# Can't add users to my app **URL:** \ **Category:** App Marketplace\ **Tags:** webhooks\ **Created:** [February 26, 2025, 10:49pm UTC](https://devforum.zoom.us/t/cant-add-users-to-my-app/128682 "2025-02-26T22:49:48Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Sleep\_Easy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sleep_easy/32/67557_2.png) [@Sleep\_Easy](https://devforum.zoom.us/u/Sleep_Easy)\ **Post date:** [February 26, 2025, 10:49pm UTC](https://devforum.zoom.us/t/cant-add-users-to-my-app/128682/1 "2025-02-26T22:49:48Z")
I have a marketplace app with webhook notification, the events works for my main account, but not for the users i added in my zoom account and I am also not able to add users to my app. ---
**Author:** ![kwaku.nyante](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kwaku.nyante/32/23475_2.png) [@kwaku.nyante](https://devforum.zoom.us/u/kwaku.nyante)\ **Post date:** [February 27, 2025, 8:23pm UTC](https://devforum.zoom.us/t/cant-add-users-to-my-app/128682/2 "2025-02-27T20:23:24Z")
Hello @Sleep_Easy what type of app is this? Regards, Kwaku ---
**Author:** ![Sleep\_Easy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sleep_easy/32/67557_2.png) [@Sleep\_Easy](https://devforum.zoom.us/u/Sleep_Easy)\ **Post date:** [February 27, 2025, 9:36pm UTC](https://devforum.zoom.us/t/cant-add-users-to-my-app/128682/3 "2025-02-27T21:36:58Z")
Hi @kwaku.nyante it is a Account-level app for Server-To-Server OAuth and webhook events ---
**Author:** ![kwaku.nyante](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kwaku.nyante/32/23475_2.png) [@kwaku.nyante](https://devforum.zoom.us/u/kwaku.nyante)\ **Post date:** [February 28, 2025, 6:54pm UTC](https://devforum.zoom.us/t/cant-add-users-to-my-app/128682/4 "2025-02-28T18:54:23Z")
Hello, Can you provide the error your getting when you try to install it? Regards, Kwaku ---
**Author:** ![Sleep\_Easy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sleep_easy/32/67557_2.png) [@Sleep\_Easy](https://devforum.zoom.us/u/Sleep_Easy)\ **Post date:** [February 28, 2025, 7:20pm UTC](https://devforum.zoom.us/t/cant-add-users-to-my-app/128682/5 "2025-02-28T19:20:44Z")
I was able to pass the warning errors, but now the button to Add is disabled for the users ![Screenshot 2025-02-28 at 8.19.32 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/f/f/ffcec81b19c0b444d9e3271406ef5386fa9407dd.jpeg) ---
**Author:** ![Sleep\_Easy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sleep_easy/32/67557_2.png) [@Sleep\_Easy](https://devforum.zoom.us/u/Sleep_Easy)\ **Post date:** [February 28, 2025, 8:49pm UTC](https://devforum.zoom.us/t/cant-add-users-to-my-app/128682/6 "2025-02-28T20:49:39Z")
Add button is enabled now, but when is pressed I got a message “Redirect URL is required. (4,700)” ![Screenshot 2025-02-28 at 9.47.22 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/c/a/ca25a10dd4c445389f26352ef4eb792f3aeeafff.png) ---
**Author:** ![kwaku.nyante](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kwaku.nyante/32/23475_2.png) [@kwaku.nyante](https://devforum.zoom.us/u/kwaku.nyante)\ **Post date:** [February 28, 2025, 8:50pm UTC](https://devforum.zoom.us/t/cant-add-users-to-my-app/128682/7 "2025-02-28T20:50:50Z")
Have you added a redirect url to your app, and have you added the urls to the allow list. Regards, Kwaku ---
**Author:** ![Sleep\_Easy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sleep_easy/32/67557_2.png) [@Sleep\_Easy](https://devforum.zoom.us/u/Sleep_Easy)\ **Post date:** [February 28, 2025, 9:01pm UTC](https://devforum.zoom.us/t/cant-add-users-to-my-app/128682/8 "2025-02-28T21:01:23Z")
It is a Server-To-Server OAuth, I do not have the option to add the redirect url ![Screenshot 2025-02-28 at 9.58.36 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/2/e/2e7665077cdf3215f0749c8250e92dc380287d0d.png) ---
**Author:** ![kwaku.nyante](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kwaku.nyante/32/23475_2.png) [@kwaku.nyante](https://devforum.zoom.us/u/kwaku.nyante)\ **Post date:** [March 3, 2025, 6:06pm UTC](https://devforum.zoom.us/t/cant-add-users-to-my-app/128682/9 "2025-03-03T18:06:50Z")
What type of user are you trying to have add the app? The account Owner and Or admin should be able to add it but it can only be added once on the account since its an admin account. Regards, Kwaku ---
**Author:** ![Sleep\_Easy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sleep_easy/32/67557_2.png) [@Sleep\_Easy](https://devforum.zoom.us/u/Sleep_Easy)\ **Post date:** [March 3, 2025, 8:21pm UTC](https://devforum.zoom.us/t/cant-add-users-to-my-app/128682/10 "2025-03-03T20:21:59Z")
The thing is, the app we have created, we need all of our members within our team to automatically have that app on their zoom account. We can’t make everyone an Admin who needs this app. How can we accomplish this? ---
**Author:** ![Sleep\_Easy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sleep_easy/32/67557_2.png) [@Sleep\_Easy](https://devforum.zoom.us/u/Sleep_Easy)\ **Post date:** [March 7, 2025, 1:18am UTC](https://devforum.zoom.us/t/cant-add-users-to-my-app/128682/11 "2025-03-07T01:18:58Z")
Hi @kwaku.nyante any solution on this ? ---
**Author:** ![kwaku.nyante](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kwaku.nyante/32/23475_2.png) [@kwaku.nyante](https://devforum.zoom.us/u/kwaku.nyante)\ **Post date:** [March 7, 2025, 8:06pm UTC](https://devforum.zoom.us/t/cant-add-users-to-my-app/128682/12 "2025-03-07T20:06:46Z")
Your only option would be to create a user-level app; server-to-server apps require admin-level accounts to authorize, we cannot change that. Regards, Kwaku ---
**Author:** ![Sleep\_Easy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sleep_easy/32/67557_2.png) [@Sleep\_Easy](https://devforum.zoom.us/u/Sleep_Easy)\ **Post date:** [March 11, 2025, 1:26am UTC](https://devforum.zoom.us/t/cant-add-users-to-my-app/128682/13 "2025-03-11T01:26:00Z")
We’ve created our app as a user-level app, but do we need to publish it for it to work for all accounts? We have it “development” mode at the moment, and it’s not working. Also do you know how long it takes to get the app approved for production once submitting it? ---
**Author:** ![Sleep\_Easy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sleep_easy/32/67557_2.png) [@Sleep\_Easy](https://devforum.zoom.us/u/Sleep_Easy)\ **Post date:** [March 11, 2025, 1:51am UTC](https://devforum.zoom.us/t/cant-add-users-to-my-app/128682/14 "2025-03-11T01:51:57Z")
And it’s possible to have this app be published but “private” so other people won’t access it ? ---
**Author:** ![kwaku.nyante](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kwaku.nyante/32/23475_2.png) [@kwaku.nyante](https://devforum.zoom.us/u/kwaku.nyante)\ **Post date:** [March 11, 2025, 8:11pm UTC](https://devforum.zoom.us/t/cant-add-users-to-my-app/128682/15 "2025-03-11T20:11:45Z")
Your only option would be an Unlisted app you can read more about it here: [App distribution - Zoom Developers](https://developers.zoom.us/docs/distribute/) Regards, Kwaku ---
**Author:** ![Sleep\_Easy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sleep_easy/32/67557_2.png) [@Sleep\_Easy](https://devforum.zoom.us/u/Sleep_Easy)\ **Post date:** [March 11, 2025, 8:25pm UTC](https://devforum.zoom.us/t/cant-add-users-to-my-app/128682/16 "2025-03-11T20:25:31Z")
Thank you for all the insight Kwaku! Appreciate your time. This link also talks about Private apps as well as unlisted. Since we’re only looking to use this app internally, would that be a viable option as well? Also curiuos if the review/approval process for a private (or unlisted) app takes as much time as a public app. We’re up against a deadline and not having done this before, didn’t expect a ~7week approval process… ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [March 29, 2025, 8:49am UTC](https://devforum.zoom.us/t/cant-add-users-to-my-app/128682/17 "2025-03-29T08:49:53Z")
Closed on March 29, 2025, 8:49am UTC This topic was automatically closed after 30 days. New replies are no longer allowed.