# Chat does not show up in browser when using Campaign

**URL:** <https://devforum.zoom.us/t/chat-does-not-show-up-in-browser-when-using-campaign/108981>\
**Category:** Contact Center\
**Created:** [April 30, 2024, 5:18pm UTC](https://devforum.zoom.us/t/chat-does-not-show-up-in-browser-when-using-campaign/108981 "2024-04-30T17:18:38Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![jackh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jackh/32/59184_2.png) [@jackh](https://devforum.zoom.us/u/jackh)\
**Post date:** [April 30, 2024, 5:18pm UTC](https://devforum.zoom.us/t/chat-does-not-show-up-in-browser-when-using-campaign/108981/1 "2024-04-30T17:18:38Z")

</div>

Hi all -

We are pretty new to ZCC but overall going pretty well. I have a strange question regarding the chat - we have a verified subdomain set up, an active campaign for chat, etc.

When we use this:

```auto
    <script
      data-apikey="xxxxx"
      data-env="us01"
      data-chat-entry-id="yyyyy"
      src="//us01ccistatic.zoom.us/us01cci/web-sdk/chat-client.js"
    ></script>

```

the chat loads fine, but does not show any of the stylistic elements of the campaign.

However when we use the snippet indicated by the campaign:

```auto
    <script
      data-apikey="zNvB9jL2QZ-jyHVsew8yvg"
      data-env="us01"
      src="//us01ccistatic.zoom.us/us01cci/web-sdk/zcc-sdk.js"
    ></script>

```

nothing shows up - no errors, nothing at all - but the script appears to load. any ideas to help?

Thank you in advance!!

- Jack

---

<div class="post-metadata">

**Author:** ![justin.steinberg](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/justin.steinberg/32/9988_2.png) [@justin.steinberg](https://devforum.zoom.us/u/justin.steinberg)\
**Post date:** [April 30, 2024, 5:39pm UTC](https://devforum.zoom.us/t/chat-does-not-show-up-in-browser-when-using-campaign/108981/2 "2024-04-30T17:39:01Z")

</div>

Hi Jack,

For the second option (e.g. the one without the entry ID) then you need to configure a campaign for web chat. This is underneath the Contact Center Management \> Campaigns section of your Zoom admin portal.

At a high-level, you will need:

- Create a campaign for web chat
- Create a styled button on the campaign
- Make sure the date/time is active for the campaign
- Make sure the campaign is running
- Make sure the campaign location is applying, if you are getting started you can just use “All Engagement Locations”

Take a look here for more info:  
[https://support.zoom.com/hc/en/article?id=zm\_kb&sysparm\_article=KB0059094](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059094)