# Chat message file info returns different data randomly

**URL:** <https://devforum.zoom.us/t/chat-message-file-info-returns-different-data-randomly/122788>\
**Category:** Chat\
**Created:** [December 20, 2024, 2:09am UTC](https://devforum.zoom.us/t/chat-message-file-info-returns-different-data-randomly/122788 "2024-12-20T02:09:55Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![viraj.kanwade](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/viraj.kanwade/32/65433_2.png) [@viraj.kanwade](https://devforum.zoom.us/u/viraj.kanwade)\
**Post date:** [December 20, 2024, 2:09am UTC](https://devforum.zoom.us/t/chat-message-file-info-returns-different-data-randomly/122788/1 "2024-12-20T02:09:55Z")

</div>

Till yesterday, the files in chat was returned as:

```auto
            "files": [
                {
                    "file_id": "XYZ",
                    "file_name": "Image 2024-10-22 at 104726.png",
                    "file_size": 154507,
                    "download_url": "https://XYZ.zoom.us/file/download/XYZ"
                }
            ],

```

Today, I am seeing only file id

```auto
            "files": [
                {
                    "file_id": "XYZ",
                }
            ],

```

---

<div class="post-metadata">

**Author:** ![viraj.kanwade](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/viraj.kanwade/32/65433_2.png) [@viraj.kanwade](https://devforum.zoom.us/u/viraj.kanwade)\
**Post date:** [December 20, 2024, 2:22am UTC](https://devforum.zoom.us/t/chat-message-file-info-returns-different-data-randomly/122788/2 "2024-12-20T02:22:36Z")

</div>

And trying to get file info [Team Chat APIs - Zoom Developers](https://developers.zoom.us/docs/api/team-chat/#tag/chat-files/GET/chat/files/%7BfileId%7D)

raises 403 Forbidden

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [December 30, 2024, 8:04pm UTC](https://devforum.zoom.us/t/chat-message-file-info-returns-different-data-randomly/122788/3 "2024-12-30T20:04:31Z")

</div>

Hi @viraj.kanwade  
sorry for the late reply here!  
Are you still having this issue:?

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<div class="post-metadata">

**Author:** ![viraj.kanwade](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/viraj.kanwade/32/65433_2.png) [@viraj.kanwade](https://devforum.zoom.us/u/viraj.kanwade)\
**Post date:** [January 11, 2025, 3:43am UTC](https://devforum.zoom.us/t/chat-message-file-info-returns-different-data-randomly/122788/4 "2025-01-11T03:43:18Z")

</div>

Yes @elisa.zoom  
I had a backup of one of the messages. Now for the same exact request, the message object only contains file id. And request to /chat/files/{file\_id} returns 403.

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [January 13, 2025, 4:20pm UTC](https://devforum.zoom.us/t/chat-message-file-info-returns-different-data-randomly/122788/5 "2025-01-13T16:20:27Z")

</div>

Closing this thread, all follow-ups are here: [API not returning messages for a channel](https://devforum.zoom.us/t/api-not-returning-messages-for-a-channel/124248)

---

<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [January 13, 2025, 4:20pm UTC](https://devforum.zoom.us/t/chat-message-file-info-returns-different-data-randomly/122788/6 "2025-01-13T16:20:30Z")

</div>