# Can't access call recordings via API

**URL:** <https://devforum.zoom.us/t/cant-access-call-recordings-via-api/138492>\
**Category:** API and Webhooks\
**Tags:** phone, recording, api\
**Created:** [November 4, 2025, 2:24pm UTC](https://devforum.zoom.us/t/cant-access-call-recordings-via-api/138492 "2025-11-04T14:24:35Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Russell1](https://avatars.discourse-cdn.com/v4/letter/r/3ec8ea/32.png) [@Russell1](https://devforum.zoom.us/u/Russell1)\
**Post date:** [November 4, 2025, 2:24pm UTC](https://devforum.zoom.us/t/cant-access-call-recordings-via-api/138492/1 "2025-11-04T14:24:36Z")

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Hey Zoom community,

We’re having some issues with pulling call recordings from the API.

We have a user-level access application, where we retrieve call logs from this endpoint: **/v2/phone/users/me/call\_logs  
-** This works perfectly using the access token for the user we are querying

Similarly, we are trying to query call recordings from this endpoint: **/v2/phone/users/me/recordings  
-** Passing the access token the same way

- and passing the following query parameters: **?from=“2025-11-01”&to=“2025-11-29”&page\_size=30**

**Am I missing something here, or if we have call\_logs with recording\_id field populated – we should also see recordings at the above endpoint?**

Thanks for the help!

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [November 8, 2026, 6:01am UTC](https://devforum.zoom.us/t/cant-access-call-recordings-via-api/138492/2 "2026-11-08T06:01:03Z")

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Closed on November 8, 2026, 6:01am UTC

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