# Cloud recording via JWT app not working

**URL:** <https://devforum.zoom.us/t/cloud-recording-via-jwt-app-not-working/22174>\
**Category:** API and Webhooks\
**Created:** [June 24, 2020, 12:22am UTC](https://devforum.zoom.us/t/cloud-recording-via-jwt-app-not-working/22174 "2020-06-24T00:22:17Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![frank2](https://avatars.discourse-cdn.com/v4/letter/f/f9ae1b/32.png) [@frank2](https://devforum.zoom.us/u/frank2)\
**Post date:** [June 24, 2020, 12:22am UTC](https://devforum.zoom.us/t/cloud-recording-via-jwt-app-not-working/22174/1 "2020-06-24T00:22:17Z")

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I am using a JWT app to start a meeting, but the cloud recordings are not working.

Users in the meeting are basic users under a Pro account. Cloud Recording, and Automatic Cloud Recording are turned on at the account level under the Pro account.

But when the meeting starts, only local recording is happening.

In the [https://api.zoom.us/v2/users/{0}/meetings](https://api.zoom.us/v2/users/%7B0%7D/meetings) api call if I set “auto\_recording” to “cloud” in the settings, the response contains “auto\_recording:local” instead.

It is my understanding that cloud recordings should work for all users under the Pro account, so I do not understand why they do not work. Even if I log into zoom as those individual users there are no cloud recordings.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 24, 2020, 11:19pm UTC](https://devforum.zoom.us/t/cloud-recording-via-jwt-app-not-working/22174/2 "2020-06-24T23:19:39Z")

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Hey @frank2,

If the individual user is a free basic user, then they won’t have the [Cloud Recording feature.](https://zoom.us/pricing)

Thanks,  
Tommy

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**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 10:26pm UTC](https://devforum.zoom.us/t/cloud-recording-via-jwt-app-not-working/22174/3 "2020-08-21T22:26:43Z")

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Closed on August 21, 2020, 10:26pm UTC