# Change email address

**URL:** <https://devforum.zoom.us/t/change-email-address/10524>\
**Category:** API and Webhooks\
**Created:** [April 1, 2020, 6:45pm UTC](https://devforum.zoom.us/t/change-email-address/10524 "2020-04-01T18:45:30Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![william.klein](https://avatars.discourse-cdn.com/v4/letter/w/ecc23a/32.png) [@william.klein](https://devforum.zoom.us/u/william.klein)\
**Post date:** [April 1, 2020, 6:45pm UTC](https://devforum.zoom.us/t/change-email-address/10524/1 "2020-04-01T18:45:30Z")

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**Description** When I changed my email address I received an error message saying that the new email address is already used. Please tell me where to find the location of that email address in Zoom so that I can clear up the problem. Send your reply to billy589klein@sympatico.ca.

**Error**  
“The new email address is already used.”

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
Knowing the endpoint/s can help us to identify your issue faster. Please link the ones you need help/have a question with.

**Which Endpoint/s?**  
Knowing the API endpoint/s can help us to identify your issue faster. Please link the ones you need help/have a question with.

**How To Reproduce (If applicable)**  
Steps to reproduce the behavior:

1. Request URL / Headers (without credentials) / Body
2. See error

**Screenshots (If applicable)**  
If applicable, add screenshots to help explain your problem.

**Additional context**  
Add any other context about the problem here.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [April 2, 2020, 7:59am UTC](https://devforum.zoom.us/t/change-email-address/10524/2 "2020-04-02T07:59:25Z")

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Hey @william.klein, are you using the API for this?

You can find the list of users on your account here: [https://zoom.us/account/user#/](https://zoom.us/account/user#/)

For non [API](https://marketplace.zoom.us/docs/guides) questions please reach out to [support.zoom.us](http://support.zoom.us).

Thanks,  
Tommy

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**Author:** ![william.klein](https://avatars.discourse-cdn.com/v4/letter/w/ecc23a/32.png) [@william.klein](https://devforum.zoom.us/u/william.klein)\
**Post date:** [April 2, 2020, 7:10pm UTC](https://devforum.zoom.us/t/change-email-address/10524/3 "2020-04-02T19:10:38Z")

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Hi Tommy

```
  Thanks for paying attention to my vexing question.

  I have never heard of application

```

program interface (API). I don’t know what to do with it and I  
am not aware that it is a component of my Zoom installation.  
Please tell me how to examine my Zoom application for it.

```
      I shall be happy to invite you to share a session with me on

```

my computer.

```
      I merely have a Dell laptop XPS15 running Windows 10. The Web

```

site

```
[ https://zoom.us/account/user#/ does not

```

reveal any email account attributed to me except the address from which this message  
is written.]([https://zoom.us/account/user#/](https://zoom.us/account/user#/))

```
                  And I have never purchased any service

```

from Zoom. I merely installed the free entry-level version  
of Zoom to my computer.

```
        Your assistance is much appreciated.

        Thanks

        Bill

      [](https://zoom.us/account/user#/)
```

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [April 3, 2020, 3:35am UTC](https://devforum.zoom.us/t/change-email-address/10524/4 "2020-04-03T03:35:26Z")

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Hey @william.klein,

For non [API](https://marketplace.zoom.us/docs/guides) questions please reach out to [support.zoom.us](http://support.zoom.us/).

Thanks,  
Tommy

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**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 8:17pm UTC](https://devforum.zoom.us/t/change-email-address/10524/5 "2020-08-21T20:17:33Z")

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Closed on August 21, 2020, 8:17pm UTC