# Cloud recordings automatically sent in bin

**URL:** <https://devforum.zoom.us/t/cloud-recordings-automatically-sent-in-bin/81792>\
**Category:** Cloud Recordings\
**Created:** [January 20, 2023, 8:41am UTC](https://devforum.zoom.us/t/cloud-recordings-automatically-sent-in-bin/81792 "2023-01-20T08:41:41Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![pgelisdoherty](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pgelisdoherty/32/44707_2.png) [@pgelisdoherty](https://devforum.zoom.us/u/pgelisdoherty)\
**Post date:** [January 20, 2023, 8:41am UTC](https://devforum.zoom.us/t/cloud-recordings-automatically-sent-in-bin/81792/1 "2023-01-20T08:41:41Z")

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Hi everyone,

I’m having a constant issue with the meetings I’m recording on the cloud.

All of them directly go to the “bin” folder on my account.

Why is this happening and can someone help me change this?

My company has integrated solutions that process our recordings (Gong, Modjo), but none of our other reps have this problem, I’m the only one to have to manually retrieve those recordings form the bin every time.

I hope I’m in the right place to ask this!

Thanks for your help

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [January 20, 2023, 9:45am UTC](https://devforum.zoom.us/t/cloud-recordings-automatically-sent-in-bin/81792/2 "2023-01-20T09:45:00Z")

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Hi @pgelisdoherty , this does not sound like something developer platform related, but here are some potential next steps 🙂 :

Use this [guide on deleting recordings](https://support.zoom.us/hc/en-us/articles/360048488451-Deleting-local-or-cloud-recordings#h_01FWPBXP8SKSRG71N2HT4TY3T9) to review your account settings. If possible, I suggest scanning the settings with a rep colleague (with same user type as you). Use their settings as a baseline to identify if there are any differences.

If you cannot identify any differences, try [troubleshooting with our chatbot](https://support.zoom.us/hc/en-us/articles/201362003). If it’s not resolved then, you’ll be connected with technical support.