# Can't install APP from marketplace **URL:** \ **Category:** App Marketplace\ **Created:** [September 13, 2021, 2:50pm UTC](https://devforum.zoom.us/t/cant-install-app-from-marketplace/57367 "2021-09-13T14:50:30Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![ramik.allakhverdiev](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ramik.allakhverdiev/32/29168_2.png) [@ramik.allakhverdiev](https://devforum.zoom.us/u/ramik.allakhverdiev)\ **Post date:** [September 13, 2021, 2:50pm UTC](https://devforum.zoom.us/t/cant-install-app-from-marketplace/57367/1 "2021-09-13T14:50:30Z")
Hi Team, I’m not able to install Zoom for Salesforce app from marketplace the install button isn’t active it’s grey out. We had previously that app installed then I uninstalled for some testing so why I can install again ??? All permissions are in place. Thanks. ![Screenshot_1](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/c/2/c2fb2a2cd765416899ce63bbe57a87f56d9f6390.png) ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [September 15, 2021, 4:02pm UTC](https://devforum.zoom.us/t/cant-install-app-from-marketplace/57367/2 "2021-09-15T16:02:18Z")
Hey @ramik.allakhverdiev, Can you check to see if the app requires pre-approval for your account? ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/0/5/05624782c3035b9b66ab171a8036fcc42db56d5f.png) This button will be greyed out if that is required and not yet fulfilled. Thanks, Will ---
**Author:** ![ramik.allakhverdiev](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ramik.allakhverdiev/32/29168_2.png) [@ramik.allakhverdiev](https://devforum.zoom.us/u/ramik.allakhverdiev)\ **Post date:** [September 15, 2021, 4:21pm UTC](https://devforum.zoom.us/t/cant-install-app-from-marketplace/57367/3 "2021-09-15T16:21:27Z")
Hello @will.zoom , That button is grey out but I can enable it. When I did enable it now gives to visit Appex Salesforce site to install I’ve already installed from appex marketplace but unfortunately that integration not working since last time I’ve installed zoom for salesforce from zoom marketplace. Looking for your advice ![Screenshot_2](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/5/a/5a7aecb9891e7ec0286bd87646b93fc6c24f3fee.png) . Thanks. ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [September 17, 2021, 3:19pm UTC](https://devforum.zoom.us/t/cant-install-app-from-marketplace/57367/4 "2021-09-17T15:19:11Z")
Hey @ramik.allakhverdiev, Can you provide some additional details around the issue you’re facing when you attempt to install from the Salesforce site? Are you getting an error? Thanks, Will ---
**Author:** ![ramik.allakhverdiev](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ramik.allakhverdiev/32/29168_2.png) [@ramik.allakhverdiev](https://devforum.zoom.us/u/ramik.allakhverdiev)\ **Post date:** [September 20, 2021, 4:53am UTC](https://devforum.zoom.us/t/cant-install-app-from-marketplace/57367/5 "2021-09-20T04:53:24Z")
Hello @will.zoom , The problem that I can’t install this app in Zoom portal and because of this whole integration as per this doc [Installing the Zoom App in Salesforce - Installation - Salesforce](https://zoomappdocs.zoom.us/salesforce/installation/installation) isn’t working an example Verify the integration for webinars seems nothing is creating in our Salesforce . Last time we did the same steps and everything was working fine. ---
**Author:** ![ramik.allakhverdiev](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ramik.allakhverdiev/32/29168_2.png) [@ramik.allakhverdiev](https://devforum.zoom.us/u/ramik.allakhverdiev)\ **Post date:** [September 21, 2021, 5:38am UTC](https://devforum.zoom.us/t/cant-install-app-from-marketplace/57367/6 "2021-09-21T05:38:56Z")
I’ve managed to fix that, thank you. ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [September 22, 2021, 2:41pm UTC](https://devforum.zoom.us/t/cant-install-app-from-marketplace/57367/7 "2021-09-22T14:41:49Z")
Glad you were able to get it sorted! ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [September 22, 2021, 2:41pm UTC](https://devforum.zoom.us/t/cant-install-app-from-marketplace/57367/8 "2021-09-22T14:41:53Z")
Closed on September 22, 2021, 2:41pm UTC