# Cant generate bot\_jid due to internal server error

**URL:** <https://devforum.zoom.us/t/cant-generate-bot-jid-due-to-internal-server-error/64956>\
**Category:** Chat\
**Created:** [February 27, 2022, 11:26pm UTC](https://devforum.zoom.us/t/cant-generate-bot-jid-due-to-internal-server-error/64956 "2022-02-27T23:26:17Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![rohith](https://avatars.discourse-cdn.com/v4/letter/r/e99b99/32.png) [@rohith](https://devforum.zoom.us/u/rohith)\
**Post date:** [February 27, 2022, 11:26pm UTC](https://devforum.zoom.us/t/cant-generate-bot-jid-due-to-internal-server-error/64956/1 "2022-02-27T23:26:17Z")

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Recently when creating new chat bot or O Auth app with chat subscription I am unable to generate bot jid due to fail\_register\_robot\_to\_robot service.

**Screenshots**

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/7/5/75ffb0310016803912d2c8de283f2b3f3b824505.png)

**payload**

```auto
{
  "messageSlash": "",
  "privateMessageUrl": "https://b8c2-49-205-119-210.ngrok.io//unsplash",
  "commands": [],
  "domainWhitelists": [],
  "sender": true,
  "welcomeMsg": {
    "title": "",
    "body": ""
  },
  "actions": [],
  "botType": 0,
  "publicMessageUrl": "https://b8c2-49-205-119-210.ngrok.io//unsplash"
}

```

**Response**

```auto
{
  "code": 1500,
  "status": 500,
  "error": "Internal Server Error",
  "message": "fail_register_robot_to_robot_service",
  "tid": "ef53fb05263c7a20",
  "sid": "ef53fb05263c7a20",
  "timestamp": 1646003569893,
  "trackingId": "v=2.0;clid=us05;rid=MP_cfaca05901554fc9abe725020bc053ff"
}

```

This is happening from past 5 days. Creating new app is not solving the issue. The server is live and endpoints are working fine. Can you confirm if it is a bug from zoom ?

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<div class="post-metadata">

**Author:** ![rohith](https://avatars.discourse-cdn.com/v4/letter/r/e99b99/32.png) [@rohith](https://devforum.zoom.us/u/rohith)\
**Post date:** [February 28, 2022, 7:08am UTC](https://devforum.zoom.us/t/cant-generate-bot-jid-due-to-internal-server-error/64956/2 "2022-02-28T07:08:23Z")

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I think zoom is not allowing the users with gmail domains to create bot apps. Can you Confirm this?

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<div class="post-metadata">

**Author:** ![chathuranga4lk12](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chathuranga4lk12/32/35143_2.png) [@chathuranga4lk12](https://devforum.zoom.us/u/chathuranga4lk12)\
**Post date:** [March 1, 2022, 7:13pm UTC](https://devforum.zoom.us/t/cant-generate-bot-jid-due-to-internal-server-error/64956/3 "2022-03-01T19:13:08Z")

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It is a subscription service.

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<div class="post-metadata">

**Author:** ![rohith](https://avatars.discourse-cdn.com/v4/letter/r/e99b99/32.png) [@rohith](https://devforum.zoom.us/u/rohith)\
**Post date:** [March 7, 2022, 4:54am UTC](https://devforum.zoom.us/t/cant-generate-bot-jid-due-to-internal-server-error/64956/4 "2022-03-07T04:54:37Z")

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Previously 3 months back i am able to generate bot ids with regular gmail domain