# Client error for subaccounts and users

**URL:** <https://devforum.zoom.us/t/client-error-for-subaccounts-and-users/61657>\
**Category:** Web\
**Created:** [December 20, 2021, 6:33am UTC](https://devforum.zoom.us/t/client-error-for-subaccounts-and-users/61657 "2021-12-20T06:33:57Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![hitin73](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/hitin73/32/33401_2.png) [@hitin73](https://devforum.zoom.us/u/hitin73)\
**Post date:** [December 20, 2021, 6:33am UTC](https://devforum.zoom.us/t/client-error-for-subaccounts-and-users/61657/1 "2021-12-20T06:33:57Z")

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**Description**  
We have a JWT application with api\_key and api\_secret.  
Using api\_key and api\_secret as well as the JWT token in our application, we faced the problem of starting a meeting for its host as well as getting information on it.

1. Meeting for a subaccount.Using the zoom API, we create a meeting for the subaccount [https://api.zoom.us/v2/accounts/:account\_id/users/:user\_id/meetings/](https://api.zoom.us/v2/accounts/:account_id/users/:user_id/meetings/) As a result, we get a response with information about the created meeting with the assigned id. Using the Meeting SDK in our application, we try to access the scheduled meeting as a host.For this request we generate a signature and pass all the necessary fields such as: apiKey, meetingNumber, passWord as a result of the request we get a response containing the error “Signature is invalid.” With code 3712.

2. Meeting for users. Using API zoom we create a meeting for a user. [https://api.zoom.us/v2/users/:user\_id/meetings](https://api.zoom.us/v2/users/:user_id/meetings). As a result, we get a response with information about the created meeting with the assigned id. Using the Meeting SDK in our application, we try to access the scheduled meeting as a host.For this request we generate a signature and pass all the necessary fields such as: apiKey, meetingNumber, passWord as a result of the request we get a response containing the error “Joining meeting timeout. Meeting does not exist…”.

**Browser Console Error**

**Which Web Meeting SDK version?**  
2.0.1

**Meeting SDK Code Snippets**

**To Reproduce(If applicable)**  
Steps to reproduce the behavior:

1. Go to my website with the web client
2. Clicked the Join meeting button
3. An error occurred.

**Screenshots**  
If applicable, add screenshots to help explain your problem.

1. ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/9/b/9b2240e8242486a8b7162d72c62c0973183a0630.png)
2. ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/c/1/c1fda320377ce8f054cfa486d3f1b00c031567a6.png)

**Device (please complete the following information):**

- MacBook Pro (16-inch, 2019)
- OS: macOS 12.0.1
- Browser: Chrome
- Browser Version 96.0.4664.55 (Official Build) (x86\_64)

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**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [December 22, 2021, 11:26pm UTC](https://devforum.zoom.us/t/client-error-for-subaccounts-and-users/61657/2 "2021-12-22T23:26:17Z")

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Hey @hitin73

Thanks for reaching out!

> [@hitin73](#):
>
> Meeting for a subaccount.Using the zoom API, we create a meeting for the subaccount [https://api.zoom.us/v2/accounts/:account\_id/users/:user\_id/meetings/](https://api.zoom.us/v2/accounts/:account_id/users/:user_id/meetings/) As a result, we get a response with information about the created meeting with the assigned id. Using the Meeting SDK in our application, we try to access the scheduled meeting as a host.For this request we generate a signature and pass all the necessary fields such as: apiKey, meetingNumber, passWord as a result of the request we get a response containing the error “Signature is invalid.” With code 3712.

In this case, make sure that you are using an API Key and Secret from the sub-account itself. This error seems to indicate the API Key and Secret are incorrect.

> [@hitin73](#):
>
> Meeting for users. Using API zoom we create a meeting for a user. [https://api.zoom.us/v2/users/:user\_id/meetings](https://api.zoom.us/v2/users/:user_id/meetings). As a result, we get a response with information about the created meeting with the assigned id. Using the Meeting SDK in our application, we try to access the scheduled meeting as a host.For this request we generate a signature and pass all the necessary fields such as: apiKey, meetingNumber, passWord as a result of the request we get a response containing the error “Joining meeting timeout. Meeting does not exist…”.

Right off the bat I’m not sure what’s wrong here. If you’re able to submit a ticket through our [Developer Support Center](https://devsupport.zoom.us/hc/en-us) with a link to this thread I can investigate further using the signature.

Thanks,  
Max

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [January 22, 2022, 9:27am UTC](https://devforum.zoom.us/t/client-error-for-subaccounts-and-users/61657/3 "2022-01-22T09:27:12Z")

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Closed on January 22, 2022, 9:27am UTC

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