02-12](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/9/7/97967b68bcd6f3494c55253c6f9820d28c35ffe0.png) ![agree](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/b/3/b3e6360ea8287f37658a53231468727caaaf3e65.png) It remains on this page even though I clicked the ‘i agree’ button. **Device (please complete the following information):** - Device: [e.g. iPhone6] - OS: [e.g. iOS8.1] - Version: [e.g. 22] - Browser:[e.g. Chrome] **Additional context** Add any other context about the problem here. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 17, 2021, 8:01pm UTC](https://devforum.zoom.us/t/cannot-sign-up-for-the-fully-customizable-sdk/43184/4 "2021-02-17T20:01:00Z")
Hey @tlol91 , Thanks for reporting this to us. We will take a look at the issue. (ZOOM-242983) -Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 19, 2021, 4:56pm UTC](https://devforum.zoom.us/t/cannot-sign-up-for-the-fully-customizable-sdk/43184/5 "2021-02-19T16:56:27Z")
Hey @tlol91 , This issue should now be fixed. 🙂 Thanks, Tommy ---
**Author:** ![EYSS](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/eyss/32/14816_2.png) [@EYSS](https://devforum.zoom.us/u/EYSS)\ **Post date:** [March 15, 2021, 5:32pm UTC](https://devforum.zoom.us/t/cannot-sign-up-for-the-fully-customizable-sdk/43184/6 "2021-03-15T17:32:03Z")
Hello, we have tried multiple times (5 times), to the sales guys but they have not replied to us and we need the key to implement the fully customizable SDK, is all this available now? ---
**Author:** ![kalyna](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kalyna/32/24593_2.png) [@kalyna](https://devforum.zoom.us/u/kalyna)\ **Post date:** [March 15, 2021, 10:38pm UTC](https://devforum.zoom.us/t/cannot-sign-up-for-the-fully-customizable-sdk/43184/7 "2021-03-15T22:38:38Z")
Same here, have tried the exact same form, Please help @tommy ---
**Author:** ![EYSS](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/eyss/32/14816_2.png) [@EYSS](https://devforum.zoom.us/u/EYSS)\ **Post date:** [March 16, 2021, 7:30pm UTC](https://devforum.zoom.us/t/cannot-sign-up-for-the-fully-customizable-sdk/43184/8 "2021-03-16T19:30:59Z")
Hi @tommy any news on this? Thank you ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [March 17, 2021, 7:50pm UTC](https://devforum.zoom.us/t/cannot-sign-up-for-the-fully-customizable-sdk/43184/9 "2021-03-17T19:50:37Z")
Hey @kalyna , @EYSS , Stay tuned for updates later this month. 🙂 Thanks, Tommy ---
**Author:** ![EYSS](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/eyss/32/14816_2.png) [@EYSS](https://devforum.zoom.us/u/EYSS)\ **Post date:** [March 22, 2021, 5:18pm UTC](https://devforum.zoom.us/t/cannot-sign-up-for-the-fully-customizable-sdk/43184/10 "2021-03-22T17:18:31Z")
Hello @tommy any updates? we are at the end of March ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [March 22, 2021, 6:09pm UTC](https://devforum.zoom.us/t/cannot-sign-up-for-the-fully-customizable-sdk/43184/11 "2021-03-22T18:09:36Z")
Hey @EYSS , @tlol91 , @kalyna , You can now start using the Video SDK (renamed from Fully Customizable SDK). Get started here: [https://marketplace.zoom.us/docs/sdk/video/introduction](https://marketplace.zoom.us/docs/sdk/video/introduction) 🙂 Thanks, Tommy ---
**Author:** ![EYSS](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/eyss/32/14816_2.png) [@EYSS](https://devforum.zoom.us/u/EYSS)\ **Post date:** [March 29, 2021, 2:46pm UTC](https://devforum.zoom.us/t/cannot-sign-up-for-the-fully-customizable-sdk/43184/12 "2021-03-29T14:46:39Z")
Thank you @tommy do you know if with the new sdk is possible to make a call directly to another person? or it is require to create a room and make the 2 people talking joining the room? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [March 29, 2021, 8:21pm UTC](https://devforum.zoom.us/t/cannot-sign-up-for-the-fully-customizable-sdk/43184/13 "2021-03-29T20:21:51Z")
Hey @EYSS , Please create a new topic for unrelated questions to this topic. 🙂 Thanks, Tommy