# Cloud recording issue **URL:** \ **Category:** API and Webhooks\ **Created:** [March 9, 2021, 7:27am UTC](https://devforum.zoom.us/t/cloud-recording-issue/45201 "2021-03-09T07:27:39Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![chiheb.hmida](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chiheb.hmida/32/23442_2.png) [@chiheb.hmida](https://devforum.zoom.us/u/chiheb.hmida)\ **Post date:** [March 9, 2021, 7:27am UTC](https://devforum.zoom.us/t/cloud-recording-issue/45201/1 "2021-03-09T07:27:40Z")
**Description** Hello, I am trying to integrate some of my cloud recordings videos on my website to put them playable by my clients. But It always shows this error when I put the video in an Iframe . this is my cloud recording : [IT Security Act 2.0 - Impact and recommendations for providers - Zoom](https://us02web.zoom.us/rec/play/jS_YF7JOZCEvZP0tG06KbpxtD3Nlpa32TQ9ZGDBDGTn7QXixjM0Po6FMUywCZEQxrYVK_EewEfC7H8U_.H9ykpsM3lGqHM4VY?autoplay=true&startTime=1614848118000) **Error** I can play it in your website but not in an Iframe in my website Can you please why am I always getting this error “The media could not be loaded, either because the server or network failed or because the format is not supported.” and How can I get rid of it? **Which App Type (OAuth / Chatbot / JWT / Webhook)?** Knowing the endpoint/s can help us to identify your issue faster. Please link the ones you need help/have a question with. **Which Endpoint/s?** 1.8.6 **How To Reproduce (If applicable)** Steps to reproduce the behavior: 1. Request URL / Headers (without credentials) / Body 2. See error **Screenshots (If applicable)** ![Capture](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/0/6/06d1ba360cd73ed733481e91de9a75947bc0e7ca.png) ![Screenshot 2021-03-05 at 17.43.00](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/b/1/b15985385a103bc1a9534f367e9abe25a7cbae00.png) **Additional context** Add any other context about the problem here. ---
**Author:** ![jahrralf](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jahrralf/32/30236_2.png) [@jahrralf](https://devforum.zoom.us/u/jahrralf)\ **Post date:** [March 9, 2021, 8:17am UTC](https://devforum.zoom.us/t/cloud-recording-issue/45201/2 "2021-03-09T08:17:07Z")
We saw that this does not work because the iframe tries to access cookies which are not available in the iframe. It’s an issue which I saw mentioned here several times already. It worked with older Chrome versions but not with newer ones were third party cookies are treated differently, I think this is the reason. Zoom’s response was so far that they do not want to change this and recommend uploading the videos to youtube instead. ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [March 9, 2021, 4:46pm UTC](https://devforum.zoom.us/t/cloud-recording-issue/45201/3 "2021-03-09T16:46:56Z")
Hi @chiheb.hmida, I believe we’ve already connected over email, but posting here as well. I should note that iFraming the play\_url for a cloud recording is not an officially supported method for embedding playback from Zoom Cloud Recordings. To ensure that you have the best playback experience and quality, we recommend uploading the video to youtube and [embedding the video](https://support.google.com/youtube/answer/171780?hl=en) this way to avoid any issues. I hope this helps to clarify. Thanks, Will ---
**Author:** ![chiheb.hmida](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chiheb.hmida/32/23442_2.png) [@chiheb.hmida](https://devforum.zoom.us/u/chiheb.hmida)\ **Post date:** [March 11, 2021, 8:20am UTC](https://devforum.zoom.us/t/cloud-recording-issue/45201/4 "2021-03-11T08:20:24Z")
Helo Mr Will, Thank you for your quick answer, I read your previous answer in similar question and you said that " However, you can use our APIs and Webhooks to retrieve these individually and reconstruct this functionality on your end, if you wish. Our Cloud Recording APIs and Webhooks return two main URLs: - `download_url` - `playback_url`" this `playback_url` or `play_url ` URL will help me in which purpose, on what can I use it , is it the same that I can get from my account in recordings tabs like this URL : > **[Video Conferencing, Web Conferencing, Webinars, Screen Sharing](https://us02web.zoom.us/rec/play/jS_YF7JOZCEvZP0tG06KbpxtD3Nlpa32TQ9ZGDBDGTn7QXixjM0Po6FMUywCZEQxrYVK_EewEfC7H8U_.H9ykpsM3lGqHM4VY?autoplay=true&startTime=1614848118000)** > > Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, chat, and webinars across mobile, desktop, and room systems. Zoom Rooms is the original software-based conference... thank you for your answer ---
**Author:** ![chiheb.hmida](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chiheb.hmida/32/23442_2.png) [@chiheb.hmida](https://devforum.zoom.us/u/chiheb.hmida)\ **Post date:** [March 11, 2021, 8:21am UTC](https://devforum.zoom.us/t/cloud-recording-issue/45201/5 "2021-03-11T08:21:29Z")
This is the topic that I was talking about : > [@Embed cloud recording library](https://devforum.zoom.us/t/embed-cloud-recording-library/39527/4): > > Hi @mataro, Thanks for reaching out about this and for detailing your use case. slight_smile I should note that there’s not an out-of-the-box way to directly embed both the Zoom Cloud Recording file and playback both onto your site. However, you can use our APIs and Webhooks to retrieve these individually and reconstruct this functionality on your end, if you wish. Our Cloud Recording APIs and Webhooks return two main URLs: download\_url playback\_url Please keep in mind that neither of th… ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [March 11, 2021, 8:43pm UTC](https://devforum.zoom.us/t/cloud-recording-issue/45201/6 "2021-03-11T20:43:41Z")
Hi @chiheb.hmida, Thanks for sharing! To clarify, when I say that you can use the download url, I mean that you will want to use the download\_url to download the recording locally or to another playback service. Once you’ve downloaded the recording, you can upload this to Youtube, Google, etc. and embed their playback capabilities, which support iFraming. Let me know if this helps to clarify—thanks! Will ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [April 11, 2021, 6:43am UTC](https://devforum.zoom.us/t/cloud-recording-issue/45201/7 "2021-04-11T06:43:49Z")
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.