# Cant save chat subscriptions in bot feature **URL:** \ **Category:** API and Webhooks\ **Created:** [November 20, 2021, 5:29am UTC](https://devforum.zoom.us/t/cant-save-chat-subscriptions-in-bot-feature/60487 "2021-11-20T05:29:53Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![rod.gohetia](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rod.gohetia/32/32675_2.png) [@rod.gohetia](https://devforum.zoom.us/u/rod.gohetia)\ **Post date:** [November 20, 2021, 5:29am UTC](https://devforum.zoom.us/t/cant-save-chat-subscriptions-in-bot-feature/60487/1 "2021-11-20T05:29:53Z")
**Description** I was not able to submit my chat bot app. **Error** Im getting the error **fail\_register\_robot\_to\_robot\_service** all the time. **Which App Type (OAuth / Chatbot / JWT / Webhook)?** Im trying to create Chatbot app. **To replicate** - Im trying to install the new chatbot app ( this is my 3rd chabot app ) 1. on the feature section, fill up all the fields and click **save** button . 2. then i get this error **fail\_register\_robot error**. 3. ive checked the browser network console and i get this error. **Screenshots (If applicable)** note: i cant embed attachments somehow. **Additional context** Ive tried several times, in adjusting Chat subscriptions fields but in no avail. ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [November 23, 2021, 12:33pm UTC](https://devforum.zoom.us/t/cant-save-chat-subscriptions-in-bot-feature/60487/2 "2021-11-23T12:33:36Z")
Hi @rod.gohetia, Thanks for reaching out about this and apologies for the trouble. Can you please open a request with us [here](https://devsupport.zoom.us) and share your account details and the app’s Client ID? We will be happy to help investigate further. Thanks! ---
**Author:** ![rod.gohetia](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rod.gohetia/32/32675_2.png) [@rod.gohetia](https://devforum.zoom.us/u/rod.gohetia)\ **Post date:** [November 25, 2021, 6:55am UTC](https://devforum.zoom.us/t/cant-save-chat-subscriptions-in-bot-feature/60487/3 "2021-11-25T06:55:02Z")
will to the rescue!! thanks man, ---
**Author:** ![rod.gohetia](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rod.gohetia/32/32675_2.png) [@rod.gohetia](https://devforum.zoom.us/u/rod.gohetia)\ **Post date:** [November 25, 2021, 7:06am UTC](https://devforum.zoom.us/t/cant-save-chat-subscriptions-in-bot-feature/60487/4 "2021-11-25T07:06:42Z")
i have existing ticket around this one already, will but yeah I got bad luck is getting a responses. its been 2 days already i dont hear anything back. Hope you can help on this case. thanks. ---
**Author:** ![rod.gohetia](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rod.gohetia/32/32675_2.png) [@rod.gohetia](https://devforum.zoom.us/u/rod.gohetia)\ **Post date:** [November 28, 2021, 11:16pm UTC](https://devforum.zoom.us/t/cant-save-chat-subscriptions-in-bot-feature/60487/5 "2021-11-28T23:16:46Z")
@will.zoom have you check the recorded video related to this issue? ![error](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/7/1/710949cc2e613c02fea58ecbf93b29bcaa885363.png) this is the error i get, everytime i save the bot endpoint url both dev and prod. so this reaction prevents me to save the endpoints successfully. ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [December 2, 2021, 1:55pm UTC](https://devforum.zoom.us/t/cant-save-chat-subscriptions-in-bot-feature/60487/6 "2021-12-02T13:55:12Z")
Hi @rod.gohetia, Can you share the ticket ID with me? We will need your account details and the app’s client ID to take a closer look, but can’t share them here. Thanks, Will ---
**Author:** ![rod.gohetia](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rod.gohetia/32/32675_2.png) [@rod.gohetia](https://devforum.zoom.us/u/rod.gohetia)\ **Post date:** [December 3, 2021, 2:41pm UTC](https://devforum.zoom.us/t/cant-save-chat-subscriptions-in-bot-feature/60487/7 "2021-12-03T14:41:22Z")
hi @will.zoom , managed to fix this one, ive create a new chatbot and it work smoothly. Until now I still dont understand why it happens. ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [December 6, 2021, 11:41am UTC](https://devforum.zoom.us/t/cant-save-chat-subscriptions-in-bot-feature/60487/8 "2021-12-06T11:41:29Z")
Closed on December 6, 2021, 11:41am UTC