# Chat Message Webhooks are not working **URL:** \ **Category:** API and Webhooks\ **Created:** [August 20, 2020, 6:54pm UTC](https://devforum.zoom.us/t/chat-message-webhooks-are-not-working/27738 "2020-08-20T18:54:11Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![chandel.abhishek](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chandel.abhishek/32/13863_2.png) [@chandel.abhishek](https://devforum.zoom.us/u/chandel.abhishek)\ **Post date:** [August 20, 2020, 6:54pm UTC](https://devforum.zoom.us/t/chat-message-webhooks-are-not-working/27738/1 "2020-08-20T18:54:11Z")
**Description** Chat message webhooks are not firing, although Meeting webhooks are working fine. **Error** not getting any error message, it’s just not working, also there are no logs at all (not even for Meeting webhooks which seems to be working for me **Which App Type (OAuth / Chatbot / JWT / Webhook)?** Webhook **How To Reproduce (If applicable)** Steps to reproduce the behavior: 1. Create a new User managed OAuth app 2. Put the endpoint & enable event subscription for Chat message **Screenshots (If applicable)** ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/e/e619b24b952294ffb1b2f69134cff36effb65771.png) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 24, 2020, 8:41pm UTC](https://devforum.zoom.us/t/chat-message-webhooks-are-not-working/27738/2 "2020-08-24T20:41:36Z")
Hey @chandel.abhishek, Has the user installed the OAuth app and sent a [Zoom Chat message](https://zoom.us/feature/messaging)? Thanks, Tommy ---
**Author:** ![chandel.abhishek](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chandel.abhishek/32/13863_2.png) [@chandel.abhishek](https://devforum.zoom.us/u/chandel.abhishek)\ **Post date:** [August 25, 2020, 8:50am UTC](https://devforum.zoom.us/t/chat-message-webhooks-are-not-working/27738/3 "2020-08-25T08:50:59Z")
yes, I tried it myself ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 27, 2020, 9:41pm UTC](https://devforum.zoom.us/t/chat-message-webhooks-are-not-working/27738/4 "2020-08-27T21:41:33Z")
Hey @chandel.abhishek, I just tested and received the chat webhooks: ![Screen Shot 2020-08-27 at 3.40.53 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/4/482fc418c2b8a1d6f22c7b0e7766c5521247e4d7.png) ![Screen Shot 2020-08-27 at 3.40.25 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/f/f5baecf837a080607dd4baf1433a4eda99f4c073.png) ![Screen Shot 2020-08-27 at 3.40.39 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/8/882e7cffcb539c8f83530142d50e49e8f2ba5c41.png) Are you still seeing this issue? Thanks, Tommy ---
**Author:** ![chandel.abhishek](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chandel.abhishek/32/13863_2.png) [@chandel.abhishek](https://devforum.zoom.us/u/chandel.abhishek)\ **Post date:** [September 3, 2020, 2:04pm UTC](https://devforum.zoom.us/t/chat-message-webhooks-are-not-working/27738/5 "2020-09-03T14:04:39Z")
Hi @tommy, I tried with both **Chat Channel** & **Chat Message** , also tried creating a new User managed OAuth app, still not receiving any webhook related to chat. Moreover, I am not able to see anything in the logs (even for the webhooks which are working, ex - participant join, participant left, etc) ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/0/02cdc73adb2f7fb6d9e19dbdd242c6946808aca0.png) ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [September 8, 2020, 6:26pm UTC](https://devforum.zoom.us/t/chat-message-webhooks-are-not-working/27738/6 "2020-09-08T18:26:37Z")
Hi @chandel.abhishek, Thanks for getting back to us with clarification. As a next step, would it be possible to share the write-to URL you’re using to receive webhooks at? I’d be happy to try pinging it from my end to help debug. Let me know! Best, Will ---
**Author:** ![chandel.abhishek](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chandel.abhishek/32/13863_2.png) [@chandel.abhishek](https://devforum.zoom.us/u/chandel.abhishek)\ **Post date:** [September 9, 2020, 4:38pm UTC](https://devforum.zoom.us/t/chat-message-webhooks-are-not-working/27738/7 "2020-09-09T16:38:45Z")
I am testing on the dev server using a static ngRok URL, so it may not be running when you test it, do you want me to share a hosted URL? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [September 14, 2020, 4:29pm UTC](https://devforum.zoom.us/t/chat-message-webhooks-are-not-working/27738/8 "2020-09-14T16:29:47Z")
Hey @chandel.abhishek, Gotcha. Are you able to make POST requests to your ngrok url and see them come in on your server? If you are, please let us know. Thanks, Tommy ---
**Author:** ![chandel.abhishek](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chandel.abhishek/32/13863_2.png) [@chandel.abhishek](https://devforum.zoom.us/u/chandel.abhishek)\ **Post date:** [September 14, 2020, 5:25pm UTC](https://devforum.zoom.us/t/chat-message-webhooks-are-not-working/27738/9 "2020-09-14T17:25:25Z")
Hi @tommy, Yes, ngrok url is working, I am getting other events from zoom such as **meeting.participant\_joined** , **meeting.participant\_left**. One thing to notice here is that these events (which I am getting) are not visible on webhook logs ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [September 16, 2020, 6:30pm UTC](https://devforum.zoom.us/t/chat-message-webhooks-are-not-working/27738/10 "2020-09-16T18:30:19Z")
Hey @chandel.abhishek, I have just private messaged you. 🙂 Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [September 28, 2020, 4:17pm UTC](https://devforum.zoom.us/t/chat-message-webhooks-are-not-working/27738/11 "2020-09-28T16:17:11Z")
Hey everyone, To follow up, @chandel.abhishek was trying to use the [Chat Message webhook](https://marketplace.zoom.us/docs/api-reference/webhook-reference/chat-message-events/chat-message-sent) with “[In Meeting Chat](https://support.zoom.us/hc/en-us/articles/203650445-In-meeting-chat)”. The [Chat Message Webhooks](https://marketplace.zoom.us/docs/api-reference/webhook-reference/chat-message-events/chat-message-sent) only work with the [Zoom Chat Client](https://zoom.us/feature/messaging). We are looking into adding API’s and Webhooks for “In Meeting Chat” in the future. Thanks, Tommy ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [October 29, 2020, 2:17am UTC](https://devforum.zoom.us/t/chat-message-webhooks-are-not-working/27738/12 "2020-10-29T02:17:22Z")
Closed on October 29, 2020, 2:17am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.