# Can't open screen on some Android\_Chrome

**URL:** <https://devforum.zoom.us/t/cant-open-screen-on-some-android-chrome/92723>\
**Category:** Web\
**Tags:** video-sdk\
**Created:** [August 1, 2023, 10:59am UTC](https://devforum.zoom.us/t/cant-open-screen-on-some-android-chrome/92723 "2023-08-01T10:59:09Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![takeshi.odaka](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/takeshi.odaka/32/50689_2.png) [@takeshi.odaka](https://devforum.zoom.us/u/takeshi.odaka)\
**Post date:** [August 1, 2023, 10:59am UTC](https://devforum.zoom.us/t/cant-open-screen-on-some-android-chrome/92723/1 "2023-08-01T10:59:09Z")

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**Description**  
The video chat screen cannot be displayed on an Android device.

**Which Web Video SDK version?**  
1.7.10

**Browser Console Error**  
NotReadableError: Could not start video source

**Device (please complete the following information):**

- Device: Galaxy S21 5G
- OS: Android 12
- Browser: Chrome
- Browser Version: 115.0.0

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**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\
**Post date:** [August 2, 2023, 2:33am UTC](https://devforum.zoom.us/t/cant-open-screen-on-some-android-chrome/92723/2 "2023-08-02T02:33:55Z")

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Hey @takeshi.odaka

Thanks for your feedback.

Do you mean the video cannot be rendered on an Android device? Are there errors on the console when the issue occurs?

Thanks  
Vic

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<div class="post-metadata">

**Author:** ![takeshi.odaka](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/takeshi.odaka/32/50689_2.png) [@takeshi.odaka](https://devforum.zoom.us/u/takeshi.odaka)\
**Post date:** [August 4, 2023, 3:11am UTC](https://devforum.zoom.us/t/cant-open-screen-on-some-android-chrome/92723/3 "2023-08-04T03:11:28Z")

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thank you for your reply.

Regarding the content of the error, we have posted it, but we will resend it.  
Do you know anything about this?

Browser Console Error  
NotReadableError: Could not start video source

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<div class="post-metadata">

**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\
**Post date:** [August 4, 2023, 10:12am UTC](https://devforum.zoom.us/t/cant-open-screen-on-some-android-chrome/92723/4 "2023-08-04T10:12:06Z")

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Hey @takeshi.odaka

Did you allow the camera permission when starting the video?

Thanks  
Vic

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<div class="post-metadata">

**Author:** ![takeshi.odaka](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/takeshi.odaka/32/50689_2.png) [@takeshi.odaka](https://devforum.zoom.us/u/takeshi.odaka)\
**Post date:** [August 7, 2023, 2:08am UTC](https://devforum.zoom.us/t/cant-open-screen-on-some-android-chrome/92723/5 "2023-08-07T02:08:32Z")

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Hey @vic.yang

thank you for your reply.

I have camera permission

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<div class="post-metadata">

**Author:** ![takeshi.odaka](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/takeshi.odaka/32/50689_2.png) [@takeshi.odaka](https://devforum.zoom.us/u/takeshi.odaka)\
**Post date:** [August 7, 2023, 2:11am UTC](https://devforum.zoom.us/t/cant-open-screen-on-some-android-chrome/92723/6 "2023-08-07T02:11:04Z")

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Hey @vic.yang

As a supplement, this error did not occur with v1.5.5

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<div class="post-metadata">

**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\
**Post date:** [August 7, 2023, 2:23am UTC](https://devforum.zoom.us/t/cant-open-screen-on-some-android-chrome/92723/7 "2023-08-07T02:23:10Z")

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Hey @takeshi.odaka

Thank you for the additional information about the issue.

We tested it with the same Android model on our sample app but were unable to reproduce this issue. Could you try it on our sample app?

> **[GitHub - zoom/videosdk-web-sample: Zoom Video SDK web sample](https://github.com/zoom/videosdk-web-sample)**
>
> Zoom Video SDK web sample. Contribute to zoom/videosdk-web-sample development by creating an account on GitHub.

Thanks  
Vic

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [September 6, 2023, 12:23pm UTC](https://devforum.zoom.us/t/cant-open-screen-on-some-android-chrome/92723/8 "2023-09-06T12:23:19Z")

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Closed on September 6, 2023, 12:23pm UTC

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