# Chat cloud recording not saved

**URL:** <https://devforum.zoom.us/t/chat-cloud-recording-not-saved/35430>\
**Category:** Web\
**Created:** [November 9, 2020, 1:23am UTC](https://devforum.zoom.us/t/chat-cloud-recording-not-saved/35430 "2020-11-09T01:23:20Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ljacquel](https://avatars.discourse-cdn.com/v4/letter/l/a9adbd/32.png) [@ljacquel](https://devforum.zoom.us/u/ljacquel)\
**Post date:** [November 9, 2020, 1:23am UTC](https://devforum.zoom.us/t/chat-cloud-recording-not-saved/35430/1 "2020-11-09T01:23:20Z")

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**Description**  
During a meeting processed at 2020/11/03 18:15:00 (Japanese time), 2 participant were present and used chat (to everyone). At the end of the meeting we have checked recording management on zoom cloud, but nothing no recording was found for that meeting. Do you know what could be the cause ?  
I will send the meeting ID by email later.

**Error**  
No error, recording was not saved in zoom could.

**Which version?**  
Zoom Web SDK 1.8.1

**To Reproduce(If applicable)**  
Unknown

**Device (please complete the following information):**  
Windows 10, Chrome 86.0.4240.183

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [November 9, 2020, 11:04pm UTC](https://devforum.zoom.us/t/chat-cloud-recording-not-saved/35430/2 "2020-11-09T23:04:22Z")

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Hey @ljacquel,

I will follow up with you via the email you sent. 🙂

Thanks,  
Tommy

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**Author:** ![ljacquel](https://avatars.discourse-cdn.com/v4/letter/l/a9adbd/32.png) [@ljacquel](https://devforum.zoom.us/u/ljacquel)\
**Post date:** [November 12, 2020, 12:39am UTC](https://devforum.zoom.us/t/chat-cloud-recording-not-saved/35430/3 "2020-11-12T00:39:51Z")

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Hello Tommy,

Do you have any updates about this issue ?

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [November 12, 2020, 7:08pm UTC](https://devforum.zoom.us/t/chat-cloud-recording-not-saved/35430/4 "2020-11-12T19:08:30Z")

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Hey @ljacquel,

Please see the email I sent you. 🙂

Thanks,  
Tommy

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [December 13, 2020, 5:08am UTC](https://devforum.zoom.us/t/chat-cloud-recording-not-saved/35430/5 "2020-12-13T05:08:38Z")

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