# Can't download recorded files from cloud

**URL:** <https://devforum.zoom.us/t/cant-download-recorded-files-from-cloud/8675>\
**Category:** API and Webhooks\
**Created:** [March 15, 2020, 3:04pm UTC](https://devforum.zoom.us/t/cant-download-recorded-files-from-cloud/8675 "2020-03-15T15:04:23Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![EVant](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/evant/32/3511_2.png) [@EVant](https://devforum.zoom.us/u/EVant)\
**Post date:** [March 15, 2020, 3:04pm UTC](https://devforum.zoom.us/t/cant-download-recorded-files-from-cloud/8675/1 "2020-03-15T15:04:23Z")

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Hello,

I’m trying to download with a python program a recorded file from a meeting but it doesn’t work.  
I am authenticated with JWT

I chain 2 requests the first works perfectly and the second doesn’t.  
1°)  
url = ‘[https://api.zoom.us/v2/meetings/494985960/recordings](https://api.zoom.us/v2/meetings/494985960/recordings)’.format(meetingId)  
r = requests.get(url,headers=headers)  
I obtain all the information of the meeting  
2°)  
url = ‘[https://mydomain.zoom.us/rec/download/uMd4cOD8-DM3TIHA5QSDUf5wW429Kqqs1SId\_KUFz0eyWiZWZ1WhbuMQaufrX01YVHsgOtLNbZfEZVCZ](https://mydomain.zoom.us/rec/download/uMd4cOD8-DM3TIHA5QSDUf5wW429Kqqs1SId_KUFz0eyWiZWZ1WhbuMQaufrX01YVHsgOtLNbZfEZVCZ)’  
r = requests.get(url,headers=headers)

Without the header I receive 200 response but the page is the login page.  
With the header I receive a 401 error  
{“status”:false,“errorCode”:401,“errorMessage”:“java.lang.NullPointerException”,“result”:null}

If I copy paste the url in the browser I can download the file.

What’s wrong ?

Thanks

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [March 16, 2020, 6:52pm UTC](https://devforum.zoom.us/t/cant-download-recorded-files-from-cloud/8675/2 "2020-03-16T18:52:11Z")

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Hey @EVant,

Can you private message me the download url?

Also, can you show me how you are setting the headers?

Thanks,  
Tommy

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**Author:** ![tjain](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tjain/32/11054_2.png) [@tjain](https://devforum.zoom.us/u/tjain)\
**Post date:** [June 26, 2020, 4:14am UTC](https://devforum.zoom.us/t/cant-download-recorded-files-from-cloud/8675/3 "2020-06-26T04:14:27Z")

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Was this resolved? Hit this today. Header was the bearer token

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 26, 2020, 9:00pm UTC](https://devforum.zoom.us/t/cant-download-recorded-files-from-cloud/8675/4 "2020-06-26T21:00:48Z")

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Hey @tjain,

Instead of using a the bearer token method, can you try as a query param:

download\_url?access\_token={JWT TOKEN OR ACCESS TOKEN}

If that does not work, please provide steps to reproduce your issue. 🙂

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![tjain](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tjain/32/11054_2.png) [@tjain](https://devforum.zoom.us/u/tjain)\
**Post date:** [June 26, 2020, 11:52pm UTC](https://devforum.zoom.us/t/cant-download-recorded-files-from-cloud/8675/5 "2020-06-26T23:52:54Z")

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This worked! Thanks so much Tommy!

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 29, 2020, 8:40pm UTC](https://devforum.zoom.us/t/cant-download-recorded-files-from-cloud/8675/6 "2020-06-29T20:40:58Z")

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You are welcome! 🙂

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 10:30pm UTC](https://devforum.zoom.us/t/cant-download-recorded-files-from-cloud/8675/7 "2020-08-21T22:30:08Z")

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Closed on August 21, 2020, 10:30pm UTC