# Chatbot receive unexpected event message from Android button

**URL:** <https://devforum.zoom.us/t/chatbot-receive-unexpected-event-message-from-android-button/4082>\
**Category:** API and Webhooks\
**Created:** [April 29, 2019, 9:48am UTC](https://devforum.zoom.us/t/chatbot-receive-unexpected-event-message-from-android-button/4082 "2019-04-29T09:48:07Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![yuchu\_wang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/yuchu_wang/32/753_2.png) [@yuchu\_wang](https://devforum.zoom.us/u/yuchu_wang)\
**Post date:** [April 29, 2019, 9:48am UTC](https://devforum.zoom.us/t/chatbot-receive-unexpected-event-message-from-android-button/4082/1 "2019-04-29T09:48:07Z")

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Currently we develop our chatbot with some action buttons, and those buttons works fine on other platforms but except Android.  
When I click chatbot action button on Android, our API receive **interactive\_message\_actions** event but not **bot\_notification** event, and also missing **cmd** field.  
Is there something wrong on Android?

Zoom version on Android: 4.4.2 (52582.0416)

Regards,  
Yuchu

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**Author:** ![ojus.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ojus.zoom/32/734_2.png) [@ojus.zoom](https://devforum.zoom.us/u/ojus.zoom)\
**Post date:** [April 30, 2019, 8:08pm UTC](https://devforum.zoom.us/t/chatbot-receive-unexpected-event-message-from-android-button/4082/3 "2019-04-30T20:08:10Z")

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Hi,

Thank you for contacting us on the The Zoom Developer Forum.

Can you please provide me with more information like screenshots, error codes, code snippets related to Zoom etc, so that I can give you specific recommendations?

Thanks,  
Ojus

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**Author:** ![yuchu\_wang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/yuchu_wang/32/753_2.png) [@yuchu\_wang](https://devforum.zoom.us/u/yuchu_wang)\
**Post date:** [May 2, 2019, 4:55pm UTC](https://devforum.zoom.us/t/chatbot-receive-unexpected-event-message-from-android-button/4082/4 "2019-05-02T16:55:09Z")

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Hi Ojus,

We put 3 buttons on chatbot message for user to feedback if the answer is helpful.  
 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/1X/2bf4601d39c700c0aba46531c3482bb7de55f694.png)  
{  
“type”: “actions”,  
“items”: [  
{  
“text”: “Helpful”,  
“event\_id”: “helpful”,  
“event”: “sendMsg(”/say helpful")"  
},  
{  
“text”: “Not helpful”,  
“event\_id”: “not\_helpful”,  
“event”: “sendMsg(”/say not\_helpful")"  
},  
{  
“text”: “Get help”,  
“event\_id”: “get\_help”,  
“event”: “sendMsg(”/say get\_help")"  
}  
]  
}

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<div class="post-metadata">

**Author:** ![ojus.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ojus.zoom/32/734_2.png) [@ojus.zoom](https://devforum.zoom.us/u/ojus.zoom)\
**Post date:** [May 3, 2019, 12:32am UTC](https://devforum.zoom.us/t/chatbot-receive-unexpected-event-message-from-android-button/4082/5 "2019-05-03T00:32:43Z")

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Hi @yuchu_wang,

Thank you for sending these details, I am currently working on your request and will respond to you as soon as I have any updates.

Thanks

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<div class="post-metadata">

**Author:** ![yuchu\_wang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/yuchu_wang/32/753_2.png) [@yuchu\_wang](https://devforum.zoom.us/u/yuchu_wang)\
**Post date:** [May 3, 2019, 2:38am UTC](https://devforum.zoom.us/t/chatbot-receive-unexpected-event-message-from-android-button/4082/6 "2019-05-03T02:38:30Z")

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Hi Ojus,

I’d like to post the raw json data for investigation, but it always show the error  
 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/1X/e513e9ba7c7b2de22ff9fd79d06d3cec89a970be.png)

Could you also help on this?

Thanks,  
Yuchu

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**Author:** ![ojus.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ojus.zoom/32/734_2.png) [@ojus.zoom](https://devforum.zoom.us/u/ojus.zoom)\
**Post date:** [May 3, 2019, 2:50am UTC](https://devforum.zoom.us/t/chatbot-receive-unexpected-event-message-from-android-button/4082/7 "2019-05-03T02:50:29Z")

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@yuchu_wang can you please send a support ticket at [developersupport@zoom.us](mailto:developersupport@zoom.us) with those details? I will continue to assist you on that platform.