# Can't upload Preview Content PNG

**URL:** <https://devforum.zoom.us/t/cant-upload-preview-content-png/11592>\
**Category:** App Marketplace\
**Created:** [April 6, 2020, 4:34pm UTC](https://devforum.zoom.us/t/cant-upload-preview-content-png/11592 "2020-04-06T16:34:11Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![steveph](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/steveph/32/2178_2.png) [@steveph](https://devforum.zoom.us/u/steveph)\
**Post date:** [April 6, 2020, 4:34pm UTC](https://devforum.zoom.us/t/cant-upload-preview-content-png/11592/1 "2020-04-06T16:34:12Z")

</div>

**Description**  
When attempting to upload a PNG with the required specifications (1200px by 780px), I get a ‘Upload Failed,try again’ error message.

**Error**  
I can see that I receive a 403 from the POST to [https://zoom-marketplace-apps.s3.amazonaws.com/](https://zoom-marketplace-apps.s3.amazonaws.com/).

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
OAuth

**Screenshots (If applicable)**

 ![zoom error](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/2/2b8f85cce0182e0b27415c0dfe91f7c5c8176779.png)

---

<div class="post-metadata">

**Author:** ![steveph](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/steveph/32/2178_2.png) [@steveph](https://devforum.zoom.us/u/steveph)\
**Post date:** [April 6, 2020, 5:10pm UTC](https://devforum.zoom.us/t/cant-upload-preview-content-png/11592/2 "2020-04-06T17:10:59Z")

</div>

Was able to upload successfully after converting image to JPG.

---

<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [April 6, 2020, 9:43pm UTC](https://devforum.zoom.us/t/cant-upload-preview-content-png/11592/3 "2020-04-06T21:43:50Z")

</div>

Hey @steveph,

Glad you were able to upload the image! 🙂

Thanks,  
Tommy

---

<div class="post-metadata">

**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 8:21pm UTC](https://devforum.zoom.us/t/cant-upload-preview-content-png/11592/4 "2020-08-21T20:21:41Z")

</div>

Closed on August 21, 2020, 8:21pm UTC